SKUPREME

Great team — super transparent! Ely and the team are honest, informative, and proactive. They help brainstorm successful launches into new marketplaces and walk us through each step, ensuring that not even a single task is left unresolved.

SKUPREME is filled with bugs and is likely defrauding you. STAY AWAY! You do not want software that you have to babysit daily for mistakes and fraudulent charges.

UPDATE: SKUPREME has attempted to get me to take down this review, or they will not send the reimbursement money that they stole from me by overcharging up to 5x for shipping labels. They legitimately sent a message saying this must be taken down before my refund will be sent, and have now stopped responding altogether. Their bad reviews likely would be significantly higher if they were not illegally withholding funds to prevent bad reviews.

The 3PL I use is contracted with SKUPREME, unfortunately. I have never seen so many software issues and overcharges in my life. First, whenever a bug does arise, customer service claims the “backend team” fixed it, but they never do. Whenever I would cancel fulfillment on SKUPREME for an item that I would ship myself, they were REFUNDING CUSTOMER ORDERS without my permission. This software should not have any ability or access to payments, and yet it somehow did. It seems like it was coded this way intentionally to refrain from cancelling any orders on their platform. I mentioned this dozens of times, and was always told it was fixed, and it continued to happen.

If you currently use this software, CHECK YOUR CHARGES. They scammed me out of thousands of dollars! They intentionally inflate the shipping volume on items to make labels cost 3-5x what they should. I noticed this from the start, and somehow it kept happening and jumped from item to item. Once again, they said it was fixed, and it continued to happen. Most recently, I noticed this on specific SKUs. Labels that on average should have been about $30 were all inflated to charge me about $80. It took me less than 10 minutes to go through the first few pages and find 15 orders with this issue. We ended up finding dozens more after going through them ourselves. Their customer service team took over two weeks to get back to me and claimed only six orders were overcharged. I sent my list, and they immediately played dumb and acted like they missed the rest. It’s clear fraud and unethical business.

Since this is the software selected by my 3PL, they had pre-negotiated rates with SKUPREME for users of their warehouse. I did not choose the rate or pricing plan, and that is all Chris and everyone else at SKUPREME mention whenever any issue arises. The plan was advertised to function, but it did anything but. Chris specifically told me, “You’re on the lowest tier plan, but you’re expecting top-tier service”. The only request was for basic help with dozens of bugs, overcharges, customer refunds, etc.

I finally cancelled the subscription and removed my payment information from their portal to avoid any additional fraud. They confirmed it was cancelled, and I still received notifications that they were attempting to bill me for this same cancelled subscription. I could list endless issues and fraud for hours. Not to mention SKUPREME charges by the order to massively inflate prices. There are hundreds of high-quality and significantly cheaper supply chain management software companies out there. Do not risk your business with this company!

Skupreme does a great job at processing our orders. We are using it as an OMS and its working well. The best part about working with them is the support. They respond immediately and are invested in making it work.