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Outstanding customer service! Sometimes its hard to find excellent customer service AFTER you have purchased a product. But Andrew was very helpful and responsive anytime I needed help setting up or customizing SkyPilot with our theme. Your help and support is very much appreciated and I would definitely recommend this product.
***UPDATE: I had to write another review. Several months after having purchased the app, the customer service is still outstanding! Andrew is very responsive and always happy to help. And the Sky Pilot app is excellent. Its easy to use, easy to set up and it does exactly what it says. 5 Stars across the board.
A fantastic app, it has worked perfectly from day 1. But what has been appreciated most of all is the email support. The team at sky pilot are responsive and open to suggestions for improving the product. Even going as far as assisting with integration and customisation. Definitely an excellent choice for digital file delivery and management.
Their team offered excellent customer support, and their app makes it very easy to upload and sell digital products.
Thank you so much for the outstanding rating and your kind words!
We're absolutely thrilled to hear that our team and app have both met your expectations. Our primary aim at Shop Circle is to make the selling process as straightforward as possible, and your feedback reaffirms that we're on the right track. Rest assured that we'll continue to closely listen to our users and constantly improve our app to ensure we cater to your needs.
We appreciate your wonderful feedback, as it goes a long way in helping us strive to serve you even better.
Thanks once again for choosing Sky Pilot - Digital Downloads.
With appreciation,
The Shop Circle Team
We have been using SkyPilotapp for a long time and are really happy with the app. We would recommend it immediately. It would be desirable to integrate Omnisend, then from our point of view everything would be great. We are very satisfied with the service, especially with Haris, who provided great support even on a Saturday afternoon. Thanks!
Thank you so much for your enthusiastic review! We're absolutely thrilled to hear that you're happy with SkyPilot and that our team, particularly Haris, has been able to provide you with excellent support. Your recommendation means a lot to us.
Your suggestion about integrating with Omnisend is a great one, and we truly appreciate your input. We value user suggestions as they help guide our improvements and expansions.
Again, thank you for taking the time to share your feedback. Reviews like yours not only motivate us to work harder, but also help us understand our customers' needs better.
Best Regards,
The Shop Circle Team
Fantastic experience working with not just their app but the team at Sky Pilot. Easy to use app with great features and when I had a question and an issue several members of the team stepped in to make sure it was addressed promptly. Highly recommend their app!
Thank you so much for your terrific review!
We are thrilled to hear that your experience with the Sky Pilot app and our team has been fantastic. It’s great to know that you found our app easy to use with its beneficial features and were satisfied with our team's prompt response to your question and issue. Your recommendation highly motivates us to continue providing the best service we can.
If you ever need further assistance, please know that our support team is always available. Your feedback plays a crucial role in helping us maintain the quality of our service.
Best regards,
The Shop Circle Team
Amazing customer service! Kenan was knowledgeable, and patient and took the time to answer all my questions. He was extremely helpful! Good customer service goes a long way.
Hello!
We're thrilled to see you enjoyed your experience with our customer service. It's wonderful to hear that Kenan was able to assist and make your experience with Sky Pilot more enjoyable. Your positive feedback means a lot to us, as we strive to ensure that all our customers' needs are met promptly and efficiently. Good customer service does indeed go a long way, and we're delighted to know we're on the right track.
Thanks for taking the time to share your experience. Reviews like yours help us ensure we're providing the best possible service to all our users.
Best regards,
The Shop Circle Team
Skypilot has helped us seamlessly process and deliver tens of thousands of digital orders. Highly recommend.
Hello,
We're absolutely thrilled to hear that Sky Pilot has been instrumental in processing and delivering your digital orders! Thank you for letting us know about your positive experience and recommending our app. It boosts our team's spirit to strive even harder.
Your words of appreciation truly highlight what we are striving for – making e-commerce more efficient and valuable for businesses like yours. Please, do not hesitate to let us know if there's any way we can further assist you or improve your experience with Sky Pilot.
We value every feedback, as it helps us keep up the good work and ensure our app remains helpful and efficient for you.
Best wishes,
The Shop Circle Team
I haven't been using Sky Pilot for very long but I did have to contact the service department for more explicit instructions on how to use the platform properly so that all my digital files would reach my customers without any hitch. The service that I received was very professional, very helpful yet very friendly. This is exactly what I'm looking for when contacting a service department for help. I was 100% satisfied and very confident that the process of adding digital files to my shop would work without any problems.
Thank you very much for the excellent service.
We are glad to hear that we could help you in achieving the goals of your business. We strive to provide the very best experience possible to our customers, and it is wonderful to hear that we could exceed your expectations. Thank you for your kind review!
All the best,
Customer Success team
I am using this app to deliver digital files to my customers. The Sky Pilot staff have been very helpful. I truly appreciate their exceptional customer support!
SkyPilot is an amazing product that makes the delivery and management of digital products easy and affordable. Their support is top notch and extremely helpful. I would highly recommend for anyone looking to take their digital download business to the next level.
Thank you for your review! We are glad to hear that you are enjoying the app. We are always striving to make sure our app is providing a safe and enjoyable experience. If you have any feedback or suggestions, please don't hesitate to reach out. We would love to hear from you!
All the best,
Customer Success Team