SKU IQ for TikTok Shop or POS

We’re sorry to hear that you had such a frustrating experience, and we truly regret that things didn’t go as smoothly as you hoped. Your setup involves a highly custom configuration—using SKU IQ to map Clover inventory to Shopify with alternate color names—which is very different from how the platform is typically used. This introduced some complex syncing behavior that we worked hard to understand and support.

Upon learning about the challenges you were experiencing, multiple members of our team—including our CEO—got directly involved. We scheduled several live support sessions to walk through your configuration in detail, made adjustments on our end to help minimize sync conflicts, and trained your team on the additional manual steps necessary to maintain your unique workflow.

We also issued a full refund and extended a free year of service to make up for the inconvenience.

We believe in transparency, and while we respect your right to share your experience, we do want to clarify that we have done our best to provide a positive support experience. We discussed targeted fixes that aligned with your custom workflow and offered ongoing support to help implement them. This would involve manually adjusting a large portion of your catalog as unfortunately that would be the only way to preserve your unique color and size requirements.

We appreciate your many years as a customer and are continuing to assist and be available as needed. We wish you and your business the very best.

Thank you for choosing SKU IQ! We're glad our flexible product creation options met your needs. We understand that setup can sometimes be a challenge, and we appreciate your patience—our support team is always here to help. If there's anything else we can do to make your experience even better, don’t hesitate to reach out. Welcome aboard!

We're truly sorry to hear about your recent experience and understand how frustrating it must be—especially during peak season when your business needs to run at full speed. Please know that we take your concerns seriously and are actively working to resolve the issues you've raised.

We’ve been trying to connect with you to move things forward, and it looks like we've had a bit of trouble reaching you. If you’re able to respond to our latest outreach, we’re standing by and ready to assist as quickly as possible. Your satisfaction and success are incredibly important to us, and we’re committed to making things right.

Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that SKU IQ has been such an essential part of your business, especially during your transition from Shopify to TikTok Shop. Our team is dedicated to making the process as seamless as possible, and we’re glad we could deliver. Savia’s recommendation means the world to us—thank you for trusting SKU IQ! If you ever need assistance, we’re just a message away.

Thank you for your kind words! We're thrilled to hear that SKU IQ is your go-to solution for integrating Clover POS with Shopify. Our team is always working on improvements to ensure a reliable sync, and we appreciate your recognition of our customer support. If you ever need assistance or have suggestions, we're here to help. Thanks again for your recommendation!