Recensioner (358)

Helhetsomdöme
5
Antal per omdömesnivå
  • 98 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
5 oktober 2023

I have been with them for over 2 years. I was hesitant at first becuase of the importance of our designs needing to be delivered. I can honestly say that I have had no problems in that time. Just recently this company was purchased by a new owner around October of last year. I have to say the customer service was a great experience today.

Lv427Designs
Kanada
Nästan 4 år användning av appen
Sky Pilot svarade 9 oktober 2023

Thank you for taking the time to review our app.
We are glad to hear that you find it to be an enjoyable experience and appreciate your feedback. If there is anything else we can do to make the experience even better for you, please let us know

All the best,
Customer Success Team

24 februari 2023

The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!

Biofield Tuning Store
USA
Nästan 4 år användning av appen
Sky Pilot svarade 26 februari 2023

Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing.

We are always here and ready to assist you 24/7.

All the best with your business,
Customer Success Team

9 mars 2014

Perfect. If you are looking for a simple to use application for selling digital files then look no further. Sky Pilot is simple to use and delivers on all it promises. Customers are able to access files instantly and being able to re access them via their account is a huge bonus. Looking forward to seeing some new features added soon!

Ten Dollar Fonts
Nya Zeeland
Nästan 4 år användning av appen
9 oktober 2023

Have been using it for years and never had issues and the team is a pleasure to work with

Miniweight
Frankrike
Nästan 4 år användning av appen
Sky Pilot svarade 11 oktober 2023

Thank you for taking the time to provide your review of Sky Pilot!

We sincerely appreciate your feedback and value your opinion. Please do not hesitate to reach out again if you need anything. It was a pleasure to work with you and Federico to fix your issue!

All the best,
Customer Success Team

24 januari 2023

This app was exactly what we were looking for when we built our online store. We offer online courses that include streaming video and downloadable documents. It was easy to set up with great features inside the app. When we've needed to reach out for support, we've experienced quick and excellent customer service. Would highly recommend Sky Pilot.

Bonnie Bainbridge Cohen
USA
Nästan 4 år användning av appen
Sky Pilot svarade 24 januari 2023

Thanks so much for sharing your thoughts here. Pleased to know our app does exactly what you need!! It's always our pleasure to help in anything we can.
If you ever need a hand again, don't hesitate to reach out 🤩

All the best with your store,

Customer Success Team

11 april 2023

Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!

REFINED Co
USA
Mer än 3 år användning av appen
Sky Pilot svarade 12 april 2023

Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our customer service and our app. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job.

Our support team is always here and ready to assist you 😊

All the best,
Customer Success Team

29 mars 2023

Very nice experience with Sky Pilkot app. Easy to use. 5/5 Customer Support. Modern interface. Everything is perfect.

123PRESETS
Litauen
Mer än 3 år användning av appen
Sky Pilot svarade 30 mars 2023

Hi there! We are pleased to know our app does exactly what you need and your kind words about our customer support team. It's always our pleasure to help in anything we can.
If you ever need a hand, don't hesitate to reach out 🤩

Have a lovely day,
Customer Success Team

23 januari 2023

The Sky Pilot app is the most reliable and trustworthy app I've ever encountered. If I've ever had an issue it's due to user error, and that was once about 3 years ago. I've been relying on this app for digital delivery services in my store for approximately 5 years now and have NEVER had issues from customers or my end. My customers have reliable delivery, easy access to files, customer account login that's seamless and I have a backend that provides me with all the information I could require.
The enhancements that Sky Pilot has provided over the years have been seamless, to the point where I don't even notice a change has been applied unless it's visual. I have easily accessed new features for enhancing my experience and haven't even encountered a bug.
I recommend Sky Pilot to all individuals looking for digital content delivery upon customer purchase.

UhOh Creations
Kanada
Mer än 3 år användning av appen
Sky Pilot svarade 23 januari 2023

Thank you so much for leaving us a fantastic review. We strive to provide the best possible app and service that we could offer and it's great to hear that we're doing a good job.

Our support team is always here and ready to assist you 24/7 😊

All the best,
Customer Success Team

Redigerat 12 juni 2020

I am SO glad I signed up with Sky Pilot. Andrew was very quick to walk me through some of the steps while installing. Then I launched my store today and there was a hiccup with one order. He came to the rescue again and it was fixed in no time. Problem solved. Seriously, service like like this what you need when problems crop up in real-time. Highly recommended.

Crummb Store
Singapore
Mer än 3 år användning av appen
20 mars 2023

Alessandro was really attentive to an issue we had and resolved it with great speed and professionalism.

Iron Hill Press
USA
Mer än 3 år användning av appen
Sky Pilot svarade 30 mars 2023

We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Alessandro :)

Should you need any help, feel free to reach us back 😊

All the best,
Customer Success Team