評價 (359)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2023年9月18日

I had a great experience with the onboarding. I got a scheduled time and since my google meet didn´t work out Camilla offered me to zoom. She helped me with all of my questions and I felt very confident. I am very happy with their customer support and the easy integration with sky pilot for my new online courses .

Vanessa Leutner
德國
使用應用程式 2天
Sky Pilot 已回覆 2023年9月21日

Thank you for your kind feedback!

We're delighted to hear about your positive onboarding experience and we're thrilled that our customer support met your expectations!

Welcome aboard!

2018年9月2日

This app has the best customer support service I've ever come across. Prompt, straight forward and intelligent. Andrew fixed all of my issues for me on the spot, incredible. It delivers the product to my customers exactly the way I want it and it saves me so much time and money. I HIGHLY recommend it.

Reemalarabi
英國
使用應用程式 2天
2024年5月15日

Sensacional esse App. superou minhas expectativas e em breve estarei fazendo um upgrade para usar mais funcionalidades. Muito obrigado a toda equipe.

Ritos Loja Mística Virtual
巴西
使用應用程式 39分鐘
Sky Pilot 已回覆 2024年5月17日

Hi there!,

Thank you for taking the time to leave us a review! Your positive feedback is truly an inspiration to our entire team and makes us work even harder!

Should you need any other assistance in the future, do not hesitate to reach out!

Thanks again and all the best!

2023年8月17日

OMG! a God send! For well over 10 years I have been looking for a good digital platform to efficiently and easily deliver my hypnosis instant downloads to customers! Every year I have looked back in the Shopify App store to see if there was anything good or better then what I had been using. Just found Sky Pilot and am in HEAVEN!! It is SUPER user friendly, EASY to use, QUICK to set up, and EVERYTHING I have been wanting for my customers' experiences! So much weight is off my shoulders! I feel I am now in good hands and am excited to now add more and more products! Thank you soooooo much Sky Pilot!! DawnGrant.com

Dawn Grant Mental Training & Hypnosis Meditation
美國
使用應用程式 2天
Sky Pilot 已回覆 2023年8月21日

Thank you for your review!
We are glad to hear that you appreciate the features of our app. We strive to offer our customers the best possible experience and make sure to constantly improve and update our services. Thanks for helping us improve and giving us your feedback!

All the best,
Customer Success Team

2024年2月22日

Excellent customer service and support.

Duperverse
美國
使用應用程式 1天
Sky Pilot 已回覆 2024年2月25日

Thank you for your glowing review! We're overjoyed to hear that our customer service and support met your expectations. Your experience is really important to us and we always aim to provide top-notch assistance. Knowing that we've succeeded is the best motivator! Should you need any further support, please don't hesitate to reach out. Your feedback helps us keep delivering the best service possible. Thanks again!

Best wishes,
The Shop Circle Team

2023年7月11日

I had the greatest experience with customer service (thanks Alessandro) who had to manually fix a very difficult and unusual DNS problem for me. He was willing to try everything until the problem was solved! I felt like I was being cared for as a customer and against all odds, had a fun chat with him as well. I'm very pleased with the app otherwise too! The email customization tools are exactly what I need, the storage size is good value for the money and it's very easy to add files to existing products in the shop. The app connected with my shop without any problems and I was able to start using it immediately. All in all, would highly recommend it for setting up Digital Products!

Paper Monogatari
日本
使用應用程式 1天
Sky Pilot 已回覆 2023年7月13日

Thank you for your 5-stars review! 🌟🌟🌟🌟🌟
We're delighted that you had a great experience with our customer service, specifically Alessandro. We understand the importance of good customer service and are glad that despite the difficult and unusual DNS problem, Alessandro was able to help resolve your issue.
We're thrilled that you recommended our app for setting up digital products and we thank you for your feedback.

All the best,
Customer Success Team

2024年1月30日

Support is TOP notch! I was really struggling with some of the customization for my customer accounts library and thought I'd give the chat a try.
I initially spoke with Đanin who helped me some and then asked for some specifics regarding which customizations I'd like to have and that they'd get back to me. Not long after, Alessandro checked in with me and he was able to fix every single element of my customization requests - being sure to send screenshots to confirm how it should appear.
I am so incredibly grateful I was able to connect with Allesandro and the team and for the lightning quick support!

Science with Mrs. Barton
美國
使用應用程式 1天
Sky Pilot 已回覆 2024年2月2日

Hello,

It's absolutely heartening to read such a positive review from you. We're thrilled that you found our support to be top-notch. Our team, including Đanin and Alessandro, always strives to deliver swift and accurate assistance, and we greatly appreciate your acknowledgment of their dedicated efforts.

It makes us incredibly happy to know that you have been able to customize your customer accounts library to your satisfaction and that you found our prompt assistance valuable. We truly value your gratitude and are always here to support your future needs.

Your encouraging words will certainly motivate our team to continue providing excellent service. We can't express enough how much we appreciate your 5-star rating!

Thanks again for taking the time to share your experience. Your feedback plays a crucial role in helping us continue to improve our app and services.

Best Wishes,
The Shop Circle Team

2024年1月10日

日本語でも問題なく利用できます
チャットサポートも非常に迅速かつ丁寧な対応をしていただきました

英語の文面しか送られてきませんが、こちらが送信する文面は日本語で問題ない点も使いやすいポイントです

viviON BLUE
日本
使用應用程式 1天
Sky Pilot 已回覆 2024年1月11日

こんにちは、レビューをご記入いただき、ありがとうございました。あなたがSky Pilotを日本語で問題なく利用でき、私たちのチャットサポートに満足していただけてうれしく思います。

何か他にご意見やご不明な点がございましたら、遠慮なくご連絡ください。私たちのサポートチームはいつでもお手伝いをお待ちしています。

よろしくお願いいたします、
Shop Circleチーム

2023年3月18日

The Sky Pilot team have been great with helping me manage my downloads in store. Going so far as to assist me with the transfer of all of my data and re-link it to my new store, aswell as helping me customise my accounts downloads area. The product and team have been a a huge help and I would highly recommend it to any digital product seller.

BIMcraftHQ
澳洲
使用應用程式 1天
Sky Pilot 已回覆 2023年3月20日

Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.

Have a lovely day and all the best with your business,

Customer Success Team

2022年10月14日

Very easy to use and integrate app. I love it! And the customer service is very helpful. Thank you, Alessandro, you are doing an amazing job!

Crochetree
美國
使用應用程式 1天
Sky Pilot 已回覆 2022年10月17日

Thank you so much for your great review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service! Cheers 🎉