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Support is TOP notch! I was really struggling with some of the customization for my customer accounts library and thought I'd give the chat a try.
I initially spoke with Đanin who helped me some and then asked for some specifics regarding which customizations I'd like to have and that they'd get back to me. Not long after, Alessandro checked in with me and he was able to fix every single element of my customization requests - being sure to send screenshots to confirm how it should appear.
I am so incredibly grateful I was able to connect with Allesandro and the team and for the lightning quick support!
Hello,
It's absolutely heartening to read such a positive review from you. We're thrilled that you found our support to be top-notch. Our team, including Đanin and Alessandro, always strives to deliver swift and accurate assistance, and we greatly appreciate your acknowledgment of their dedicated efforts.
It makes us incredibly happy to know that you have been able to customize your customer accounts library to your satisfaction and that you found our prompt assistance valuable. We truly value your gratitude and are always here to support your future needs.
Your encouraging words will certainly motivate our team to continue providing excellent service. We can't express enough how much we appreciate your 5-star rating!
Thanks again for taking the time to share your experience. Your feedback plays a crucial role in helping us continue to improve our app and services.
Best Wishes,
The Shop Circle Team
The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.
Have a lovely day and all the best with your business,
Customer Success Team
Very easy to use and integrate app. I love it! And the customer service is very helpful. Thank you, Alessandro, you are doing an amazing job!
Thank you so much for your great review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service! Cheers 🎉
Great customer support! Thanks Alessandro
Hi there!
We're thrilled to hear about your positive experience with our customer support, especially with Alessandro. Your words truly highlight our team's dedication to assisting our valued customers like you.
We can't appreciate enough your generous 5-star rating. Please remember, our support team is always here to help if you need anything else.
Thanks once again for your great feedback! Your satisfaction is our top priority.
Best regards,
The Shop Circle Team
App is great and easy to use.
It uplaods the files with ease, and is hands down the best digital download app within shopify.
Dashboard is nice and you can input your brands colors and logo along with text.
It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though.
Keep up the good works guys!
Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.
Our support team is always here and ready to assist you 24/7 😊
Have a lovely day,
Customer Success Team
Very easy app to learn and use. Super friendly and professional support staff. Love working with this company!
Thank you for your feedback!
We're so happy to hear that you had a great experience with our Sky Pilot App and our support staff, and we all added you to our Spotify playlists!
All the best,
Customer Success team
Thank you! Great Customer Service!
Thank you so much for your 5-star rating and for taking the time to share your positive experience with Sky Pilot! We are thrilled to know that you found our customer service to be of high caliber.
All the best,
Customer Success Team
I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.
Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales.
Don't hesitate to reach out if we can be of help in anyway.
Have a nice day,
Customer Success Team
Excellent customer support!
I thought I had too much intricacies on my site with what I needed to do, but support got me all squared away on day one!
Simply amazed that I am up and running so quickly. A++ would Sky Pilot again.
As a new Sky Pilot - Digital Downloads user, I am amazed at the features of this top-notch software. It did exactly what I wanted. After testing out 4 other digital download software programs written for Shopify, which failed miserably, this software blows them all out of the water.
The chat support is 24/7 by techs who know how to solve my problems. I needed to deliver 112 videos, audio, and PDF files in 3 separate folders. That way my customers could download the files they want on their phone, tablet, and computer, depending on whether they use a phone data plan or Wi-Fi.
When you deliver lots of different files in vast quantities, folders are the answer to my dream software. I wanted to give the developers and techs a big thanks for their hard work.
Try this software first if you sell and deliver digital products in your Shopify store. You won't be disappointed.
We're absolutely thrilled to hear about your positive experience with Sky Pilot! It’s fantastic to know that our app has been able to meet your needs so well and has proven its value over other solutions you've tried!
We also deeply appreciate your shout-out to our support team who are indeed available around the clock to assist our users with whatever they might need. We will definitely pass along your thanks to them!
Your feedback continues to inspire us to be the best digital downloads solutions provider we can!
Thank you again, and if there is anything else that we can do for you, please let us know!