Extensiv Order Management

In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist.
Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. Additionally, talking to support was one of the most stressful things about using their software; it is as if they do not fully read and understand our issue and want to close tickets as fast as possible. It was impossible to get responses that weren't boilerplate "copy-and-paste" templates.
Inventory management discrepancies are very poorly handled. Everyday, we have fluctuating discrepancies for every single SKU. Support told me that this is "normal" and that there is no way around it.
Skubana has costed us more money than it has saved us. Everyday was a new issue.
Analytics modules and inventory value reports were NEVER accurate.
We can't even make transfers from 3PL's/our own warehouse to Amazon's warehouses.
Their forecasting model is just too simple for what we require. There is no flexibility in changing specific variables related to forecasting.
For the first half of our contract, PO templates did not work as how we were told, so we had to do janky workarounds to get it to work.
There is ZERO documentation for a lot of the features they have, which forced us to waste countless hours talking to support.
Now that we have had a terrible experience with Skubana, we want to switch to a real ERP. After talking with them, they will not help us with this and they are forcing us to sign a one year contract and we only need their software for 3 months.
Stay away from this company.

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular

* Great customer support with short response time
* Feels stable
* Mostly intuitive
* Feature-Rich
* Short loading times
* Rather modern UI

Another good thing is the Marketplace, especially that it allows you to write your own app for it.

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-)

Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.

Using Skubana for years - perfect!

We <3 Skubana. It's the heart of what we do and helps us keep track of everything. When we have questions or need help they're responsive and always helpful. We recommend them highly!

We switched from a competitor's platform to Skubana about four months ago, and we couldn't be happier! Skubana accurately integrates our inventory quantities with eBay, Amazon, Amazon FBA, Sears, Rakuten, and our Shopify website, removing items from all of the sites when they sell out. I have clothing items (which have parent/children relationships) and had trouble with my previous platform because they couldn't handle the variations. Skubana has no issue with this type of inventory. In addition to pushing inventory to multiple platforms (from two different warehouses), it also has a built-in shipping module (which is excellent) and a built-in reorder Purchase Order system (which saves tons of time for reorders). Finally, their customer support (specifically Abdullah) has been incredible. When we have a question, he coordinates with the developers and emails back within a few hours to resolve my problem or answer our question. We also had a suggestion for adding functionality, and we saw it added within two weeks. Switching to Skubana was the best move our company could have made! Kudos to the Skubana's developers and customer service team!

As a jewelry company, we need to take special care of inventory tracking and management. We have plenty of moving pieces, some no larger than a pair of earrings, that must be accounted for at all times. Skubana helps us ensure we always know where our inventory is, which pieces sell the best across multiple channels, and when it's time to reorder so that we never run out of stock. The customer support at Skubana is fantastic. Our account manager is super helpful and quick to respond when we need her. One feature we can’t wait for is the listing tool to centralize our catalog management but it is currently being worked on by the Skubana team.

We are using Skubana more than a half of a year and Skubana is a great platform to use. The connections and navigation are easy and logical which makes it really efficient to track inventory and orders from all our Sales Channels. (Amazon, Shopify, Walmart, eBay). It supports our 3PL Warehouses via FTP and API connection. The interface is really friendly to users. You do not need any special skills to operate in Skubana. One more important thing is that Skubana is a rather speedy app. Import/export information takes seconds. Special thanks to the support team that is always there ready to provide with prompt, helpful and qualified response to pretty much any issue.

They have been a real help with organizing my inventory management across all the channels that I sell. They are always available to help and answer questions along the way. Recently Emily helped out with a self-inflicted problem and not only did she have a solution she did the work to solve it too. It was a tremendous help to me. Would recommend them to anyone with a small business and growing rapidly.

Skubana was easy to setup and overall has been a great tool for OM/Inventory Management + 3PL integration. The team was very helpful with the onboarding experience.

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit.

I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us an $800 credit and conveniently fixed the bug their software had saying it's fine to use now.

Their team has shown zero empathy for us, and the $800 credit is a spit in the face. I will not hesitate to leave Skubana/Order Manager out of the list of software I share with other eCommerce business owners in my network. Terrible product & service.

We love the ease and simplicity of using Skubana to automate inventory updates, processing of orders and shipment options from all of our channels. Their customer support and dedication to innovation and continually improve the software and user interface make it a great and reliable software to use, especially for any seller utilizing multiple channels. Easy one-click integration with Shopify and other channels as well as the ability to create bundles and kits makes it second to none. Highly recommended.