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Thank you for taking the time to review Sky Pilot!
If you need anything, do not hesitate to reach out!
All the best,
Customer Success Team
Hey there!
Thank you for sharing your experience with our app! We're thrilled to hear you're enjoying it and finding it useful for connecting with your customers. Your support means a lot to us!
We noticed you left us a 4-star review. While we're pleased with your feedback, we want to ensure your experience is exceptional. If there's anything we can do to improve, or if you want to highlight any challenges you've faced, please let us know. We're here to help!
Your insights are invaluable as we strive to enhance our app!
Thank you!
The customer service is impeccable. Keenan has been such as tremendous help. It is very fast to get things sorted.
You guys are the best!
Excelente app, fácil de usar. La atención de soporte es muy buena y rápida.
I have not yet had experience with this app - I just downloaded it, so I can not speak to that just yet, but the customer service upon my downloading it was quick and helpful when I had questions.
Everything works as expected.
Excellent support as always, thanks so much for your patience!!!!
très bon service rapide et efficace,
Great service
Wow, Dino was amazing. Never had such great customer service before, literally in chat messaging back and forth and Dino was able to help with every request. I'm blown away. Thank you.
Great App , Need Preview Features Also
A great way to store and sell digital products. Customer service was really helpful - thank you.
Adis was quick to respond to my concerns and helped me figure out my problem. Very responsive and helpful!
Hey,
Thank you for the lovely feedback!
We're so glad Adis was able to assist you quickly and effectively; we'll be sure to pass along your kind words to him—he’ll really appreciate it!
If you ever need anything else, we're always here to help, just reach out!
Best,
The Shop Circle Team
Working well till now + i had the needed support when i asked for it!
Hey there,
We're glad to hear everything’s working well so far, and that you got the support you needed when you reached out!
Don’t hesitate to contact us again if anything comes up!
Best,
The Shop Circle Team
I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating because they give these hard to understand instructions and I have to reach out to them again and ask for easy to understand answers. Then some of the answers aren't correct and I'm sent on a wild goose chase to get the answers I need. When chatting with the reps it takes them so long to respond back with an answer to my question, 3 to 4 minutes. I asked one rep why it takes them so long..he said they are helping several people at once. I was on a chat for over
2 hours and my question still wasn't answered.
I am a patient and considerate person however
as a business owner dealing with Sky Pilot and Shopify, I've lost money and I'm sure clients as well. I'm not blaming the reps as much as I'm blaming the business..because the representatives are probably overwhelmed and overworked. I have had such bad experiences, and tears of frustration. It's been unbearable and unbelievable.
Hello there,
Thank you for your feedback, and we're really sorry to hear about the frustration you’ve experienced; we understand how challenging it can be when things aren’t going smoothly, and we genuinely want to help resolve the issues you’re facing.
We reached out to you via email two weeks ago to address the concerns raised in your review, but we haven’t received a response yet. In that email, we mentioned that in order for us to fully assist you, we need the collaboration request to be accepted in Shopify. Without it, we’re unable to access your store to resolve the issues directly. Once you accept the request, if you're still willing to do so, we will be able to guide you through any remaining steps and ensure everything is working as it should.
We also understand the frustration with response times, and we apologize for any delays you experienced. Our team sometimes handles multiple chats, which can sometimes cause some wait times, but we are committed to offering thorough and effective support.
We hope we can move forward and get everything resolved for you, so please let us know once the collaboration request has been accepted, and we’ll get things back on track - we're here to help.
Best,
The Shop Circle Team
Everything went great. I was able to get the help i needed. Thank You.
Hey there,
Thank you for sharing your experience!
We're so glad to hear everything went smoothly and that you got the help you needed.
If you ever need anything else, don't hesitate to reach out!
Best,
The Shop Circle Team
Great App for digital products or sending customer eBook as gift, appreciate the support team member.
Hi there,
We're thrilled to hear that you're finding our app useful for your digital products and gifting eBooks; your positive feedback brings us great joy and gives us the motivation to continue providing top-quality service!
Don't hesitate to reach out if you need any further assistance; your feedback is the key that helps us to continue to refine and improve our services!
Best Regards,
The Shop Circle Team
Very good support experience.
Hi there,
We're thrilled to hear about your positive experience with our support team; your positive feedback is immensely appreciated as it helps us understand what we're doing right and motivates our team to keep improving.
Please, don't hesitate to reach out in case you need anything else or have any suggestions!
Best,
The Shop Circle Team
this app is brilliant
Hey there,
We're thrilled to hear that you find our app brilliant - it's wonderful to know that our app meets your needs, and your positive feedback truly made our day!
If there is anything else that we can do for you, please let us know!
Best,
The Shop Circle Team
Very helpful support
Hi there,
We're thrilled to hear that you find our support team very helpful! This is the kind of experience we aim to provide for all our users - your positive review means a lot to us and we always try to be there for any assistance!
If there is anything else that we can do for you, please let us know!
Best,
The Shop Circle Team
It's very easy to manage files within Sky Pilot. I was able to add, replace and remove files for my digital products in minutes.
Hi there,
Thank you for taking the time to leave us such a fantastic review!
We're delighted to hear that you found file management within Sky Pilot to be easy and efficient - your positive words truly motivate us to continually deliver a smooth and user-friendly experience!
If there is anything else that we can do for you, please let us know!
Best wishes,
The Shop Circle Team
Everything good
Hi there,
We're thrilled to hear that everything is going well with Sky Pilot! Your positive feedback means a lot to us; it's great to know we're hitting the mark and meeting our customers' needs!
Should you have any suggestions or need any assistance in the future, please don't hesitate to reach out!
Warm regards,
The Shop Circle Team
Paul was extremely helpful and knowledgeable; gave me invaluable advice and reassurance. Great to know that in this day and age we can actually speak to a real person ! I am going forward with the “growth plan “ safe in the knowledge I have tech support all the way. Thank you Paul !
Hey there,
We're truly grateful for your heartwarming review! It's great to hear that Paul was able to provide you with the assistance you needed. We're glad that the personal touch we strive for has been noticed and appreciated!
Thank you for taking the time to share your experience - your feedback is instrumental to our continuous efforts to deliver excellent service and product improvements.
Best,
The Shop Circle Team
good
Hi there,
We're thrilled to learn that you've had a positive experience with our app!
As we strive to provide our users with top-quality experience, we would love to hear more about your experience - if there's anything more you'd like to share or any suggestions on how we can improve, feel free to connect with our support team!
Best,
The Shop Circle Team
I recently integrated the Sky Pilot app for digital downloads into my Shopify store, and I have to say, it has been an absolute delight! The setup process was incredibly straightforward—within minutes, I was able to configure my digital products with ease. The app’s interface is clean, intuitive, and a breath of fresh air compared to other more cumbersome systems. Everything about this app just works. If you're selling digital products and looking for a hassle-free, user-friendly solution that adds value to both you and your customers, Sky Pilot is the perfect choice. It's a joy to use and a must-have for any Shopify digital store!
Hi there,
Wow, we're thrilled to hear your feedback about Sky Pilot! We always strive to create a seamless experience for our users, so we're delighted to hear that you found the setup process straightforward and the interface clean and intuitive - it's great to know that our app added value to your business and has been a joy to use!
Your feedback is crucial in helping us understand how well we're doing. If you ever need any assistance or have suggestions, feel free to reach out to us. We're here to help!
Best,
The Shop Circle Team
Hey there,
Thank you so much for the 5-star rating; we're thrilled to know you're happy with the app!
If you ever have any questions or need assistance, we're here to help!
Best,
Shop Circle Team
Great support and easy to use interface.
Hi there,
We're over the moon to hear that you find our interface easy to use and our support helpful! It's fantastic to know we're hitting the mark for you!
Your feedback helps us stay on course and continue improving; thanks for taking the time to share your positive experience!
Best,
The Shop Circle Team
Excellent customer service with speedy replies. Great starter plan & simple interface!
Hello,
Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with our app; our team will definitely be happy to read what you wrote!
Your satisfaction is our priority and your review reaffirms the hard work we put into delivering great service. If there is anything else that we can do for you, please let us know!
Thanks once again and happy selling!
Best,
The Shop Circle Team
I've been using Sky Pilot for almost a month now, it's a big upgrade from the default digital downloads from Shopify. The interface is nice and easy to navigate. The support is unmatched, they reply within minutes and always helpful and would do any neccessary adjustments to fit your theme.
I recommend Sky Pilot to anyone who's looking for a smooth experience and great support that's seconds away.
Hello,
Thank you so much for your 5-star review! We are thrilled to hear that you've found Sky Pilot to be a significant upgrade and that you are pleased with its user-friendly interface. It's always great to hear that our users are having a smooth experience with our app!
Stay connected, and please never hesitate to reach out if you need any assistance in the future!
Best regards,
The Shop Circle Team
awesome
Hello!
Thank you so much for rating our app with 5-stars and for your awesome review! We're glad to hear that you're enjoying the app and we appreciate your support!
Please don't hesitate to share any ideas, suggestions, or even criticism you have; we love hearing from our users!
Thanks again!
Best,
The Shop Circle Team
Intuitive and easy to use tool
Hello there,
Thank you for taking the time to share your thoughts on our app!
We're pleased to hear that you find our tool intuitive and easy to use since we work hard to create a seamless and user-friendly experience for all of our customers!
Please don't hesitate to reach out to us if you have any more insights or suggestions to share, and if there is anything else that we can do for you!
All the best!
the customer service is extraordinary, they respond immediately and tell you everything down to the smallest detail, they are very helpful.
Hey there,
Thank you so much for your feedback!
We're thrilled to hear that you had a positive experience with our customer service team!
We strive to be as helpful as possible, and your feedback lets us know we're on the right track!
If you need any more assistance or have additional questions, please feel free to contact us anytime!
Cheers!
I just started using the app, and Nitesh has been extremely helpful and prompt to support any questions I have asked. Testing out the app, and the test order and email fulfilment worked really well. Happy with the app and the service, so far.
Hi there,
We're thrilled to hear that you enjoyed our customer service!
We always strive to provide detailed responses in a timely manner to support our valued customers like you, so it's heartening to see that our efforts made a positive impact on your experience with our app!
We appreciate you taking the time to leave us a 5-star rating, thank you, and if there is anything else that we can do for you, please let us know!
All the best!
Hey there,
Thank you for taking the time to leave a review; we appreciate it, and we hope to continue satisfying your needs day in and out!
Should you need anything else, do not hesitate to reach out!
Cheers!
Działa bez zarzutu. Oceniam bardzo pozytywnie!
Hey there!
We are glad to hear that our app meets your expectations! Your positive feedback means a lot to us, and thank you for your 5-star rating and support!
If you ever need additional assistance, we're here!
All the best!
Hi from Switzerland! Sky Pilot… I Love it! Works well for me with the free plan and provides an excellent customer service! Should I need to upgrade the plan i the future I’ll definitely do that.
Hey there!
We appreciate your wonderful review! It brings us joy knowing that you found our support helpful and convenient, and your feedback emphasizes the value our support system brings to our users!
In case you need anything else in the future, do not hesitate to reach out!
Cheers!
It's very simple to use, with no complicated steps. It's also very fast to download the digital products. I am very satisfied.
Hello,
Thank you so much for the 5-star review! We always aim to provide the best possible experience for our users, and it's wonderful to know that we achieved that with you!
Your feedback plays a significant role in our ongoing effort to improve our app, and please, if you need anything, do not hesitate to reach out again!
Cheers!
Fantastic service. prompt and very helpful and nice person.
Hello!
Thank you so much for your glowing review and for the full star rating!
We're thrilled to hear that you've had a fantastic experience with our service and that our team was prompt and helpful. These kinds of reviews make our day here at Shop Circle!
Please don't hesitate to reach out if you have any more questions or need further assistance!
Cheers!
Fast and friendly
Hi there,
We're thrilled to hear about your positive experience with Sky Pilot - Digital Downloads. 'Fast and friendly' is what we always aim for, and it feels great to know we hit the mark with you.
We can't thank you enough for this 5-star rating! Your support and voice are crucial to us and we're committed to making Sky Pilot - Digital Downloads even more efficient and user-friendly for you in future.
Your feedback is the driving force that helps us continually improve and serve you better. We value your perspective and look forward to keeping up to our promise of fast and friendly service.
Best Regards,
Shop Circle Team
Very useful app that allowed me to fix a problem I was having with Shopify.
God bless Nitesh and the help he gave, I was seriously struggling to figure out what's what, and with his help as well as my son's, they figured out exactly what to do and solved a pretty big problem I was having right before the day of my page's big promotion!
Hello,
We're thrilled to know that Sky Pilot - Digital Downloads could be of great help to you! It's always our goal to optimize your experience with Shopify and solve issues efficiently. It sounds like Nitesh and your son were able to do just that.
We'll definitely forward your lovely words to Nitesh. He'll be delighted to hear how much you appreciated his assistance. We're especially pleased to know that they were able to solve your problem in time for your page's big promotion.
Thank you for taking the time to shar your experience with us. Your feedback keeps us motivated to deliver the best service possible. Enjoy using Sky Pilot - Digital Downloads and all the best for your big promotion!
Best regards,
The Shop Circle Team
A great app, simple and straight to the point. Nothing is missing and the support is great. Thank you very much.
Hi there!,
Thank you for taking the time to leave us a review! Your positive feedback is truly an inspiration to our entire team and makes us work even harder!
Should you need any other assistance in the future, do not hesitate to reach out!
Thanks again and all the best!
Hey there,
Thank you so much for taking the time to review our app! Your feedback helps us continuously provide top quality service to our lovely customers like yourself!
If there is anything else that we can do for you, please do not hesitate to reach out at any point!
Thank you again!
As a new Sky Pilot - Digital Downloads user, I am amazed at the features of this top-notch software. It did exactly what I wanted. After testing out 4 other digital download software programs written for Shopify, which failed miserably, this software blows them all out of the water.
The chat support is 24/7 by techs who know how to solve my problems. I needed to deliver 112 videos, audio, and PDF files in 3 separate folders. That way my customers could download the files they want on their phone, tablet, and computer, depending on whether they use a phone data plan or Wi-Fi.
When you deliver lots of different files in vast quantities, folders are the answer to my dream software. I wanted to give the developers and techs a big thanks for their hard work.
Try this software first if you sell and deliver digital products in your Shopify store. You won't be disappointed.
We're absolutely thrilled to hear about your positive experience with Sky Pilot! It’s fantastic to know that our app has been able to meet your needs so well and has proven its value over other solutions you've tried!
We also deeply appreciate your shout-out to our support team who are indeed available around the clock to assist our users with whatever they might need. We will definitely pass along your thanks to them!
Your feedback continues to inspire us to be the best digital downloads solutions provider we can!
Thank you again, and if there is anything else that we can do for you, please let us know!
The product works very well and has everything I need. The support team is the main reason I will be staying. 5/5!
Thank you so much for your fantastic review! We're extremely pleased to hear that you find our product useful and it meets all your needs. The fact that our support team has had such a positive impact on your experience really makes our day.
We're committed to providing top-notch service and support to all our customers, and we're delighted to know that we'll be continuing our journey together. Your positive words motivate us to strive for excellence and do our best every day.
Remember, we're here for any further needs or questions you may have. Your feedback helps us continue to provide the quality service that you and all our customers deserve.
Best regards,
The Shop Circle Team
Had to write a review for the amazing experience with Sky Pilot and the team!! Had a great onboarding call with Alessandro to answer all my questions and migrated instantly from my old digital downloads app. Customer support is incredible and the app itself is the most solid in the market. If you are looking for a stable, highly customizable app to deliver your digital products this is it.
Hello,
We're elated to hear that you're finding our Sky Pilot app to be solid and beneficial for your business! It is wonderful to know that your onboarding process with Alessandro went smoothly, and he was able to address all your inquiries. We strive to deliver unbeatable customer support, and your words of appreciation truly make our day.
We agree, Sky Pilot is an optimal tool for delivering customizable digital products effectively. Your positive review just confirms that we're on the right path. Feedback like yours motivates us to keep doing our best.
Thank you for your amazing 5-star review. We look forward to continuing to serve you.
Best,
The Shop Circle Team
Estou gostando bastante da forma intuitiva que é a aplicação. Espero que em breve consigo iniciar minhas vendas com sucesso! A minha única sugestão é em relação a poder instalar uma aplicação a partir do link de download, sem a possibilidade do cliente poder efetuar o download, ou seja, executar o Setup de instalação a partir do servidor apenas.
I am incredibly impressed that I was able to get someone right away! A live person on Google Meets who walked my through everything step by step how cool! This platform is very user friendly & beginners friendly! Great job Sky Pilot! I will give you a shout out on my Youtube channel as well :-)
We're thrilled to hear that you had such a positive experience with Sky Pilot - Digital Downloads!
It's wonderful to know that our live support via Google Meets proved beneficial and that you found our platform user-friendly and beginner-friendly. Your shoutout on your YouTube channel is immensely appreciated! This kind of support truly motivates us to continue providing exceptional service. Thanks again for your enthusiastic review, and don’t hesitate to reach out if you need any more assistance in the future.
Best regards,
The Shop Circle Team
Great! I really love the app and the support! especially from Adis.
Hello,
Thank you for this glowing review! We're thrilled to hear that you're enjoying Sky Pilot - Digital Downloads and that you found our support, especially from Adis, helpful.
We work hard to provide top-notch service to our customers, and it's always encouraging to see it being recognized. Such positive feedback pushes us to continuously optimize and improve our services to serve you better.
We really appreciate you taking the time to share your experiences with us. Your input plays a vital role in our continuous growth and improvement.
Please reach out if you have any more suggestions or need any assistance in the future. We're here to help!
Best wishes,
The Shop Circle Team
So far the integration and the set up has been very easy and the required test order looks great!
Hello,
We are thrilled to hear that you found the integration and setup process of Sky Pilot - Digital Downloads to be easy, and that your first test order went smoothly! Your positive feedback means a lot to us.
It's always fulfilling to know that our efforts to facilitate a seamless experience are paying off. We will continue striving to provide an exceptional service to meet and exceed your expectations.
Please don't hesitate to share more about your experience, or reach out if you have any questions or require additional support. Your continued feedback plays a crucial role in shaping our service.
Kind regards,
The Shop Circle Team
Awesome personal, especially Muaza.
She helped with all my questions and she was very polite.
Thank you so much for your amazing feedback!
We strive to provide the best customer service and we're thrilled to hear that Muaza was able to assist you and make your experience with Sky Pilot - Digital Downloads a positive one. Your kind words mean a lot to us. We'll make sure to pass your compliments on to her.
Remember, if you need any further assistance, our team will be more than happy to help. Your feedback is greatly appreciated and helps us to further improve and deliver top-notch service to our customers.
Best Regards,
The Shop Circle Team