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Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.
Hello,
Thank you for your review, and we appreciate your feedback!
We understand that large file uploads can take some time, especially with files as large as 5GB, like yours. Unfortunately, that’s just the nature of big uploads.
We also noticed you mentioned needing to use your email to log in to access the file - we’re glad Nitesh was able to assist you in disabling that feature, so you can access the file directly without logging in.
We emailed you after your review to see if there’s anything else we can do to improve your experience, but we haven’t received a response yet. If you have any other concerns or need assistance, please feel free to reach out - we’re happy to help and ensure you have the best experience possible.
Best,
The Shop Circle Team
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Hey there,
Thank you for your review.
We understand how the product description taking up too much space on the download page can be frustrating, and we apologize for any inconvenience this has caused.
We emailed you a few days ago regarding this issue but haven’t yet received a response. In that email, we mentioned that the product description is pulled directly from your Shopify product page, and there are a couple of ways to adjust it. We’re happy to assist you with the best solution - please feel free to respond to our email, and we’ll guide you through the process.
We’re here to help, and we're looking forward to resolving this for you.
Best,
The Shop Circle Team
I found an app with unlimited storage, orders, and downloads for only $9.99/mo compared to the $125/mo that this app costs and even that doesn't include unlimited plan. Otherwise, it's a good app. Just too expensive compared to others.
Hi There,
I am sorry you are not content with our pricing model, therefore someone from our team will contact you soon by chat to explore options.
We are always happy to receive feedback and also, we would be more than happy to help you with anything you need if you'd still like our assistance.
Have a lovely day,
Customer Success Team