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I’ve been using this app for five years and it has worked flawlessly. The two times I had a problem it turned out that it was something on my end that I had done wrong. The support is excellent and so quick. One time I contacted them around midnight, expecting to get a response the next morning. They responded immediately! I am very happy with how easy and effortless this app makes selling digital items. Highly recommended.
Thank you for being a loyal partner for the last five years! What a ride!
We strive to provide our users with a high quality experience and your feedback helps us to continue to improve. We appreciate your input and hope that you will keep using our app.
All the best,
Customer Success Team
I like the app. It gives the option to download the product or have the physical bookmarks. It's simple to manage.
Thank you for your wonderful 5-star review! We're thrilled to hear that you're enjoying the dual feature of Sky Pilot that allows for both digital downloads and physical bookmarks. Our aim is to keep our app simple and user-friendly so it's great to know we've hit the mark for you.
Your feedback truly helps us to deliver the best experience possible. Keep enjoying our app and don't hesitate to share more about your user experience - we're always eager to hear more.
Best wishes,
The Shop Circle Team
Easy to use app, but the support is outstanding making any of your headaches to disappear in moments. Best ever experience between all apps on Shopify App market support level. Bravo!
Hi there,
We're so pleased to hear that you found Sky Pilot - Digital Downloads easy to use and our support outstanding. It's really uplifting for us to receive recognition for our hard work. Thank you very much for your kind words and your fantastic 5-star rating!
Your feedback truly fuels our dedication to providing the absolute best service possible. Our entire team always strives to eliminate any headaches and make everything as seamless as possible for you.
Please do not hesitate to reach out whenever you need us. We're always just a click away.
Thank you once again for your amazing feedback and for being a valued part of the Shop Circle community.
Kind regards,
The Shop Circle Team
Where do I start? I am new to Shopify and new to Sky Pilot. They could not have been more kind and patient in helping me navigate an issue. Not only that, but Allessandro (manager) noticed that we are a non-profit organization and provided us with a discount to our plan (actually with additional features)! Who does that? Sky Pilot. EXCELLENT CUSTOMER SERVICE!
Thank you for your review!
We are always working to improve our app and the user experience for our customers, and helping a NPO makes us all very happy!
Thank you again for taking the time to review our app.
All the best,
Customer Success team
Excellent customer service and support.
Thank you for your glowing review! We're overjoyed to hear that our customer service and support met your expectations. Your experience is really important to us and we always aim to provide top-notch assistance. Knowing that we've succeeded is the best motivator! Should you need any further support, please don't hesitate to reach out. Your feedback helps us keep delivering the best service possible. Thanks again!
Best wishes,
The Shop Circle Team
Fast and friendly
Hi there,
We're thrilled to hear about your positive experience with Sky Pilot - Digital Downloads. 'Fast and friendly' is what we always aim for, and it feels great to know we hit the mark with you.
We can't thank you enough for this 5-star rating! Your support and voice are crucial to us and we're committed to making Sky Pilot - Digital Downloads even more efficient and user-friendly for you in future.
Your feedback is the driving force that helps us continually improve and serve you better. We value your perspective and look forward to keeping up to our promise of fast and friendly service.
Best Regards,
Shop Circle Team
I have happily used this service for several years. I appreciate that when I have any questions, I get help! I don't know how I could possibly manage my business without it. Thank you!
Thank you so much for your wonderful review!
We are delighted to hear that you have been making the most of our Sky Pilot App for SEVEN years (WOW) and that you feel our customer service is satisfactory. We want to show you our appreciation for your loyalty and it's great to hear that our app has made such a positive impact on the management of your business. We will continue working hard to provide a quality service to you. Thanks again!
All the best,
Customer Success team
I have been with them for over 2 years. I was hesitant at first becuase of the importance of our designs needing to be delivered. I can honestly say that I have had no problems in that time. Just recently this company was purchased by a new owner around October of last year. I have to say the customer service was a great experience today.
Thank you for taking the time to review our app.
We are glad to hear that you find it to be an enjoyable experience and appreciate your feedback. If there is anything else we can do to make the experience even better for you, please let us know
All the best,
Customer Success Team
Finalmente dopo tanto tempo e prove con altre APP abbiamo trovato Sky Pilot. Super soddisfatti con l'esperienza per poter vendere i nostri corsi online. L'assistenza clienti è la migliore cha abbiamo mai visto su Shopify.
Ciao! Siamo lieti di sapere che Sky Pilot sta rispondendo alle vostre esigenze per la vendita dei corsi online. È fantastico che l'assistenza clienti abbia soddisfatto le vostre aspettative – lavoriamo duramente per offrire il miglior servizio possibile.
La tua esperienza positiva ci motiva a continuare a lavorare per soddisfare e superare le aspettative dei nostri clienti. È sempre un piacere ascoltare le esperienze positive come la tua.
Grazie mille per la tua recensione a cinque stelle e non esitare a farci sapere se hai bisogno di ulteriore supporto.
Cordiali saluti,
Il team di Shop Circle.
If I could give 10 stars, I would!
I've used quite a few Shopify apps to enhance my online store, but none have come close to the level of service and customization that this app offers. From the moment I installed it, I knew I was in for something special.
The installation process was a breeze, and the user interface is incredibly intuitive. I was able to set up my digital products in no time, making them seamlessly available on my online store. They even have 24/7 support chat which is amazing!
What truly sets this app apart is the exceptional customer support. They're not just responsive; they're proactive. I had a couple of unique challenges related to my digital products, and not only did the team respond to my queries within minutes, but they also took it upon themselves to code new features specifically to meet my needs!
Highly recommend!
Thank you so much for your glowing review! We're over the moon (and stars) with your feedback!
As for your unique challenges, we consider them the spicy salsa to our coding nachos. We relish these opportunities to grow and adapt our app to meet our users' needs. So thank you for spicing up our workday!
Thanks again for making our day with your 10-star enthusiasm!
All the best,
Customer Success Team