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They missed my appointment and then had the nerve to say, "we were waiting for you, you werent there."
We want address your recent appointment experience with SKU IQ and apologize for any inconvenience it may have caused you. Your feedback is important to us, and I'd like to clarify the situation.
During our scheduled meeting, we were fully prepared and waiting for you as per the agreed-upon time. Our team values punctuality, and we understand the importance of respecting your time. After waiting for 10 minutes past the scheduled start time, we sent a reschedule email, assuming there might have been a misunderstanding or a delay on your end.
We genuinely apologize if our message came across as insensitive or inconsiderate. It was not our intention to imply that you weren't there; rather, we wanted to ensure that we were doing everything possible to accommodate your schedule and avoid any further delay or inconvenience. There could've been a mix up with time zones or some other extenuating factor that resulted in a missed connection.
Feel free to respond to the email in your inbox with a phone number and best time to call (with time zone) and we will be happy to reach out at your convenience to avoid any further inconvenience.
At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.
We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused.
Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.
The sync not working, app update instructions are vague and skuIQ support is slow to respond. But they are happy to increase my billing tier and charge me regularly.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with the sync functionality and the app update instructions. Your feedback is valuable to us, and we want to address your issues promptly to improve your overall experience.
We're sorry to hear that you've found our support response time to be slow. We understand the importance of timely assistance, and we're actively working to improve our support processes to provide quicker and more efficient responses.
Regarding the billing tier increase, we want to assure you that our intention is not to charge you unnecessarily. We value our customers and aim to provide transparent pricing based on the features and services you require. We'd be more than happy to review your billing details and make sure you are on the most appropriate plan for your needs.
I'm very excited to be set up with this app. I have so many products and it would have taken me days upon days to get all products uploaded to TikTok. This process was so easy, and the help with the setup was amazing (and free!). I will definitely be upgrading my plan so I can add more to my shop.
We're thrilled to hear about your excitement and positive experience with SKU IQ! Making the process of uploading products to TikTok easier and more efficient is exactly what we aim for. We're glad that you found the setup assistance helpful, and we appreciate your enthusiasm. If you decide to upgrade your plan to add more products to your shop, we're here to support you every step of the way. Should you have any questions or need further assistance, please feel free to reach out. Thank you for choosing SKU IQ!
Jorge was a tremendous help in connecting SKU IG to my TikTok shop and Shopify, as well as configuring my shipping settings. His professionalism, patience, and assistance were invaluable throughout the entire process. I couldn't have achieved it without his expertise. Thanks for your outstanding support!
We're thrilled to hear that Jorge provided you with tremendous help in connecting SKU IQ to your TikTok shop and Shopify, as well as configuring your shipping settings. His professionalism and patience are qualities we value in our support team, and we're delighted he could assist you effectively. If you ever need further assistance in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing SKU IQ!
I'm using this app to sync inventory from Lightspeed POS. The support team was responsive and helpful during setup. Saves us lots of time!
Thank you so much for taking the time to leave a review of your experience with SKU IQ thus far. We are pleased to hear that you've worked with our amazing support team and gotten your account configured to your liking!
This app was exactly what I needed to help sync and manage my inventory through my POS . The customer service is beyond excellent and the price point is great! Thank you to the SKU IQ team for all their help!
Thank you for your feedback! We're glad you're happy with SKU IQ.
Excellent customer service! Super easy!
I was looking for something that would help me link my POS to my e-commerce and this has really been a life saver! I had my initial meeting and they were so helpful. They also called to follow up upon renewal of my subscription. We are very pleased!
Awesome, it's great to hear that our team has been quick to reach out and assist as needed during your onboarding and renewal. We are so happy that you are getting value from SKU IQ! Thanks for taking time to leave a review here, it means the world to us :)
As a small business, with no employees, I barely have time to do the basics of running our shop and website. When we decided to switch POS systems, I was dreading the amount of work it was going to take to transfer all my inventory into the new POS. I had everything updated on Shopify, so I searched for a solution that would integrate and found SkuIQ. My inventory was transferred in minutes! All I had to do was run the link report and confirm a few discrepancies, and voila! Now, all my inventory amounts are tracked between my Clover POS and Shopify store, saving me even more time not having to update inventory whenever I sell a product. I highly recommend SkuIQ.
Excellent! We love to help small businesses save time and are so happy that you found us! Thank you for taking time to leave a review and we look forward to continuing to serve your business :)
This app is excellent and has been instrumental in resolving numerous issues for me. The technician is not only accommodating but also patient. The expense of acquiring it is definitely justified
We are so happy to hear that you are enjoying SKU IQ! Thank you for taking the time to leave a review :)