Skio Subscriptions (YC S20)

Working with the Skio team and using the platform has been great for our team and business.

Jackson helped get things going for us with our migration off of our existing subscription platform. He took time to understand that actual underlying data within the business so that we could set Skio up as effectively as possible. He made the functionality on the site back end extremely smooth so that customers still had the right site experience.

Sandro took over as our account manager once we were fully up and running and has delivered awesome service. The monthly insights he provides keep us proactive in making the most of the platform. He is also very resourceful in helping us address problems as they come up and make intros to other companies that may be able to positively impact our business.

Then the application itself is just a great overall experience. We try to incentivize customers to utilize the member portal as much as possible because we love how clean the experience is there. They are constantly rolling out new innovations and the way in which they keep their clients updated on roll outs is super transparent.

Highly recommend Skio to anyone starting up or looking to make a switch.

100 stars out of 100.

We are another case study coming over from ReCharge. I cannot stress enough how seamless this has been.

I think ReCharge is a great product, don't get me wrong, but I'm a stickler for customer support. Personally, I think it's complete BS how many of these apps take so much money from you, but can't figure out a way to provide exceptional support.

Skio made it clear from the beginning they are not compromising on that, and they have lived true to their word.

Another key thing is that after spending a decade in sales, I'm very sensitive to being sold to. Skio (and Aidan specifically) understand this, and do not push. They consult, provide ideas, and when you're ready, they bring you on. No "this offer is only valid for today" type BS.

First off, they have a dev team that handles the entire transition, in the backend, and without your involvement until it's almost ready to go live.

Secondly, you are assigned a CSM right out of the gate for on-boarding, go-live, and post go-live support.

Our team for this, Sandro & Chris, are both absolute FKN rockstars. They respond fast, in-depth, and follow-up after the fact to make sure it all made sense.

Beyond this, the product is superior to ReCharge IMO for multiple reasons.

1) They take over your account/login page as part of the build, so whether you're a sub, or a single purchaser, you have one clear account for your order history, and the UI/UX is outstanding

2) The data analytics are waaaaay faster load times (almost real-time...sometimes a slight load delay)

3) The customer UX/UI in the portal is way sexier and easy to use

4) Their cancel flow allows for a lot of customization to reduce churn - we've implemented multiple new messages and reasons, along with churn reducing actions

Overall, Skio is moving forward, while ReCharge is playing catch-up (even if ReCharge still has features Skio doesn't yet, it's clear Skio moves fast, and is constantly updating, whereas ReCharge is resting on their laurels)

I love the team, the pricing is fair, and the tech is awesome - I'm excited to see where this goes.

The company is solid looking after what we needed and delivering on what we expected and being transparent along the way. The team is responsive, especially Jackson who is awesome, and so we are very happy with their customer support. The tech part of it is also solid, does what is promised, and we are looking forward to seeing the enhancements we've requested soon.