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We used SKU to connect our Square Inventory with our Shopify POS. Our inventory numbers are automatically updated with each sale so we know exactly where we are and their customer service is prompt and helpful.
Thank you for sharing your experience with SKU IQ! We're thrilled to hear that our integration between Square Inventory and Shopify POS has been instrumental in keeping your inventory numbers up to date and accurate.
Providing prompt and helpful customer service is a top priority for us, and we're delighted to hear that you've had a positive experience with our support team.
We appreciate your loyalty over the past year and look forward to continuing to support your business needs. If you have any questions or need further assistance, please don't hesitate to reach out.
Easy on-boarding and excellent user support! I had an issue with inventory syncing and it was fixed within a few minutes via the live chat function. Great for making sure that your products meet tiktok requirements before posting so you don't have any tiktok shop violations!
Thank you for sharing your positive experience! We're thrilled to hear that our onboarding process was smooth for you and that you received excellent support for the inventory syncing issue. Our team is dedicated to providing timely assistance, and it's great to know we could resolve your concern efficiently. Don't hesitate to reach out if you have any more questions or if there's anything else we can help you with. Happy selling on TikTok
Didn't seem to work so well with Lightspeed and was expensive
We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly!
Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.
Easy setup and looks like this app is gonna be really useful in keeping all my records in one place!
Marjorie helped with the onboarding process and made it simple and easy.
Thank you so much for your positive feedback! We're thrilled to hear that you found the setup process easy and that SKU IQ is helping you keep all your records in one place.
It's wonderful to know that Marjorie was able to make your onboarding process simple and easy. We will definitely pass along your kind words to her.
If you have any further questions or need assistance as you continue to use the app, please don't hesitate to reach out. We're here to support you!
The customer support team is fantastic and has helped answer all of my questions which were instrumental in setting up my online boutique. They personally held two different zoom meetings with me as well as have been very responsive on their chat feature for quick issue resolution.
Thank you for sharing your positive experience with SKU IQ! We're thrilled to hear that our customer support team has been fantastic in assisting you with setting up your online boutique. It's wonderful to know that the two Zoom meetings and our chat feature were instrumental in resolving your questions and issues promptly. We appreciate your trust in our service during the three months of usage. If there's anything more you need or if you have additional feedback, please don't hesitate to reach out. We're here to support your continued success!
Once I got the program figured our a little, it became fairly easy.
The "easy set up" thing was clunky and didnt work for me though.
Thank you for sharing your experience. We're glad to hear that the platform became more manageable for you once you got the hang of it. We apologize for any inconvenience with the initial setup process. If you have specific feedback on how we can improve the "easy set up" feature, we'd love to hear more to enhance user experience (feedback@skuiq.com). Please don't hesitate to reach out if you need further assistance.
I would highly recommend, great for tiktok integration and good customer support!
Thank you for recommending SKU IQ! We're thrilled to hear that you've had a positive experience with our TikTok integration and found our customer support to be helpful.
Enabling seamless TikTok integration is one of our goals, and we're glad to hear that it's been beneficial for your business.
We're here to support you every step of the way, so if you have any questions or need assistance, please feel free to reach out.
I am very pleased to be able to sync Shopify and Square. I am part of a FB group for selling a particular type of product and have heard it was impossible to do this. I am keeping this secret close to me for the moment but can't wait to share the success.
Great to hear that you're pleased with the Shopify and Square sync! We're thrilled to have been able to provide a solution that meets your needs. Your secret is safe with us, but when you're ready to share your success, we'll be here cheering you on! Thanks for choosing SKU IQ.
I am currently using the app to sync products from Shopify to TikTok Shop and track inventory. It has been working great for the past 3 months we have used it.
Fantastic to hear that the app has been working well for you in syncing products and tracking inventory for the past 3 months! We're thrilled to be part of your success. If you ever have more feedback or questions, feel free to reach out. Thank you for choosing our platform!
HORRRRIBLE DO NOT USE!!!!!!!
I recently opened up a new store and integrated SKUIQ to sync my Shopify and Square register, but in being so swamped I was not able to give it a go right away.
Now 2 months later - I PAID FOR A YEARLY SUBSCRIPTION, I am being told their "terms" are only 30 days and no refunds....ummmm excuse me? How can you not refund someone that just paid $600 CAN for the year and could not even use it.
Brutal customer service, my inventory does not sync...
Another thing that it says in their terms is that just by using a credit card to pay you agree to them....again ummmmm?? Pretty fraudulent to me, I have put in a claim with my bank, but who knows
Thank you for your feedback.
Our standard policy includes a 30-day free trial and a 30-day window for refunds from the start of a paid subscription. However, we do make exceptions for technical issues. We encourage you to contact our support team, explaining any challenges you've faced so we can work together toward a satisfactory resolution.
Regarding your mention of a chargeback claim with your bank, please note that once a dispute is initiated, it is handled by the banks, and we are unable to issue refunds directly. Nevertheless, we are more than willing to collaborate with you to address your concerns and resolve any issues you may have encountered.
Feel free to reach out to our customer support team at support@skuiq.com, and we'll be happy to assist in finding a solution.