Skio Subscriptions (YC S20) , 196 条评论

We are going to be using Skio for our Shopify checkout to bundle hardware sales with software subscriptions. The team is extremely responsive and helpful.

As the Director of Retention at Kitsch, a beauty company with a significant focus on subscription-based products, I've had the pleasure of integrating and working with Skio for the past few months. To say that Skio has been a game-changer for our subscription management would be an understatement.

One of the most critical aspects of retention is the user experience, and Skio excels in this domain. The app offers a hosted subscription portal that's not just easy for our team to manage but is also incredibly user-friendly for our customers. The passwordless login feature is a subtle but impactful touch that makes the entire process smoother for our users.

Additionally, Skio's analytics dashboard makes it quick and easy to monitor cohort retention, subscription program health, and more. The comprehensive array of metrics, including MMR and AOV, has given us rich insights into our subscription business. We've been able to pinpoint what's working, identify areas for improvement, and make data-driven decisions more confidently than ever before.

The built-in upselling tool has been another boon. Not only has it contributed to an increase in our subscription average order value, but it has also given us another avenue to delight our existing customers with additional products and services. Advanced capabilities like half skips and product swaps have further enriched our toolkit for customer retention.

The value it brings to the table more than justifies the investment. From the user experience to analytics and additional features, Skio has proven to be a holistic solution for managing our subscription business. I wholeheartedly recommend Skio to any Shopify store looking to supercharge their subscription management and customer retention efforts.

*** Update after 6 months *** The SKIO team has done a really amazing job of pushing out new features and abilities. It is definitely the most expensive piece of software we use, but it provides so many benefits and the SKIO team has been amazingly responsive and helpful. I feel like every week or two that I login they've rolled out impressive new features so I get weirdly excited to open up the app and see what they've done. *** original review below *** Really like it, and we just migrated over. The Skio login and customer portal is great, and smoother than what we were personally able to implement on Recharge. The customer portal interactions just make more sense and our users find it a lot more intuitive and we're already getting fewer support requests. Kennan has been great setting us up, excited to see how Skio grows. Balancing subscriptions and customer service is a fine line between making a service that is robust and feature rich, but also straightforward and easy to use. Skio has done a great job balancing these, and building a service that is really about making it easier for customers to add or change their subscriptions. ***

So glad to have made the switch from ReCharge to Skio. The migration process was seamless and the Skio team was super helpful and attentive throughout.

The Skio team is world-class and they go above and beyond to ensure that you're a delighted customer. Love their pace of innovation and willingness to do what it takes to help you succeed. :)

Skio has been a massive improvement for us over ReCharge. They were able to migrate us over quickly and painlessly, and it has made our subscription offering much easier to manage and develop. The dashboard is clean and the integrated Shopify check out makes the process seamless. Glad to have found Skio!

Skio is the best app out there for subscriptions. They have flexible options when it comes to setting up and managing subscriptions, working across a wide range of use cases. They reporting is good and continues to get better, giving you the insights you need to understand and optimize your subscription business.

Skio really does the deep work on understanding what clients need out of a subscription provider and putting it into practice. Support and customer service are always responsive for troubleshooting.

Really love the flexibility and functionality of this app for our store. The migration also couldn't have been smoother and we were able to work closely with the team to migrate from our old clunky subscription platform!

Skio has been an excellent all in one subscription solution. The team helped to make the migration process seamless, and we've subsequently been able to minimize many of the issues experience on our previous subscription platform. Plus, the customer support and responsiveness is unmatched. Thank you Skio!

On-boarded Smartrr to Skio. Definitely one of the best decisions we've made so far.

The optionality for customers, intuitive dashboard + reporting, and rebuttal systems have given us a better view and action around our subscriber program.

On-boarding and customer support (thank you sandro + ben) have been S-tier.