Skio Subscriptions (YC S20) , 196 reseñas
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Recently made the swap from our previous subscription app and very glad we did. So far we've been nothing but impressed. The team at Skio is super fast and responsive. The admin and user account pages are leaps and bounds better than the competition. Skio looks like it will be a very positive change for our site.
Thanks so much! We're so excited to have you and the team onboard :-)
-Kennan
This app is the answer I've been looking for! The backend is clean and easy to use, and the front end just works! Powerful and straightforward. The support from the Skio team was also second to none! Very impressed.
Thank you for the kind words and thank you for being here :)
-Kennan
Like a glass of ice water after the hell of ReCharge. This is the real deal, and their founder and customer support is next level. If you're on ReCharge, switch to Skio now. Your life will improve instantly, and you'll save money too! Cannot express how far superior Skio is!
Thanks for the glowing review! It's been great working with you and we're looking forward to working with you more!
-Kennan
Out of the box Skio works well for single variant products, but for multi-variant products which are at different price points you might need a developer to help get this app working to how you want it. I did have some issues with getting this up and running as support is limited but now that it's in place it's working well and I appreciate the flexibility of being able to tweak the liquid ourselves to get the ideal user experience.
Thank you for being here! We're super excited to support your business and its future subscription growth :)
-Kennan
We've had a very bad experience with Skio, so please beware. First off, Skio is missing core functionality (exporting customers, limited variable data for notifications, limited ability to set rules around charge dates) - we requested that functionality during the 6 months that we were using Skio, but were told that not enough other customers were asking for it. The bigger issue was that Skio accidentally charged customers who had previously canceled their subscriptions. On top of that, Skio also continued to send renewal emails to our customers with broken links months after we offboarded from Skio and moved to Recharge. Skio is a new company and I hope they continue to improve their product, but we had to move off because of the missing functionality, continued mess-ups that eroded customer trust, and lack of accountability to get it right next time.
We've reached out to the merchant here to see if we can make this right. I would be annoyed as well in their shoes.
Long story short, we should've rain-checked working with Burlap & Barrel until we were certain we could handle their use case of doing quarterly billing and custom anchoring logic (along with other requests).
At the time we started working with them, I was doing everything on my own (we've now raised $3.7M and have an actual team). Given Burlap & Barrel's above use case is not common, it was a mistake for me when I was alone to commit to handling this. After having this experience, we now always make sure we can make a potential customer happy before committing to working together.
The core features mentioned as missing are actually all available in our product now (this review is based on outdated information).
The renewal email mess-up mentioned here were notifications that were set to enabled not properly checking if a merchant was off-boarded. This is now fixed.
Again, totally makes sense why they weren't happy here. It was my responsibility to say we weren't a good fit and I blew it. We're now much better at saying this :-)
-Kennan
Looks like SKIO is giving the competition a sure run for the money. Features like the "Invite a Friend" subscription-share program definitely set it apart from others. I enjoy the ease of use and tech support help with set-up the most. Because who has time to be figuring out an app? We've got business to run! Right?
Thanks for the kind review! We're looking forward to helping you and your business grow!
-Kennan
Skio is all you need. Shopify + legacy subscriptions = nightmare. And I don't say that lightly. You cannot migrate to different subscription apps, get forced to create accounts for customers, and, on top, you pay transaction fees for every subscription. Thankfully, Skio solves them all. It offers 0% subscription fees. Account free login. And free migration. It is not perfect. But way better than anything out there. Special mention to its founder, Kennan. He is a brilliant guy. He helped me migrate from a legacy subscription app without any disturbance. I cannot highly recommend Skio if you are a small company or a startup. You know that Skio is in the same boat as you and that your voice will be heard in shaping the development of the app. I can't wait to grow alongside Skio & Kennan.
Thanks for the kind words - can't wait to grow along with Sow and you as well!
-Kennan
We switched to Skio subscription so we can use a recurring payment app that is customizable to our brand, easy to set up, and comes with intuitive notifications. We tried 5 different payment apps before we landed on Skio. Kennan from Skio is the model of what all Shopify App support should look like - available and resourceful. We plan to stick with Skio for the long run. Thank you!
Great to have you and the team here! Love what you're doing and looking forward to helping you grow!
-Kennan
Probably the best subscription app on the Shopify app store today. Works perfectly and Kennan at Skio is beyond helpful. Thanks guys!
Great to have you and the team here man! Looking forward to powering your subscriptions + word of mouth growth :)
-Kennan
Super easy to setup! Team is awesome to work with and extremely responsive. Surprisingly smooth transition from Recharge as well!
Thank you so much for being here!
-Kennan