SKU IQ for TikTok Shop or POS

Thank you for your feedback, we are sorry to hear that you've had difficulty with SKU IQ. Our team is researching your case and someone will be reaching out soon to make this right!

UPDATE: Our support team has resolved your issue and reached out to have you verify. Thanks for choosing SKU IQ and we hope you have a better experience going forward!

We're thrilled to hear that our onboarding process was super helpful for you and that SKU IQ made it easy to sync items from Shopify to TikTok. Your recommendation is much appreciated, and we're here to support your continued success. If you have more questions or need assistance, please don't hesitate to reach out. Thank you for choosing SKU IQ!

We sincerely apologize for the frustrating experience you've had with SKU IQ so far. We truly understand the importance of a seamless integration between TikTok Shop and Shopify, and we're committed to resolving the issues you've encountered promptly.

Regarding the scheduled call, we're genuinely sorry that there was no representative from SKU IQ available at the appointed time. Our onboarding team has since reached out and reports to have gotten you set up successfully. This was certainly not our intention, and we're currently investigating the issue to ensure that such situations do not occur in the future.

Your satisfaction is of utmost importance to us, and we are committed to making your experience with SKU IQ a positive one. Thank you for bringing these concerns to our attention, and we appreciate your patience as we work towards a solution.

We're thrilled to hear that SKU IQ has been a life saver for you and has made selling on TikTok a much smoother experience. Your high recommendation and kind words about our support team are greatly appreciated. If you ever have more questions or need further assistance, don't hesitate to reach out. Thank you for choosing SKU IQ!

Thank you for sharing your wonderful experience with our customer support team. We're thrilled to hear that Teshanie was able to assist you effectively and resolve the issue with your inventory syncing.

We understand how stressful it can be when technical issues arise, especially when it comes to something as crucial as inventory management. We're dedicated to providing prompt and helpful support to ensure our users have a seamless experience with SKU IQ.

We're delighted that you're excited about the prospect of not having to sync everything manually anymore. That's exactly what SKU IQ is here for—to streamline and simplify your e-commerce operations.

Excellent, thank you so much for taking time to leave a review! We pride ourselves on our customer service experience and are glad to see you've encountered our stellar support team. We look forward to serving your business in the future!

We appreciate your feedback and want to extend our sincere apologies for any inconvenience you may have experienced during your recent interaction with SKU IQ. Your input is invaluable to us as it helps us continuously improve our services.

We've thoroughly reviewed the circumstances surrounding your experience and would like to provide some clarity on the situation:

1. Scheduling and Technical Issue: We understand that you had a meeting scheduled for September 12th, and there might have been a prior rescheduling. On the scheduled day, there was an unfortunate delay due to technical issues on our end, which resulted in the agent being late to the meeting. We deeply regret this inconvenience and appreciate your patience in reconnecting with us.

2. Successful Onboarding: We are pleased to know that your meeting with our agent eventually took place, and we're glad to hear that the onboarding discussion was successful. Your account is indeed working properly, and items are syncing as expected.

3. TikTok Approval Process: It's important to note that the delay you're experiencing with your listings on TikTok is due to a requirement for TikTok approval in certain restricted categories. Our team informed you about this during the onboarding session, as it is a necessary step that falls outside of SKU IQ's control. We are here to assist you throughout this process and ensure a smooth transition once you receive approval. We are more than willing to extend your trial period to accommodate the delays caused by the TikTok approval process and to give you ample time to fully explore our services. Please let our team know if you would like to take us up on that offer.

4. Communication: We are committed to providing timely and helpful support. It's surprising to hear that you didn't receive our email responses, as we have been actively communicating with you via email. We apologize if there were any lapses in our responses, and we will investigate this matter to ensure it doesn't happen again.

Once again, we apologize for any frustration you may have experienced, and we appreciate your feedback, as it helps us refine our processes to better serve our customers. Our team is actively working with your account and we will do our best to provide you with a more positive experience going forward!

We're delighted to hear that you're enjoying using SKU IQ and finding it to be a valuable tool for integrating Shopify with your TikTok accounts. Your feedback about our support team's responsiveness and thoroughness is much appreciated. We're here to ensure a seamless experience for business owners like you. Thank you for your kind words and for choosing SKU IQ!

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the issues you encountered and the lack of timely assistance you received. This is certainly not the level of service we strive to provide to our valued customers, and we appreciate you bringing this matter to our attention.

Please be assured that we take your feedback seriously, and we are committed to addressing the problems you've mentioned. Our team is already aware of your situation, and we will be reaching out to you promptly to discuss the specifics and work towards finding a resolution that makes things right!

Once again, we apologize for the inconvenience you have faced and the lack of satisfactory assistance. We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary adjustments to ensure a more positive experience moving forward.

We're thrilled to hear that you LOVE SKU IQ and that our customer service team was able to quickly resolve your issue. Your recommendation means a lot to us, and we're here to assist you anytime you need help or have questions. Thank you for your kind words!