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Didn't seem to work so well with Lightspeed and was expensive
We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly!
Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.
I run a store with 1000s of products. This app has really helped me. I am using Shopify and I am synching it with the Square register. I have received good customer support. I highly recommend it.
This is great to hear! We aim to provide best-in-class customer support and are so happy to hear that SKU IQ is working well for your business! Thanks for taking the time to leave us your feedback, it means the world to us!
Très bon service à la clientèle ! On vous aide à configurer l'appli sans casse-tête, super facile ! Je recommande à 100% ! :)
Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)
I am currently using the app to sync products from Shopify to TikTok Shop and track inventory. It has been working great for the past 3 months we have used it.
Fantastic to hear that the app has been working well for you in syncing products and tracking inventory for the past 3 months! We're thrilled to be part of your success. If you ever have more feedback or questions, feel free to reach out. Thank you for choosing our platform!
Has lots of issues. Technical team isn't quick to get things fixed.
We appreciate your feedback and apologize for the issues you've encountered. Our technical team is actively working to address concerns, and we're committed to improving response times. Your insights are valuable in our ongoing efforts to enhance SKU IQ. Thank you for your patience.
Really love the app; a great way to connect inventory between different POS platforms. It has been a daily tool when running my business
This is great to hear! Thank you so much for taking the time to share your feedback with us :)
SKU IQ made connecting our Shopify product feed to TikTok easy and efficient. The interface allows us to monitor performance and synching at a snapshot or in more detail if needed.
We're thrilled to hear that SKU IQ made connecting your Shopify product feed to TikTok easy and efficient! It's great to know that our interface provides you with the flexibility to monitor performance and synchronization effectively. If you have any more questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
This sounded so promising, but ended up costing me a ton of my own time, and a lot of subscription fees as I pointlessly tried to get it to work. I was very interested in getting this to work with my POS (Square) and my Shopify online store. I'd provide support with my requested info, jump through all their hoops getting everything configured, enter a newly-taken inventory, and they have the app scramble my inventory in very weird ways (adding huge amounts to some items, taking away amounts from others). I guess I'm an idiot for letting them string me along to the tune of months of subscription payments for an app that not only didn't work, but was worse than no app at all! I've requested a refund, but I doubt I'll have any more success with that than with any of my other support requests. Give it a try, if you must - it's an attractive idea, after all. But don't let them string you along like I did. They don't seem to be capable of saying "sorry, we can't get it to work, and never will."
Update: I was very impressed with their response to my feedback. They sent me a note apologizing, and also gave a full refund - definitely exceeding my expectations. I will add that they were always responsive to my requests for help, but we seemed to get into an endless loop of never finding a solution, and I just didn't have time for that. If you can get their app to work for you, I envy you. I definitely wanted that functionality. They showed integrity with their refund, and their commitment to learning from this frustrating experience, so I changed my rating from a 1 to a 3.
Thank you for taking the time to share your feedback about your experience with SKU IQ. We sincerely apologize for the difficulties you encountered while trying to integrate our software with your Square POS and Shopify store. We understand your frustration, and we want to address your concerns as best we can.
First and foremost, we regret the inconvenience you faced during your interaction with our platform. Your experience does not align with the level of service we aim to provide. We genuinely value your input, as it helps us identify areas where we can improve our product and support.
It's disheartening to hear that despite your best efforts and the time invested, SKU IQ was unable to meet your inventory management needs. The issues you described, such as inventory scrambling and subscription fees, are certainly not the experience we intended for our users. We are committed to resolving such issues, and your feedback serves as a crucial point of reference for our ongoing efforts to enhance our platform.
Regarding your refund request, we want to assure you that we take such requests seriously. We will review your case promptly and work to provide a resolution that aligns with our policies and your expectations.
Your feedback reminds us of the importance of clear and transparent communication. While we strive to offer solutions for various POS and e-commerce systems, we understand that not all integrations may work seamlessly for every user. We will take your suggestion to heart and work on improving our communication about the compatibility of SKU IQ with specific setups.
We genuinely appreciate your patience and understanding, and we are committed to learning from this experience to ensure that every customer has the best experience possible.
Very quick and easy to use. Super understandable and customer care is always available the many times I've needed assistance.
Thank you for your kind words and positive feedback regarding your experience with SKU IQ. We're thrilled to hear that you found our platform quick and easy to use, with a clear and understandable interface.
It's fantastic to know that you've found our customer care team readily available and helpful whenever you've needed assistance. Providing excellent customer support is a top priority for us, and we're here to ensure your experience with SKU IQ is as smooth and successful as possible.
If you ever have more questions or need assistance in the future, please know that we're always here to assist you. Your satisfaction is important to us, and we appreciate your continued trust in SKU IQ.
Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it.
Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.
We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.
