리뷰 (356)

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2023년 9월 18일

I had a great experience with the onboarding. I got a scheduled time and since my google meet didn´t work out Camilla offered me to zoom. She helped me with all of my questions and I felt very confident. I am very happy with their customer support and the easy integration with sky pilot for my new online courses .

Vanessa Leutner
독일
앱 사용 기간 2일
답글 Sky Pilot개 2023년 9월 21일

Thank you for your kind feedback!

We're delighted to hear about your positive onboarding experience and we're thrilled that our customer support met your expectations!

Welcome aboard!

2018년 9월 2일

This app has the best customer support service I've ever come across. Prompt, straight forward and intelligent. Andrew fixed all of my issues for me on the spot, incredible. It delivers the product to my customers exactly the way I want it and it saves me so much time and money. I HIGHLY recommend it.

Reemalarabi
영국
앱 사용 기간 2일
2023년 8월 17일

OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com

Dawn Grant Mental Training & Hypnosis Meditation
미국
앱 사용 기간 2일
답글 Sky Pilot개 2023년 8월 21일

Thank you for your review!
We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback!

All the best,
Customer Success Team

2018년 12월 12일에 편집됨

Ok, maybe I was wrong. I thought the SkyPilot and ChargeRabbit are the same companies, but I got now (so quick as never before) an answer about that, referring to my review. They will do the support for ChargeRabbit too, so Andrew told me. That does not change anything to us that we could not use it for our business plan for selling distributions. Sky Pilot may be can helpful for downloads, but there is the problem with the big movie storage we need, so the monthly costs go up. So my proposal to Sky Pilot is to connect other of the many paywall sellers that are available now.
---------------
1st review:
We lost a couple of days to find out that it is not working for our business plan. We want to sell language learning movies as a subscription. That's it.
You have no Shopify cart, it will be bypassed directly to ChargeRabbit and the registration too.
Also, I get the feeling that SkyPilot and ChargeRabbit work together, there is the same support and it is the same delay. When you set up a question, it takes minimum 1 day. So we lost a lot of days, waiting for answers - most of them are not found in any description.
Why they have parted SkyPilot and ChargeRabbit? Maybe to take 2 times money.
So we change to a system that really delivers movies.
Emil Brunner
brain-friendly.com

brain-friendly.de
오스트리아
앱 사용 기간 대략 2개월
2023년 7월 11일

I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!

Paper Monogatari
일본
앱 사용 기간 1일
답글 Sky Pilot개 2023년 7월 13일

Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.

All the best,
Customer Success Team

2023년 3월 18일

The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.

BIMcraftHQ
오스트레일리아
앱 사용 기간 1일
답글 Sky Pilot개 2023년 3월 20일

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team

2022년 10월 14일

Very easy to use and integrate app. I love it! And the customer service is very helpful. Thank you, Alessandro, you are doing an amazing job!

Crochetree
미국
앱 사용 기간 1일
답글 Sky Pilot개 2022년 10월 17일

Thank you so much for your great review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service! Cheers 🎉

2023년 2월 16일

App is great and easy to use.

It uplaods the files with ease, and is hands down the best digital download app within shopify.

Dashboard is nice and you can input your brands colors and logo along with text.

It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though.

Keep up the good works guys!

FitFanatics
캐나다
앱 사용 기간 대략 22시간
답글 Sky Pilot개 2023년 2월 17일

Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.

Our support team is always here and ready to assist you 24/7 😊

Have a lovely day,
Customer Success Team

2023년 7월 26일

Very easy app to learn and use. Super friendly and professional support staff. Love working with this company!

Pan Liang Music
영국
앱 사용 기간 대략 18시간
답글 Sky Pilot개 2023년 7월 27일

Thank you for your feedback!

We're so happy to hear that you had a great experience with our Sky Pilot App and our support staff, and we all added you to our Spotify playlists!

All the best,
Customer Success team

2023년 2월 19일

I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.

By the Lake mkb Designs LLC
미국
앱 사용 기간 대략 16시간
답글 Sky Pilot개 2023년 2월 20일

Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales.
Don't hesitate to reach out if we can be of help in anyway.

Have a nice day,
Customer Success Team