SKU IQ for TikTok Shop or POS

Name: SKU IQ for TikTok Shop or POS
Brand: o2oCommerce Inc.
Rating: 4.2 (145 reviews)

Free plan available

Rating (4.2)

Reviews

145

Developer

o2oCommerce Inc.

Sync your POS or TikTok Shop with Shopify

Highlights

Popular with businesses like yours

Based in United States

About this app

Launched

August 9, 2021

Languages

English

SKU IQ helps sync inventory to your TikTok Shop or point-of-sale and eliminates double-data entry.

SKU IQ makes it easy to sync your inventory, orders and product catalog between your store and your TikTok Shop or point-of-sale. View sales performance, recent orders and sync events from a single dashboard. Avoid double-data entry and never sell out-of-stock items again. Additionally, SKU IQ lets you fulfill your TikTok Shop orders right from Shopify. And should you ever need it, our US-based support team of sync specialists are available to answer your questions.

Real-time product, order and inventory syncing to your TikTok Shop or POS.
Create once and sync what you want. Eliminate double-data entry.
View and fulfill your TikTok Shop orders right in Shopify.
Discover top customers and products and make informed business decisions.
Hassle-free US-based support, plus onboarding consultation.

Pricing

Add-On

Free

For merchants who already have SKU IQ installed on their Clover, Square, Lightspeed or Vend point-of-sale.

Basic

$45/month

For small businesses with up to 400 orders/month, 1 location and only need to manage quantities.

Plus

$89/month

For medium-sized businesses with up to 1,200 orders/month and up to 2 locations.

Growth

$159/month

For growing businesses with up to 2,500 orders/month and up to 5 locations.

Add-On

Free

For merchants who already have SKU IQ installed on their Clover, Square, Lightspeed or Vend point-of-sale.

Basic

$45/month

For small businesses with up to 400 orders/month, 1 location and only need to manage quantities.

Plus

$89/month

For medium-sized businesses with up to 1,200 orders/month and up to 2 locations.

Growth

$159/month

For growing businesses with up to 2,500 orders/month and up to 5 locations.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

145 reviews

Overall rating

4.2

Counts per rating level

76% of ratings are 5 stars
110
7% of ratings are 4 stars
10
2% of ratings are 3 stars
3
2% of ratings are 2 stars
3
13% of ratings are 1 stars
19

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its ability to sync inventory across platforms, particularly beneficial for those using TikTok Shop. The customer service is often commended for its efficiency. Merchants report increased sales and better order management due to the app's features. The user-friendly interface, easy setup, and real-time updates are also valued. Merchants also appreciate the ability to bulk add products to TikTok Shop and its robust inventory management capabilities.

April 9, 2024

Didn't seem to work so well with Lightspeed and was expensive

Hunter Rose

Australia

About 1 year using the app

o2oCommerce Inc. replied April 10, 2024

We appreciate your feedback and apologize for any inconvenience you experienced with SKU IQ. We're sorry to hear that our integration with Lightspeed didn't meet your expectations. We're constantly working to improve our app and enhance compatibility with various platforms, and your feedback will be taken into account as we strive to make our services better. Our support team will be reaching out to see if we can assist you promptly!

Regarding pricing, we understand that cost is an important factor for our users. We aim to provide value for the investment made in our app through features, support, and continual updates. If you have any further concerns or suggestions, please don't hesitate to reach out to our team. We're here to assist you and address any issues you may encounter. Thank you for bringing this to our attention.

March 15, 2024

I had issues connecting my Shopify store to TikTok Shop. Thankfully SKUIQ came to the rescue and helped circumvent the TikTok native app issues. The team worked closely with me to solve initial set up problems and after that, SKUs went live and updates flowed through instantaneously from Shopify through SKUIQ, ultimately to Tik Tok Shop.

Natemia

United States

17 days using the app

o2oCommerce Inc. replied April 10, 2024

Thank you so much for taking the time to share your experience with SKU IQ! We're delighted to hear that we could assist you in overcoming the challenges you faced with connecting your Shopify store to TikTok Shop.

Ensuring seamless integration and resolving setup issues promptly are among our top priorities, and we're thrilled that our team was able to work closely with you to achieve this. It's fantastic to know that once everything was set up, the process of syncing SKUs and updates between Shopify, SKU IQ, and TikTok Shop went smoothly for you.

Your satisfaction is our ultimate reward, and we're grateful for the opportunity to support your e-commerce endeavors. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

January 19, 2024

I really want to be able to love this app, I like the interface and the reports.

But I have to give one star because the connection between POS and E-Commerce is way too buggy and unreliable, to the point of being fraudulent. I invested in this product to sync my inventories between Square and Shopify. It works well with the Shopify side, but the Square side is highly defective. Instead of overwriting inventory, 75% of the time it either adds to the current quantity (therefore inflating the inventory) or just does not transmit any info at all. This would then overwrite my Shopify inventory with the wrong information. I've been spending 1-2 hours a week fixing the mistakes SKUIQ was causing.

I spent almost a month trying to get assistance from SKUIQ but they only have a live chat that can fix small issues and if you want to escalate to a ticket expect a week for a response minimum. They cannot solve the issue but refuse to refund me for the annual subscription paid despite the fact the product does not do the service advertised.

Stop claiming to work with Square POS. Your software does not interface properly with its API.

Atomic Flare

Canada

About 2 months using the app

o2oCommerce Inc. replied January 22, 2024

Thank you for sharing your concerns, and we sincerely apologize for the challenges you've faced. We understand the importance of a reliable connection between Square and Shopify, and we're actively working on improving our Square integration.

Currently, our Square integration is undergoing a comprehensive update that is set to be released in the middle of this year. It's important to note that the quantity syncing issues you mentioned are experienced by a relatively small percentage of our user base, particularly those with a high number of items (less than 10%).

The syncing rate mismatch between platforms occasionally leads to overrides and quantity discrepancies when there are many updates queuing simultaneously. We truly value your feedback and are committed to resolving these issues. We appreciate your patience during this update process. Your satisfaction is our priority, and we're dedicated to making the necessary improvements.

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