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This app is easy to set up, and I've received the BEST customer service even though I'm still only on the free plan. 10/10 would recommend!
Thank you for taking the time to share your feedback about our app!
We strive to create a positive experience for all of our users and value the time you have taken to give us your valuable input. We are always looking for ways to improve our app and your experience, and we genuinely appreciate your frank opinion and will do our best to ensure your satisfaction in the future.
All the best,
Customer Success Team
SkyPilot is very user-friendly and smart and I'm so happy that I moved from another app to this one. There are lots of great How Tos in the Help Center but above all: the Support is AMAZING. The chat team members are very reactive and helpful and I got very clear explanations on how to proceed, including a step-by-step message which was awesome. At a point, when I had made these steps and changes and got more questions ( :-D ) I got a one-to-one call with a SkyPilot specialist who helped me to go through all the things that needed to be done (or repared ^^ ). I am so happy that I changed the app I was using (I'm still busy cleaning up the mess the other one left), SkyPilot is great - go for it!!
Thank you Isabelle so much for your kind words! We are so glad to hear that you appreciate us and our app, and remember we are always here to help you succeed
Thank you again for your review and we look forward to hearing from you
All the best,
Customer Success team
Very fast to answer my questions & offer a video call with screen sharing ! Awesome customer experience !
Thank you so much for taking the time to leave us a 5-star rating - we're thrilled to hear that your experience with our customer support was awesome. Our team works hard to ensure that all queries are resolved promptly, and it's fantastic to know that they're making a difference.
Best wishes,
The Shop Circle team
They were very professional, knowledgeable and maybe most important… speedy with their assistance!!!
Thank you for taking the time to review our app! We appreciate your feedback and are committed to ensuring that our app provides the best possible user experience. Thank you again for your review!
All the best,
Customer Success Team
OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com
Thank you for your review!
We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback!
All the best,
Customer Success Team
I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!
Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.
All the best,
Customer Success Team
I recommend it to use.
I have a problem and they book a call with me and we fixed it.
Thank you Alessandro!
We are so glad you had a good experience with our Sky Pilot App and were able to resolve your issue quickly. We strive to provide our customers with the best possible experience and appreciate your kind words!
All the best with your business,
Customer Success Team
The best app for digital downloads in my opinion. Fair pricing, lot of options and most of all an unbelievable support team.
Hello there!
Wow, such a stellar review! We at Shop Circle are thrilled to hear you've had a great experience using Sky Pilot for your digital downloads. Knowing you appreciate our fair pricing and array of options brings us immense joy.
But the cherry on top is definitely your kind words about our support team. We strive every day to offer unbeatable support to our users, and it’s fantastic to learn we're making the mark on this front.
Your feedback has truly brightened our day. Thank you for choosing Sky Pilot and for taking the time to leave such a fantastic review!
Best regards,
The Shop Circle Team
I had a great experience with the onboarding. I got a scheduled time and since my google meet didn´t work out Camilla offered me to zoom. She helped me with all of my questions and I felt very confident. I am very happy with their customer support and the easy integration with sky pilot for my new online courses .
Thank you for your kind feedback!
We're delighted to hear about your positive onboarding experience and we're thrilled that our customer support met your expectations!
Welcome aboard!
Easy to use and support team fixed all my issues regarding assigning bulk digital download
We're delighted to hear about your positive experience! It's fantastic that our support team was able to swiftly address your concerns regarding bulk digital downloads
All the best
Customer Support Team