รีวิว (364)

การให้คะแนนโดยรวม
5
จำนวนต่อระดับคะแนน
  • 98% ของการให้คะแนนคือ 5 ดาว
  • 1% ของการให้คะแนนคือ 4 ดาว
  • 0% ของการให้คะแนนคือ 3 ดาว
  • 0% ของการให้คะแนนคือ 2 ดาว
  • 1% ของการให้คะแนนคือ 1 ดาว
31 กรกฎาคม 2023

SkyPilot is very user-friendly and smart and I'm so happy that I moved from another app to this one. There are lots of great How Tos in the Help Center but above all: the Support is AMAZING. The chat team members are very reactive and helpful and I got very clear explanations on how to proceed, including a step-by-step message which was awesome. At a point, when I had made these steps and changes and got more questions ( :-D ) I got a one-to-one call with a SkyPilot specialist who helped me to go through all the things that needed to be done (or repared ^^ ). I am so happy that I changed the app I was using (I'm still busy cleaning up the mess the other one left), SkyPilot is great - go for it!!

Proforá
เยอรมนี
3 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 1 สิงหาคม 2023

Thank you Isabelle so much for your kind words! We are so glad to hear that you appreciate us and our app, and remember we are always here to help you succeed

Thank you again for your review and we look forward to hearing from you

All the best,
Customer Success team

18 กันยายน 2023

I had a great experience with the onboarding. I got a scheduled time and since my google meet didn´t work out Camilla offered me to zoom. She helped me with all of my questions and I felt very confident. I am very happy with their customer support and the easy integration with sky pilot for my new online courses .

Vanessa Leutner
เยอรมนี
2 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 21 กันยายน 2023

Thank you for your kind feedback!

We're delighted to hear about your positive onboarding experience and we're thrilled that our customer support met your expectations!

Welcome aboard!

2 กันยายน 2018

This app has the best customer support service I've ever come across. Prompt, straight forward and intelligent. Andrew fixed all of my issues for me on the spot, incredible. It delivers the product to my customers exactly the way I want it and it saves me so much time and money. I HIGHLY recommend it.

Reemalarabi
สหราชอาณาจักร
2 วัน ในการใช้แอป
17 สิงหาคม 2023

OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com

Dawn Grant Mental Training & Hypnosis Meditation
สหรัฐอเมริกา
2 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 21 สิงหาคม 2023

Thank you for your review!
We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback!

All the best,
Customer Success Team

11 กรกฎาคม 2023

I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!

Paper Monogatari
ญี่ปุ่น
1 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 13 กรกฎาคม 2023

Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.

All the best,
Customer Success Team

18 มีนาคม 2023

The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.

BIMcraftHQ
ออสเตรเลีย
1 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 20 มีนาคม 2023

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team

14 ตุลาคม 2022

Very easy to use and integrate app. I love it! And the customer service is very helpful. Thank you, Alessandro, you are doing an amazing job!

Crochetree
สหรัฐอเมริกา
1 วัน ในการใช้แอป
Sky Pilot ตอบแล้ว 17 ตุลาคม 2022

Thank you so much for your great review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service! Cheers 🎉

28 พฤศจิกายน 2023

Great customer support! Thanks Alessandro

The Sherlock Holmes Company
สหราชอาณาจักร
ประมาณ 24 ชั่วโมง ในการใช้แอป
Sky Pilot ตอบแล้ว 30 พฤศจิกายน 2023

Hi there!
We're thrilled to hear about your positive experience with our customer support, especially with Alessandro. Your words truly highlight our team's dedication to assisting our valued customers like you.

We can't appreciate enough your generous 5-star rating. Please remember, our support team is always here to help if you need anything else.

Thanks once again for your great feedback! Your satisfaction is our top priority.

Best regards,
The Shop Circle Team

16 กุมภาพันธ์ 2023

App is great and easy to use.

It uplaods the files with ease, and is hands down the best digital download app within shopify.

Dashboard is nice and you can input your brands colors and logo along with text.

It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though.

Keep up the good works guys!

FitFanatics
แคนาดา
ประมาณ 22 ชั่วโมง ในการใช้แอป
Sky Pilot ตอบแล้ว 17 กุมภาพันธ์ 2023

Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.

Our support team is always here and ready to assist you 24/7 😊

Have a lovely day,
Customer Success Team

26 กรกฎาคม 2023

Very easy app to learn and use. Super friendly and professional support staff. Love working with this company!

Pan Liang Music
สหราชอาณาจักร
ประมาณ 18 ชั่วโมง ในการใช้แอป
Sky Pilot ตอบแล้ว 27 กรกฎาคม 2023

Thank you for your feedback!

We're so happy to hear that you had a great experience with our Sky Pilot App and our support staff, and we all added you to our Spotify playlists!

All the best,
Customer Success team