Skio Subscriptions (YC S20)

Excellent customer service at Skio! We had such a smooth and painless transition from our original provider to Skio. Shaw did an awesome job walking us through the steps and answering my endless questions.

Skio are by far the best subscription platform, amazing team, always happy to help and are always improving the platform. Couldn't recommend Skio enough.

Great app, seamless migration from other platform, great CS and good roadmap for new features.

Every person at Skio has been a pleasure to work with - efficient, detail-oriented and dedicated to making the transition as smooth as possible. Highly recommend!

We recently integrated the Skio Subscriptions app into our Shopify store, and it has been an absolute game-changer! Setting it up was a breeze, thanks to the intuitive interface and fantastic customer support.

The app seamlessly integrates with our existing setup, making it easy for our customers to manage their subscriptions directly from our website.

The Build-A-Bundle feature has transformed how we offer products. Its user-friendly interface allows customers to easily create custom bundles, which has significantly boosted our average order value.

Overall, the Skio Subscriptions app has been a vital addition to our Shopify store. It has not only improved our operational efficiency but has also enhanced our customer experience.

Highly recommend for any e-commerce business looking to dive into or expand their subscription offerings!

Working with the Skio team and using the platform has been great for our team and business.

Jackson helped get things going for us with our migration off of our existing subscription platform. He took time to understand that actual underlying data within the business so that we could set Skio up as effectively as possible. He made the functionality on the site back end extremely smooth so that customers still had the right site experience.

Sandro took over as our account manager once we were fully up and running and has delivered awesome service. The monthly insights he provides keep us proactive in making the most of the platform. He is also very resourceful in helping us address problems as they come up and make intros to other companies that may be able to positively impact our business.

Then the application itself is just a great overall experience. We try to incentivize customers to utilize the member portal as much as possible because we love how clean the experience is there. They are constantly rolling out new innovations and the way in which they keep their clients updated on roll outs is super transparent.

Highly recommend Skio to anyone starting up or looking to make a switch.

I migrated over from recharge. The team at recharge was non existent. Skios team is amazing, helped us migrate over and set up all the flows. The whole skio widget and portal is so much better.

Great app, great team, great service. I can confidently say Skio is the best subscription app on the market

100 stars out of 100.

We are another case study coming over from ReCharge. I cannot stress enough how seamless this has been.

I think ReCharge is a great product, don't get me wrong, but I'm a stickler for customer support. Personally, I think it's complete BS how many of these apps take so much money from you, but can't figure out a way to provide exceptional support.

Skio made it clear from the beginning they are not compromising on that, and they have lived true to their word.

Another key thing is that after spending a decade in sales, I'm very sensitive to being sold to. Skio (and Aidan specifically) understand this, and do not push. They consult, provide ideas, and when you're ready, they bring you on. No "this offer is only valid for today" type BS.

First off, they have a dev team that handles the entire transition, in the backend, and without your involvement until it's almost ready to go live.

Secondly, you are assigned a CSM right out of the gate for on-boarding, go-live, and post go-live support.

Our team for this, Sandro & Chris, are both absolute FKN rockstars. They respond fast, in-depth, and follow-up after the fact to make sure it all made sense.

Beyond this, the product is superior to ReCharge IMO for multiple reasons.

1) They take over your account/login page as part of the build, so whether you're a sub, or a single purchaser, you have one clear account for your order history, and the UI/UX is outstanding

2) The data analytics are waaaaay faster load times (almost real-time...sometimes a slight load delay)

3) The customer UX/UI in the portal is way sexier and easy to use

4) Their cancel flow allows for a lot of customization to reduce churn - we've implemented multiple new messages and reasons, along with churn reducing actions

Overall, Skio is moving forward, while ReCharge is playing catch-up (even if ReCharge still has features Skio doesn't yet, it's clear Skio moves fast, and is constantly updating, whereas ReCharge is resting on their laurels)

I love the team, the pricing is fair, and the tech is awesome - I'm excited to see where this goes.

Our team has just completed our second migration with Skio, this time from Woocommerce to Shopify. It was no easy feat, but Skio's 100% white glove approach made the process seamless. We highly recommend them as a partner and would like to give a shout-out to Christian, Karl, and Aidan for their invaluable help!

The new platform is great, and our customers are very happy with the portal. Moreover, the admin portal provides our team with a multitude of tools that we didn't have before.

Honestly the best subscription platform out there for all sized D2C brands. Serious tech. Move quickly and always improving the platform. Serious team who don't mess about and get things sorted quickly!