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I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!
Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.
All the best,
Customer Success Team
The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.
Have a lovely day and all the best with your business,
Customer Success Team
Very easy to use and integrate app. I love it! And the customer service is very helpful. Thank you, Alessandro, you are doing an amazing job!
Thank you so much for your great review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service! Cheers 🎉
App is great and easy to use.
It uplaods the files with ease, and is hands down the best digital download app within shopify.
Dashboard is nice and you can input your brands colors and logo along with text.
It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though.
Keep up the good works guys!
Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.
Our support team is always here and ready to assist you 24/7 😊
Have a lovely day,
Customer Success Team
Very easy app to learn and use. Super friendly and professional support staff. Love working with this company!
Thank you for your feedback!
We're so happy to hear that you had a great experience with our Sky Pilot App and our support staff, and we all added you to our Spotify playlists!
All the best,
Customer Success team
Thank you! Great Customer Service!
Thank you so much for your 5-star rating and for taking the time to share your positive experience with Sky Pilot! We are thrilled to know that you found our customer service to be of high caliber.
All the best,
Customer Success Team
I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.
Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales.
Don't hesitate to reach out if we can be of help in anyway.
Have a nice day,
Customer Success Team
Excellent customer support!
I thought I had too much intricacies on my site with what I needed to do, but support got me all squared away on day one!
Simply amazed that I am up and running so quickly. A++ would Sky Pilot again.
Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.
Literally the BEST app in the Shopify store -- I don't say that lightly. I've used a lot of apps here but this one is the most user-friendly and well-thought app I've had the experience of using in Shopify. Your customers can see their downloads in their account and it's all so clean and user-friendly. No need to zip files anymore -- they can just download from different folders! AND the ability to add Vimeo videos -- you could use this app for Courses or just add a how-to video for installing/using your digital goods. Over the moon happy with this app and hope the team makes more just like it for other features Shopify doesn't have solutions for! OH and support is so quick and helpful -- (btw You can import previous orders too with their help!)