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By far the worst app we have installed. We use two separate operating systems (Clover and Shopify) and are experiencing nothing but nightmares with inventory. SKU IQ keeps disconnecting and can only be manually reconnected by their staff. Additionally, during the sync of inventory, they are adding items back into inventory causing the quantities to be incorrect. The time we've spent attempting to correct this issue is outrageous! It's been about 6 months of paying $159 with no solutions. They want us to wipe out the system and start over BUT running two systems, this is NOT AN OPTION! I cannot wait to get far away from SKU IQ!
We’re very sorry to hear about your frustrations and absolutely understand how disruptive this must have been for your business. According to our records, the repeated Clover disconnections you experienced earlier this year were caused by a rare authentication token issue. That issue was resolved in June, and from what we can see, your Clover connection has remained stable since then without further disruption.
We also want to clarify that SKU IQ does not add new items to your inventory. It syncs existing data between Clover and Shopify, and when the connection was unstable, some quantities may have appeared inaccurate. Based on our records, this behavior has not recurred since the token issue was fixed. If you are still experiencing quantity issues please let us know immediately!
Since we haven’t received any new support requests from you since the ticket in June, we’ve assumed things have been running smoothly. If you are still experiencing disconnections or inventory discrepancies, we absolutely want to know so we can help. Our team will be reaching out urgently to confirm that everything is working properly and to better understand your concerns.
We sincerely value your feedback and would like the chance to make sure SKU IQ is delivering the stability and value you expect.
Skuiq is completely inreliable and has been causing my inventory quantities to be wrong since beggining of the year. They claim to have fixed the issue each time, but it keeps happening over and over again. After Shopify purchase, instead of reducing my inventory , the app adds stock back in. This forced me to cancel 5 orders in just one day, I have mad customers and my inventory is a total mess. Their support gives nothing but stupid excuses and no real solutions. Every time they blame someting else. Honestly. I'm done with this app and will be looking for a different trustworthy alternative.
We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ.
After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved.
That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly.
Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at support@skuiq.com so we can work together to get your inventory syncing accurately.
Thank you for sharing your experience. We hope to regain your trust.
UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.
Stay far away from this APP. They have ruined my inventory and have the worst customer service. I had used this app for over 8 years and their app started caused glitches in my inventory and they provided no help to resolve the issue. Their solution was to re-enter my 20,000 skus... right... I spent countless hours and dollars hiring a third party to fix this and they kept changing everything so we could not fix the issue. They are very shady. I would not trust them. I cancelled my memership after 2 months of dealing with this and they would not offer a refund for the year and it was only the third month of they year. These are the worst people I have ever dealt with in my life.
Update: Yes fortunately, after I wrote this review we were issued a refund after i did a dispute with my credit card. Support and a call was provided after I submitted this review. However, I went months without and support… I have not been able to get any solutions and more issues are popping up. Unfortunately, solutions are provided too late ( after the fact) and there is no guidance to prevent the issues. The feedback is always “going forward” . I have so many issues that need to be resolved that will take me so many hours and new issues keep arising.
Once we get a solutions for an issue, we fix as per your instructions and then new issues arise. It’s pretty crazy that you don’t have insight into this before instructing me on the fix.
I am happy to update the review however, no positive solutions have been implemented and more work and issues have raised.
We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support.
Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow.
We also issued a full refund and extended a free year of service to make up for the inconvenience.
We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements.
We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.
EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't.
Look elsewhere.
ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic.
TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.
Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback.
Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!
When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our aim is always to provide accurate information and reliable support to our customers.
We understand your frustration regarding the multi-location support issue. Our records indicate that you successfully used SKU IQ for eight months and pushed over 100 items across platforms during that time. When you brought your concerns to our attention last month, we promptly investigated and issued a refund as a courtesy. We did our best to address your concerns and consider the matter resolved.
We genuinely appreciate your feedback and will use it to improve our communication and services in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out to our team privately at support@skuiq.com.
I really want to be able to love this app, I like the interface and the reports.
But I have to give one star because the connection between POS and E-Commerce is way too buggy and unreliable, to the point of being fraudulent. I invested in this product to sync my inventories between Square and Shopify. It works well with the Shopify side, but the Square side is highly defective. Instead of overwriting inventory, 75% of the time it either adds to the current quantity (therefore inflating the inventory) or just does not transmit any info at all. This would then overwrite my Shopify inventory with the wrong information. I've been spending 1-2 hours a week fixing the mistakes SKUIQ was causing.
I spent almost a month trying to get assistance from SKUIQ but they only have a live chat that can fix small issues and if you want to escalate to a ticket expect a week for a response minimum. They cannot solve the issue but refuse to refund me for the annual subscription paid despite the fact the product does not do the service advertised.
Stop claiming to work with Square POS. Your software does not interface properly with its API.
Thank you for sharing your concerns, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection between Square and Shopify, and we're actively working on improving our Square integration.
Currently, our Square integration is undergoing a comprehensive update that is set to be released in the middle of this year. It's important to note that the quantity syncing issues you mentioned are experienced by a relatively small percentage of our user base, particularly those with a high number of items (less than 10%).
The syncing rate mismatch between platforms occasionally leads to overrides and quantity discrepancies when there are many updates queuing simultaneously. We truly value your feedback and are committed to resolving these issues. We appreciate your patience during this update process. Your satisfaction is our priority, and we're dedicated to making the necessary improvements.
We started with SKU IQ since they were the only game in town at the time for TTS.
From the first interaction, we couldn't wait to switch off of SKU IQ. Initially we had questions about billing -- customer service talked down to us as if their extremely confusing pricing/billing page was our fault.
They make it difficult to cancel. It's a multi-day process, so make sure you're trying to cancel well before your renewal date, otherwise they will refer to their terms of being non-refundable, rather than doing the right thing.
PS -- The reviews here are incentivized (they offer $25 in exchange for a review), which I'm pretty sure is against Shopify TOS. I'm assuming that's where a lot of 5 stars are coming from.
We appreciate your feedback and would like to address your concerns about your experience with SKU IQ. Your insights are crucial to our ongoing commitment to improving our service.
First and foremost, we want to express our regret that you felt our team talked down to you during your interactions. We genuinely strive to provide a helpful and accommodating customer experience, and it is never our intention to make you or anyone else feel otherwise.
Additionally, we're sorry to hear that you found our pricing and billing page confusing. Your feedback on this is extremely valuable to us, and we have already taken steps to ensure that it is reviewed and improved by our team.
We understand that the cancellation process can be frustrating, and we appreciate your patience. We do follow up with cancellation requests in order to gain insights into why customers decide to leave. This helps us continuously enhance both our software and the overall customer experience. Rest assured, we always honor the original cancellation request date, and if any charges occur between the first request and when the cancellation is processed, we consistently issue refunds as a courtesy, as our aim is to be fair and customer-centric.
We genuinely understand your initial frustration, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable in our ongoing efforts to enhance our service and provide an improved experience for all of our customers. If you have any further concerns or questions, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Your feedback helps us to grow and improve, and we thank you for bringing these issues to our attention.
the app and SKU's website crashed 20 minutes after paying for a yearly subscription. The site hasn't worked all weekend and there's no way to contact any support as their site is down, all is says it "check the logs"
We have been made aware of the recent downtime over the weekend, and we sincerely apologize for any disruption it may have caused. Our technical team has confirmed that the site and app are both running as expected currently.
Regarding your concern about reaching our support team, we do offer support during our regular business hours, which are Monday through Friday from 8 am to 4 pm Mountain time. Requests opened during the weekend will be responded to promptly on Monday. We are actively working on improving our support options to better assist our customers in such situations. We currently offer support via live chat, callback voicemail, and email.
Thank you for choosing SKU IQ, one of our support representatives should be reaching out to you shortly to ensure that things are working properly for your account.
Unable to sync tracking back to TikTok Shop from Shopify after fulfilling orders. I've chatted and emailed back and forth with the support team for over a month with no solution. I feel like if I'm not the one emailing/asking for answers, I get nowhere. Could be a great product but support is lacking.
First and foremost, we'd like to express our sincere apologies for the inconvenience you've experienced with our support and syncing issue between TikTok Shop and Shopify. We truly appreciate your patience and understanding during this time.
We understand the frustration you've encountered and want to assure you that your concerns have not fallen on deaf ears. Our support and developer teams have been actively investigating your issue since your initial contact, and we are committed to finding a solution that will resolve the syncing problem once and for all.
We understand that the back-and-forth communication has been less than ideal, and we want to make it right. Rest assured, we are making improvements to our support process to ensure a smoother and more efficient experience for our valued users. Your feedback is invaluable to us, and it has already prompted important changes within our support infrastructure.
Our development team is currently working diligently to identify and rectify the root cause of the syncing issue between TikTok Shop and Shopify. While complex technical issues can take time to resolve, please know that we are fully committed to providing you with a working solution as soon as possible.
Your satisfaction is our top priority, and we are fully committed to making this right for you. We will keep you updated on the progress of our investigation and the steps we are taking to resolve the syncing problem.
Terrible experience with this app so far. I tried integrating Tiktok Shop with Shopify; it did not work properly as our orders are not syncing. I tried to get support via Live Chat today. The support rep wasn’t able to help me. They asked me to schedule a call. I scheduled the call and of course nobody from SKU IQ joined it. The support from SKUIQ is terrible! Can someone please help me??
We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly.
Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future.
Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.
