评论 (359)

整体评分
5
每个评分等级的数量
  • 98% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2017年8月22日

Amazing App! Fire Sale Approved!

Pix Gifts
美国
大约1个月 人在使用应用
2023年2月16日

App is great and easy to use.

It uplaods the files with ease, and is hands down the best digital download app within shopify.

Dashboard is nice and you can input your brands colors and logo along with text.

It would be nice to eati the color of the brand name within the email if you have this portion enabled - not a big issue though.

Keep up the good works guys!

FitFanatics
加拿大
大约22小时 人在使用应用
Sky Pilot已回复 2023年2月17日

Thanks so much for sharing the experience you've had with our app. We're happy to have you as a user, and we'll continue doing our best to ensure you're fully satisfied with all we offer.

Our support team is always here and ready to assist you 24/7 😊

Have a lovely day,
Customer Success Team

2014年8月28日

First, I am totally amazed at the customer service at SkyPilot, lightening fast and very helpful! Plus, the download service works spectacularly and we are LOVING it! Super easy to install, set up and use. We were able to start selling digital downloads quickly, with no fuss! Highly recommend!

Tangie Baxter & CO
美国
28天 人在使用应用
2023年7月26日

Very easy app to learn and use. Super friendly and professional support staff. Love working with this company!

Pan Liang Music
英国
大约18小时 人在使用应用
Sky Pilot已回复 2023年7月27日

Thank you for your feedback!

We're so happy to hear that you had a great experience with our Sky Pilot App and our support staff, and we all added you to our Spotify playlists!

All the best,
Customer Success team

2023年11月10日

Thank you! Great Customer Service!

Cross-Border Worldwide
英国
大约17小时 人在使用应用
Sky Pilot已回复 2023年11月13日

Thank you so much for your 5-star rating and for taking the time to share your positive experience with Sky Pilot! We are thrilled to know that you found our customer service to be of high caliber.

All the best,
Customer Success Team

2023年2月19日

I am new to Sky Pilot to use for customers to download my embroidery files. The set-up has been VERY user friendly! I had a question about Customer Account Integration and was able to reach customer service on a weekend. Allesandro was so informative and was to help right away. Excellent customer service and fabulous app that I am thrilled to add to my website! For sure recommend adding this app for any digital files for download.

By the Lake mkb Designs LLC
美国
大约16小时 人在使用应用
Sky Pilot已回复 2023年2月20日

Thank you so much for the kind words about our app and our support team, specially about Alessandro!! We really appreciate your valuable feedback and we wish you all the best with your sales.
Don't hesitate to reach out if we can be of help in anyway.

Have a nice day,
Customer Success Team

编辑时间:2021年12月1日

Literally the BEST app in the Shopify store -- I don't say that lightly. I've used a lot of apps here but this one is the most user-friendly and well-thought app I've had the experience of using in Shopify. Your customers can see their downloads in their account and it's all so clean and user-friendly. No need to zip files anymore -- they can just download from different folders! AND the ability to add Vimeo videos -- you could use this app for Courses or just add a how-to video for installing/using your digital goods. Over the moon happy with this app and hope the team makes more just like it for other features Shopify doesn't have solutions for! OH and support is so quick and helpful -- (btw You can import previous orders too with their help!)

Avalon Cakes | Cake and Cookie Planner
美国
大约4小时 人在使用应用
2019年6月17日

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working!

I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail.

However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing.

We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!

BirdTricks
美国
4天 人在使用应用
2023年8月22日

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Kill Event
法国
大约3小时 人在使用应用
Sky Pilot已回复 2023年8月24日

Thank you for taking the time to provide your review for our app.

We always appreciate when our customers let us know their thoughts as it helps us improve our services. We strive to offer a positive user experience and your feedback is invaluable to us in this process.

If there's anything else we can do to make your experience better, please do not hesitate to let us know. Thank you again for your valuable input.

All the best,
Customer Success Team

2023年7月12日

Fantastic app and amazing customer service. Highly recommend with their team!!

In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Trünk Moves
美国
大约2小时 人在使用应用
Sky Pilot已回复 2023年7月14日

We are delighted that you found this level of service delivered and would like to thank you for your review!

All the best,
Customer Success Team