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I've been using SKUIQ for almost a year and I must say that I'm really glad I found this service. I use Square for my Point of Service Sales and SkuIQ help keep my Inventory on point between Shopify and Square. They are literally the middle man that helps connect both sites together. I would highly recommend SkuIQ if you are needing something similar in your business. Thanks Sadie/Sashay Couture Boutique
Thank you for being a loyal SKU IQ user for nearly a year! We're delighted to be the bridge that keeps your inventory in sync between Shopify and Square. Your recommendation means a lot to us, and we're here to continue supporting your business needs. Thanks, Sadie/Sashay Couture Boutique!
Used SKU IQ to connect to my TikTok Shop. There's only a few apps that can do this and I tried all of them. SKU IQ is definitely the best. Really good instructional videos and you can even setup a meeting where they go over the setup with you. Insane customer support. Highly recommend.
Thank you so much for taking the time to share your positive experience with SKU IQ! We're thrilled to hear that our platform was able to meet your needs and help you connect to your TikTok Shop successfully.
We understand that finding the right solution for connecting to TikTok Shop can be challenging, and we're honored that you consider SKU IQ as the best option among the available apps. Our team is dedicated to providing top-notch support, and we're glad to hear that our instructional videos were helpful to you. We also appreciate your feedback on our setup meetings; we believe in going the extra mile to ensure our customers have a smooth onboarding experience.
Your recommendation means a lot to us! We strive to continue delivering excellent customer support and innovative solutions that help our users succeed in their e-commerce endeavors.
Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it.
Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.
We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.
This is by far the worst app, I cant get anyone to return my calls or emails. my sales arent going to my shop i have reached out several times and no help but rest assure when i downloaded the app they called and was more than happy to help but issues arise and all of a sudden nothing
We're sorry to hear about your frustrating experience, and we're truly sorry for the difficulties you've experienced. Your feedback is valuable to us, and we want to ensure that your concerns are addressed. We appreciate your patience and will do our best to improve your experience with our app. Thank you for bringing this to our attention. We understand the importance of reliable support and efficient service, and we will find out why you were unable to receive support and address it promptly for you, and also for future users. Your feedback is essential, and we're committed to improving our service based on your valuable input. Thank you for your patience.
We started with SKU IQ since they were the only game in town at the time for TTS.
From the first interaction, we couldn't wait to switch off of SKU IQ. Initially we had questions about billing -- customer service talked down to us as if their extremely confusing pricing/billing page was our fault.
They make it difficult to cancel. It's a multi-day process, so make sure you're trying to cancel well before your renewal date, otherwise they will refer to their terms of being non-refundable, rather than doing the right thing.
PS -- The reviews here are incentivized (they offer $25 in exchange for a review), which I'm pretty sure is against Shopify TOS. I'm assuming that's where a lot of 5 stars are coming from.
We appreciate your feedback and would like to address your concerns about your experience with SKU IQ. Your insights are crucial to our ongoing commitment to improving our service.
First and foremost, we want to express our regret that you felt our team talked down to you during your interactions. We genuinely strive to provide a helpful and accommodating customer experience, and it is never our intention to make you or anyone else feel otherwise.
Additionally, we're sorry to hear that you found our pricing and billing page confusing. Your feedback on this is extremely valuable to us, and we have already taken steps to ensure that it is reviewed and improved by our team.
We understand that the cancellation process can be frustrating, and we appreciate your patience. We do follow up with cancellation requests in order to gain insights into why customers decide to leave. This helps us continuously enhance both our software and the overall customer experience. Rest assured, we always honor the original cancellation request date, and if any charges occur between the first request and when the cancellation is processed, we consistently issue refunds as a courtesy, as our aim is to be fair and customer-centric.
We genuinely understand your initial frustration, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable in our ongoing efforts to enhance our service and provide an improved experience for all of our customers. If you have any further concerns or questions, please feel free to reach out to our customer support team, and we will be more than happy to assist you. Your feedback helps us to grow and improve, and we thank you for bringing these issues to our attention.
SKU IQ made connecting our Shopify product feed to TikTok easy and efficient. The interface allows us to monitor performance and synching at a snapshot or in more detail if needed.
We're thrilled to hear that SKU IQ made connecting your Shopify product feed to TikTok easy and efficient! It's great to know that our interface provides you with the flexibility to monitor performance and synchronization effectively. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
So far, the product does what it needs you to do for connecting your systems together. Support is available when you need them which is great as well. Waiting on a few feature enhancements to arrive to really make this app stand out but overall, it's a lifesaver of a tool in our business.
Thank you for your feedback! We're thrilled to hear that SKU IQ has been a valuable tool for your business. We appreciate your patience as we work on feature enhancements to make it even better. Our support team is here whenever you need assistance.
Has lots of issues. Technical team isn't quick to get things fixed.
We appreciate your feedback and apologize for the issues you've encountered. Our technical team is actively working to address concerns, and we're committed to improving response times. Your insights are valuable in our ongoing efforts to enhance SKU IQ. Thank you for your patience.
This sounded so promising, but ended up costing me a ton of my own time, and a lot of subscription fees as I pointlessly tried to get it to work. I was very interested in getting this to work with my POS (Square) and my Shopify online store. I'd provide support with my requested info, jump through all their hoops getting everything configured, enter a newly-taken inventory, and they have the app scramble my inventory in very weird ways (adding huge amounts to some items, taking away amounts from others). I guess I'm an idiot for letting them string me along to the tune of months of subscription payments for an app that not only didn't work, but was worse than no app at all! I've requested a refund, but I doubt I'll have any more success with that than with any of my other support requests. Give it a try, if you must - it's an attractive idea, after all. But don't let them string you along like I did. They don't seem to be capable of saying "sorry, we can't get it to work, and never will."
Update: I was very impressed with their response to my feedback. They sent me a note apologizing, and also gave a full refund - definitely exceeding my expectations. I will add that they were always responsive to my requests for help, but we seemed to get into an endless loop of never finding a solution, and I just didn't have time for that. If you can get their app to work for you, I envy you. I definitely wanted that functionality. They showed integrity with their refund, and their commitment to learning from this frustrating experience, so I changed my rating from a 1 to a 3.
Thank you for taking the time to share your feedback about your experience with SKU IQ. We sincerely apologize for the difficulties you encountered while trying to integrate our software with your Square POS and Shopify store. We understand your frustration, and we want to address your concerns as best we can.
First and foremost, we regret the inconvenience you faced during your interaction with our platform. Your experience does not align with the level of service we aim to provide. We genuinely value your input, as it helps us identify areas where we can improve our product and support.
It's disheartening to hear that despite your best efforts and the time invested, SKU IQ was unable to meet your inventory management needs. The issues you described, such as inventory scrambling and subscription fees, are certainly not the experience we intended for our users. We are committed to resolving such issues, and your feedback serves as a crucial point of reference for our ongoing efforts to enhance our platform.
Regarding your refund request, we want to assure you that we take such requests seriously. We will review your case promptly and work to provide a resolution that aligns with our policies and your expectations.
Your feedback reminds us of the importance of clear and transparent communication. While we strive to offer solutions for various POS and e-commerce systems, we understand that not all integrations may work seamlessly for every user. We will take your suggestion to heart and work on improving our communication about the compatibility of SKU IQ with specific setups.
We genuinely appreciate your patience and understanding, and we are committed to learning from this experience to ensure that every customer has the best experience possible.
the app and SKU's website crashed 20 minutes after paying for a yearly subscription. The site hasn't worked all weekend and there's no way to contact any support as their site is down, all is says it "check the logs"
We have been made aware of the recent downtime over the weekend, and we sincerely apologize for any disruption it may have caused. Our technical team has confirmed that the site and app are both running as expected currently.
Regarding your concern about reaching our support team, we do offer support during our regular business hours, which are Monday through Friday from 8 am to 4 pm Mountain time. Requests opened during the weekend will be responded to promptly on Monday. We are actively working on improving our support options to better assist our customers in such situations. We currently offer support via live chat, callback voicemail, and email.
Thank you for choosing SKU IQ, one of our support representatives should be reaching out to you shortly to ensure that things are working properly for your account.