Skio Subscriptions (YC S20)

Some minor issues migrating from Recharge, but the team was extremely attentive with making sure everything was working and fixing any issues that arose. Ultimately we're now on a platform that gives our customers a significantly better experience and much more control of their subscriptions. I'm confident Skio will allow us to take our business to the next level while, most importantly, keeping our customers happy.

Choosing Skio as our subscription platform has been one of our best business decisions this year. We've seen a significant decline in subscription churn and customer reach outs around issues with their sub. The user experience is unparalleled and the support team has been engaged and thoughtful every step of the way. All of this has made me confident in our team's decision to choose Skio as the #1 subscription provider to support our hyper-growth and scale in the coming years.

Shoutout to Harris for a quick/painless migration! And to the entire Skio team for going above and beyond. Passwordless login is also making our subscriber experience much better.

Love the user experience and the migration from another subscription platform was incredibly painless, thanks so Kobi and the rest of the migration team!

After many issues with the 'OTHER' subscription app we knew we had to try out Skio based upon their reputation and features to make the customers experience special and easy to use! We signed up on a Monday and we had our website updated with the Skio purchase selector by Friday. Within the next 10 days we had migrated 100% of our subscribers over. I cannot say enough about the speed and quality of this transition. A+. Shout out to Kobi and Eric for making this a seamless transition! Now the fun part begins as we leverage this platform to grow LTV through surprise & delight.

Brilliant app, absolute game changer versus the previous app we were using. Team are awesome and the migration was so seamless.

Extremely happy to have deployed Skio! Migration process was amazingly smooth and on time, customer portal/order management and omg the passwordless customer login - thank you.

Working with SKIO has been incredible - Upgrading our subscription platform has been on the top of our to-do list for a while now, but the task seemed daunting. The SKIO team made the process quick, seamless, and worry-free!

With our new SKIO platform now live and running, we've been able to take advantage of performance and retention features that just we're possible with other apps!

Thrilled about Skio! Speed and responsiveness of development team is phenomenal. Also love the passwordless login system that replaces the default Shopify login. So much easier for our customers. Looking forward to the partnership ahead with Skio!

If you're reading this, that means you're probably on the fence between which is the best Shopify subscription app for you. Stop researching and install this app now! Having worked with almost every subscription app over the years we were a bit skeptical at first, and the initial cost was a bit more expensive than what we were currently using, ReCharge. Here are just a few reasons why Skio so much better than ReCharge: 1. Customer login is a breeze, and ACTUALLY works. When we were on ReCharge we would get daily support tickets from customers saying they couldn't login. This would then force us to walk them through an "account reset". Not only is it confusing for the customer, but frankly it made us look like we had no idea what we were doing as a company. This got so bad and frustrating for customers that we lost multiple members because they were consistently annoyed with not being able to login and just decided to cancel all together. 2. The user interface is so simple that you don't need to spend days developing training content and FAQs for your customers. Within HOURS of us rolling out Skio we received multiple emails from customers saying how they loved the new customer portal and how intuitive it is. I think anyone would agree that those are the customer inquiries you want to receive. 3. Their support team is on it. Yes, they are a smaller company, so hopefully this level of service maintains with growth, but so far it has been amazing. 4. The migration was painless and their team helped us through everything. Just a few exports from ReCharge and we were ready to go. The one downside that we've seen so far is they don't support gift cards that well. We're told this is a limit with the Shopify side so there's not much they can do at this point, which makes sense. We've implemented a work around for the time being, and hopefully future updates to the platform and Shopify in general will better support gift cards. At the end of the day, we are extremely happy with Skio and are excited to see what they do with the platform to continue expanding functionality and integrations. Keep it up Team Skio!