SKU IQ for TikTok Shop or POS , 150 Rezensionen
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At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.
We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused.
Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.
I'm very excited to be set up with this app. I have so many products and it would have taken me days upon days to get all products uploaded to TikTok. This process was so easy, and the help with the setup was amazing (and free!). I will definitely be upgrading my plan so I can add more to my shop.
We're thrilled to hear about your excitement and positive experience with SKU IQ! Making the process of uploading products to TikTok easier and more efficient is exactly what we aim for. We're glad that you found the setup assistance helpful, and we appreciate your enthusiasm. If you decide to upgrade your plan to add more products to your shop, we're here to support you every step of the way. Should you have any questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
The sync not working, app update instructions are vague and skuIQ support is slow to respond. But they are happy to increase my billing tier and charge me regularly.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with the sync functionality and the app update instructions. Your feedback is valuable to us, and we want to address your issues promptly to improve your overall experience.
We're sorry to hear that you've found our support response time to be slow. We understand the importance of timely assistance, and we're actively working to improve our support processes to provide quicker and more efficient responses.
Regarding the billing tier increase, we want to assure you that our intention is not to charge you unnecessarily. We value our customers and aim to provide transparent pricing based on the features and services you require. We'd be more than happy to review your billing details and make sure you are on the most appropriate plan for your needs.
Jorge was a tremendous help in connecting SKU IG to my TikTok shop and Shopify, as well as configuring my shipping settings. His professionalism, patience, and assistance were invaluable throughout the entire process. I couldn't have achieved it without his expertise. Thanks for your outstanding support!
We're thrilled to hear that Jorge provided you with tremendous help in connecting SKU IQ to your TikTok shop and Shopify, as well as configuring your shipping settings. His professionalism and patience are qualities we value in our support team, and we're delighted he could assist you effectively. If you ever need further assistance in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing SKU IQ!
I'm using this app to sync inventory from Lightspeed POS. The support team was responsive and helpful during setup. Saves us lots of time!
Thank you so much for taking the time to leave a review of your experience with SKU IQ thus far. We are pleased to hear that you've worked with our amazing support team and gotten your account configured to your liking!
This app was exactly what I needed to help sync and manage my inventory through my POS . The customer service is beyond excellent and the price point is great! Thank you to the SKU IQ team for all their help!
Thank you for your feedback! We're glad you're happy with SKU IQ.
The customer service has been awesome! Thank you to Alejandro Escoto for helping in sorting the issue with the products and offering a great support for syncing our products over.
We will pass your kind words along to Alejandro, thank you for taking the time to leave a review!
Really love the app; a great way to connect inventory between different POS platforms. It has been a daily tool when running my business
This is great to hear! Thank you so much for taking the time to share your feedback with us :)
My experience with SKU IQ has been wonderful! The platform works pretty well and it's easy to use. But the best part is their customer service. I spoke with Jorge and he didn't stop until he found the problem and resolved it. I strongly recommend the platform
Thank you for sharing your feedback with us, we are so happy to hear that you had a great experience with our team!
I run a store with 1000s of products. This app has really helped me. I am using Shopify and I am synching it with the Square register. I have received good customer support. I highly recommend it.
This is great to hear! We aim to provide best-in-class customer support and are so happy to hear that SKU IQ is working well for your business! Thanks for taking the time to leave us your feedback, it means the world to us!