SKU IQ for TikTok Shop or POS

We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ.

After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved.

That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly.

Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at support@skuiq.com so we can work together to get your inventory syncing accurately.

Thank you for sharing your experience. We hope to regain your trust.

UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.

We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support.

Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow.

We also issued a full refund and extended a free year of service to make up for the inconvenience.

We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements.

We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.

We're really sorry to hear about your frustrating experience and want to help resolve this as quickly as possible.

However, after a thorough search, we were unable to locate your account in our system. It's possible there may be a mix-up with another app, as SKU IQ provides direct integrations between POS and eCommerce platforms, and we’re careful to ensure users have full control over their subscriptions and cancellations.

To assist you right away, please reach out to us at support@skuiq.com with the email associated with your SKU IQ account or any relevant information. We take feedback seriously and are committed to ensuring a smooth experience for every user — even in cases where there may be confusion or mistaken identity.

Thank you,
The SKU IQ Team

UPDATE: We were able to locate your records and see that we sent instructions to uninstall the Shopify app which is where the billing happens in November of 2024. This email was opened the same day. In order to halt billing for services paid for by Shopify marketplace billing, the Shopify app must be uninstalled. It seems this didn't happen until recently and that is the reason for the continued billing. We're sorry for the inconvenience but can confirm that the billing should not continue.

Thank you so much for your kind words and for sharing your positive experience, even after moving on from SKU IQ. We're incredibly grateful for the opportunity we had to support your business and are thrilled to hear that our team made a lasting impression.

Customer satisfaction truly is at the heart of what we do, and it means a lot to know that came through in your interactions with us. If your needs ever change, we’d be more than happy to welcome you back!

Wishing you continued success in all you do.

We're truly sorry to hear about your recent experience and understand how frustrating it must be—especially during peak season when your business needs to run at full speed. Please know that we take your concerns seriously and are actively working to resolve the issues you've raised.

We’ve been trying to connect with you to move things forward, and it looks like we've had a bit of trouble reaching you. If you’re able to respond to our latest outreach, we’re standing by and ready to assist as quickly as possible. Your satisfaction and success are incredibly important to us, and we’re committed to making things right.