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Not only do I love the app. But the customers services was amazing. They walked me through set up and trouble shot a ton with me.
We're delighted to hear that you love SKU IQ and that our customer service team provided amazing support in setting up and troubleshooting. We're here to assist you whenever you need it, so if you have more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing SKU IQ!
Sku IQ was super easy to install and seems to work really well with TikTok shop, which isn't common right now. I'd recommend!
Thank you for your wonderful review! We're thrilled to hear that installing Sku IQ was super easy for you and that it's working well with TikTok shop. We designed our app to integrate seamlessly with TikTok shop and provide a smooth experience, and your feedback reinforces that we're on the right track.
I'm using SKU IQ for integration between shopify and tiktok shop, it does a good job of connecting my products, and keeping all fulfillment in one location. this is still a beta program and although it is good and fixes are being made as fast as possible, there is lag time between sales data on the 2 channels, the inventory can take a long time to update. I believe SKU IQ will fix this issue and I will continue to use the platform at this time, .
Thank you for your thoughtful feedback. We appreciate your patience and understanding as we work to improve the integration between Shopify and TikTok Shop. Your input is valuable, and it's reassuring to know you'll continue using our platform. We are committed to addressing any lag time or inventory update issues and making the necessary improvements to provide you with a seamless experience. If you have any specific concerns or suggestions along the way, please feel free to share them with us. We're here to make your experience even better!
Great customer service! Everyone has been very helpful with the many questions I've had, and I've been able to resolve all issues with their help :)
Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with our customer service team. Providing helpful and attentive support is a priority for us, and we're glad that we could assist you with the many questions you had.
We're delighted that we could help you resolve all your issues and ensure a smooth experience with our service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued success.
This is by far the worst app, I cant get anyone to return my calls or emails. my sales arent going to my shop i have reached out several times and no help but rest assure when i downloaded the app they called and was more than happy to help but issues arise and all of a sudden nothing
We're sorry to hear about your frustrating experience, and we're truly sorry for the difficulties you've experienced. Your feedback is valuable to us, and we want to ensure that your concerns are addressed. We appreciate your patience and will do our best to improve your experience with our app. Thank you for bringing this to our attention. We understand the importance of reliable support and efficient service, and we will find out why you were unable to receive support and address it promptly for you, and also for future users. Your feedback is essential, and we're committed to improving our service based on your valuable input. Thank you for your patience.
Very quick and easy to use. Super understandable and customer care is always available the many times I've needed assistance.
Thank you for your kind words and positive feedback regarding your experience with SKU IQ. We're thrilled to hear that you found our platform quick and easy to use, with a clear and understandable interface.
It's fantastic to know that you've found our customer care team readily available and helpful whenever you've needed assistance. Providing excellent customer support is a top priority for us, and we're here to ensure your experience with SKU IQ is as smooth and successful as possible.
If you ever have more questions or need assistance in the future, please know that we're always here to assist you. Your satisfaction is important to us, and we appreciate your continued trust in SKU IQ.
So far, the product does what it needs you to do for connecting your systems together. Support is available when you need them which is great as well. Waiting on a few feature enhancements to arrive to really make this app stand out but overall, it's a lifesaver of a tool in our business.
Thank you for your feedback! We're thrilled to hear that SKU IQ has been a valuable tool for your business. We appreciate your patience as we work on feature enhancements to make it even better. Our support team is here whenever you need assistance.
Completely broken. I purchased this app for syncing inventory between TikTok and Shopify but sales on TikTok don't update the inventory in Shopify causing overselling. Our inventory is all out of sync now and we can no longer use TikTok Shop until they fix the issue. I've been told it was "escalated to devs" but it's been like this for weeks now. Crazy that such a crucial feature can be broken for so long. Losing revenue daily and their support team doesn't seem worried about it.
Edit: I've now been informed by their support team it will likely take months to fix the issue (the issue being inventory not syncing, the whole purpose of the app). I recommend considering other options before wasting your time.
We're truly sorry to hear about the issues you've been experiencing with SKU IQ. This situation is certainly frustrating, and we understand the impact it has on your business. We apologize for any inconvenience you've faced and the delay in resolving the issue. Our team is actively working on a solution and is dedicated to getting this crucial feature back on track. We value your business and appreciate your patience during this time. If there's anything else we can do to assist you in the meantime, please feel free to let us know.
Same day install and SKU IQ syncs with Shopify POS that makes DTC fulfilment on TikTok a breeze. We went viral last week and had hundreds of units sold through SKU IQ without an issue!
That's fantastic to hear! It's great that SKU IQ's quick installation and synchronization with Shopify POS have made direct-to-consumer fulfillment on TikTok so easy for you. Congratulations on going viral and processing hundreds of units smoothly through SKU IQ. We're here to support your continued success, so if you ever need assistance or have questions, don't hesitate to reach out. Thanks for sharing your positive experience!
The customer service is amazing for all of these services. They are all so helpful and make linking/connecting different platforms so easy, I highly recommend using this and installing!
Thank you for your glowing review! We are thrilled to hear that you had an amazing experience with our customer service team and found them to be helpful in linking and connecting different platforms. Providing excellent customer service is a top priority for us, and we're delighted to know that our team could make the process easy and enjoyable for you.
Your recommendation means a lot to us, and we're grateful that you're encouraging others to use and install our services. It's feedback like yours that motivates us to continually improve and deliver the best possible experience for our users.