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The Sky Pilot app is the most reliable and trustworthy app I've ever encountered. If I've ever had an issue it's due to user error, and that was once about 3 years ago. I've been relying on this app for digital delivery services in my store for approximately 5 years now and have NEVER had issues from customers or my end. My customers have reliable delivery, easy access to files, customer account login that's seamless and I have a backend that provides me with all the information I could require.
The enhancements that Sky Pilot has provided over the years have been seamless, to the point where I don't even notice a change has been applied unless it's visual. I have easily accessed new features for enhancing my experience and haven't even encountered a bug.
I recommend Sky Pilot to all individuals looking for digital content delivery upon customer purchase.
Thank you so much for leaving us a fantastic review. We strive to provide the best possible app and service that we could offer and it's great to hear that we're doing a good job.
Our support team is always here and ready to assist you 24/7 😊
All the best,
Customer Success Team
I am SO glad I signed up with Sky Pilot. Andrew was very quick to walk me through some of the steps while installing. Then I launched my store today and there was a hiccup with one order. He came to the rescue again and it was fixed in no time. Problem solved. Seriously, service like like this what you need when problems crop up in real-time. Highly recommended.
Alessandro was really attentive to an issue we had and resolved it with great speed and professionalism.
We can’t thank you enough for the kind words! It always warms our hearts to hear that you've had a great experience with our support team, particularly with Alessandro :)
Should you need any help, feel free to reach us back 😊
All the best,
Customer Success Team
We really enjoy using Sky Pilot as we have a ton of online courses that Sky Pilot helps with sending to our customers in an easy and effortless way. The option to "mark as fulfilled" helps save hours of work for our inventory team member for free courses and the "notify all past purchasers" option helps make sending emails to our LIVE zoom link classes simple and easy. Their customer service is great as well. I had a problem that was solved smoothly as the chat option stays open until the problem is solved. This means that if the problem isn't solved on one day, I can log on the next day and can continue chatting. Sky Pilot has dramatically improved the online course department of our business. Thank you for offering a great service.
Wow, you made our day!! Thank you for leaving us this amazing review and feedback. It's great to hear such kind comments about our app functionality and customer support team, it means a lot to us. We try our best to ensure the best experience for your customers. So, thanks for trusting us 🎉
Any other requests you may have, do not hesitate to reach out. We will be happy to help.
All the best with your business,
Customer Success Team
This app continues to get better and better. Added functionality and great support go a long way to ease the everyday administrative burdens of selling digital products. The SkyPilot support team has always been quick to respond and more recently have gone above and beyond to help us through a confusing selling process. Excellent customer service!
Thank you for your review! We are glad that you enjoyed our app and all its features. We strive to create the best possible user experience and value your feedback. If there is anything else we can do to make your experience even better, please don't hesitate to let us know.
All the best,
Customer Success Team
We've been using Sky Pilot since 2019 to deliver digital content to our customers and couldn't be happier. Using a combination of hosted content and streaming via the excellent integration with Vimeo it's presence on our sites is seamless.
We recently added subscription memberships to our products and Sky Pilot's recently launched subscription integration functionality is an absolute godsend.
Customer service has been superb at every point, couldn't recommend it any more highly.
Thank you for your amazing review!
We're thrilled to hear that you've had such a great experience using Sky Pilot, especially insofar as our new subscription integration feature. It's wonderful to hear that our customer service has been so helpful as well! We appreciate your feedback and your support and look forward to continuing to deliver exceptional digital content to your customers!
All the best,
Customer Success team
Great app and great customer service. I contacted sky pilot because I was not sure how to resend notifications and they got back to me very quickly and explained step by step what I needed to do. Thanks!
Thanks for taking the time to leave us this great review! We're really pleased to hear that our customer success team was able to help you with all your questions in a prompt and diligent way.
Please reach out if you need further support :)
Have a lovely day,
Customer Success Team
Where do I start? I am new to Shopify and new to Sky Pilot. They could not have been more kind and patient in helping me navigate an issue. Not only that, but Allessandro (manager) noticed that we are a non-profit organization and provided us with a discount to our plan (actually with additional features)! Who does that? Sky Pilot. EXCELLENT CUSTOMER SERVICE!
Thank you for your review!
We are always working to improve our app and the user experience for our customers, and helping a NPO makes us all very happy!
Thank you again for taking the time to review our app.
All the best,
Customer Success team
Sky Pilot is a game changer for our business. We are very pleased with the tech & the customer service. Thank you Alessandro for being so quick to respond to our inquiries!
Thank you Michelle for taking the time to review our app.
We are glad to hear you enjoyed using our app and that it served its purpose for you. We strive to continuously make our app better, so if there is any way we can improve, please feel free to let us know.
Thank you again for using our app!
All the best,
Customer Success Team
Things could not have gone better with Sky Pilot. Setup was easy. We have been using the app for a few years now and there has never once been a problem. Beyond just working well, the access alerts/notifications feature is awesome.
We still have never had any issues with this, but when we reached out to Sky Pilot support with a very weird, specific request, they were extremely responsive and helpful.
Sky Pilot is a top notch app with top notch service.