Recensioner (166)
Förfina
-
Efter omdömen
Scam app. Never worked, spent 4 days on support with them and they never fixed anything. My inventory quantities never updated and when I tried to cancel they told me they couldn't help me with that.
We are terribly sorry to hear that we have failed you and thank you for taking the time out of your day to share your experience with us. Your feedback is extremely valuable and we take it seriously. We have researched your case and found that payments were being handled directly via Shopify's app market which is why we could not assist with your cancellation. We will try to make these differences clearer in the future to avoid confusion and frustration for our customers. Regarding the product issues you experienced, we have reached out and would love to hear more details so that we can work to make it right, or at least prevent this from happening in the future. Thank you again for your feedback and we do apologize for such a bad experience.
Update: We tried to reach out to you several times but haven't heard back from you. Please let us know if we can help to resolve this issue.
Too many issues and not much help. Syncing not working, takes forever to get an email back, only advice given is I have to create a different account because syncing wasn't working.
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the issues you encountered and the lack of timely assistance you received. This is certainly not the level of service we strive to provide to our valued customers, and we appreciate you bringing this matter to our attention.
Please be assured that we take your feedback seriously, and we are committed to addressing the problems you've mentioned. Our team is already aware of your situation, and we will be reaching out to you promptly to discuss the specifics and work towards finding a resolution that makes things right!
Once again, we apologize for the inconvenience you have faced and the lack of satisfactory assistance. We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary adjustments to ensure a more positive experience moving forward.
I installed this a while back when Tik Tok Shop was new. I've sent over 10 emails to get support because this app messed up my Tik Tok shop and I am no longer able to edit nor add new products. I am writing this review and hope they will see this to reach out. I am beyond frustrated that they don't respond to any support emails. If you don't your shop to be messed up I would not install this app.
We appreciate you taking the time to share your experience with SKU IQ, and we genuinely value your feedback. It's essential for us to address your concerns and clarify the situation.
First and foremost, we want to acknowledge the difficulties you've encountered with your TikTok Shop, and we understand your frustration. We've thoroughly investigated your case, and it appears that the challenges you're facing may not be directly related to SKU IQ. During a recent interaction with our team, we noticed that you have a pre-existing connector app installed, which is likely the first-party TikTok/Shopify integration. This integration could be the root cause of your issues, particularly the inability to edit or add new products.
To assist you in resolving these problems, we would like to work closely with you to remove or uninstall the first-party TikTok/Shopify app, which may be causing conflicts in managing your shop. Our team had a call with you on Friday, but upon reviewing the call it sounds like our agent did not recognize the issue to be the first-party app. We tried to call again this morning and received no response, so we will be following up via email with a meeting invite in order to continue to assist.
Our primary aim is to ensure that your experience with SKU IQ is smooth and productive. Even if the issues are not directly linked to our application, we are dedicated to assisting you in regaining control of your TikTok Shop and addressing any challenges you've faced.
Your feedback is invaluable, and we are committed to providing top-notch support. Please watch for an email from us outlining the next steps and guiding you through the process of resolving your issues.
Thank you for sharing your concerns, and we look forward to working with you to overcome the difficulties you've encountered.
They missed my appointment and then had the nerve to say, "we were waiting for you, you werent there."
We want address your recent appointment experience with SKU IQ and apologize for any inconvenience it may have caused you. Your feedback is important to us, and I'd like to clarify the situation.
During our scheduled meeting, we were fully prepared and waiting for you as per the agreed-upon time. Our team values punctuality, and we understand the importance of respecting your time. After waiting for 10 minutes past the scheduled start time, we sent a reschedule email, assuming there might have been a misunderstanding or a delay on your end.
We genuinely apologize if our message came across as insensitive or inconsiderate. It was not our intention to imply that you weren't there; rather, we wanted to ensure that we were doing everything possible to accommodate your schedule and avoid any further delay or inconvenience. There could've been a mix up with time zones or some other extenuating factor that resulted in a missed connection.
Feel free to respond to the email in your inbox with a phone number and best time to call (with time zone) and we will be happy to reach out at your convenience to avoid any further inconvenience.
The sync not working, app update instructions are vague and skuIQ support is slow to respond. But they are happy to increase my billing tier and charge me regularly.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with the sync functionality and the app update instructions. Your feedback is valuable to us, and we want to address your issues promptly to improve your overall experience.
We're sorry to hear that you've found our support response time to be slow. We understand the importance of timely assistance, and we're actively working to improve our support processes to provide quicker and more efficient responses.
Regarding the billing tier increase, we want to assure you that our intention is not to charge you unnecessarily. We value our customers and aim to provide transparent pricing based on the features and services you require. We'd be more than happy to review your billing details and make sure you are on the most appropriate plan for your needs.
At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.
We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused.
Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.
We wish we understood why the poor review was left! Please reach out to us at support@skuiq.com and let us know how we can work to make things right and exceed your service expectations!