評價 (356)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2023年2月28日

Sky pilot and the sky pilot team

First I'll talk about the team. I started messaging sky pilot for customizations in the app that suits my website, and a cooperative, lovely, smiling, professional team welcomed me.

They quickly understood my needs and started implementing them straight away. I also owe Alessandro a special thank you for all his perfect assistance and for having the time to listen, meet and implement. The team is so aligned to their business values, to assist businesses to the digital world.

As for the app itself, it is so easy to use, it has an easy interface. I couldn't have found something better than that.

Thank you so much Sky pilot. Keep it up. I would sure recommend them to anyone

عالية | دار عالية للنشر
埃及
使用應用程式 14天
Sky Pilot 已回覆 2023年2月28日

Hooray!! Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our app and support team, your feedback is pure gold to us. We are always happy to hear these words of encouragement.

We're more than happy to support you in your growth. Always at your service 😊

All the best,
Customer Success Team

2023年9月5日

This app is easy to set up, and I've received the BEST customer service even though I'm still only on the free plan. 10/10 would recommend!

Training Glow
美國
使用應用程式 11天
Sky Pilot 已回覆 2023年9月7日

Thank you for taking the time to share your feedback about our app!

We strive to create a positive experience for all of our users and value the time you have taken to give us your valuable input. We are always looking for ways to improve our app and your experience, and we genuinely appreciate your frank opinion and will do our best to ensure your satisfaction in the future.

All the best,
Customer Success Team

2022年9月23日

Die App funktioniert wie es soll, und bei Probleme ist man bei dem Kundenservice sehr gut aufgehoben und es wird einem sehr schnell geholfen! Auch bei Vorschläge und Verbesserungen wird ganz schnell reagiert - innerhalb einer Woche wurde ein neuer Button mit "Produkt bereits erworben" implementiert! Mehr Kundensupport und -offenheit kann man nicht erwarten!

Werkplan.Schnittmanufaktur
德國
使用應用程式 10天
Sky Pilot 已回覆 2022年9月25日

Thanks a bunch for your amazing review and for choosing us!! Our goal is to ensure that our app helps your business grow, and our support team will always be there for you to guarantee that. Always at your service :)

Cheers 🤩,
Customer Success Team

2022年11月16日

I was a total newbie, and this app was very easy to use. I had some "user error" problems early on and they were super helpful and very fast replying to me. I highly recommend Sky Pilot

Cuddle Cat Quiltworks
美國
使用應用程式 9天
Sky Pilot 已回覆 2022年11月17日

Thank you for the great review. We’re so glad to be a part of your store's success and are happy to support you in your growth. Thanks for choosing us!

All the best,
Customer Success Team

2023年9月26日

This app is exactly what my business needed! We used to process digital orders manually, and we always thought there HAD to be a better way to do it. Turns out there is a MUCH better way, and that way is Sky Pilot.

The set-up process was completely painless. We were able to figure out most of the set-up on our own, and when we had occasional questions for support, they provided quick and exceptional help.

When we were getting close to our storage cap, we reached out, and they created a custom plan based on our needs.

If you are looking for an excellent system that fulfills digital orders automatically, look no further!

NBW Ministries
美國
使用應用程式 6天
Sky Pilot 已回覆 2023年10月2日

Thank you so much for your review! We sincerely appreciate you taking the time to share your thoughts. Your feedback is an invaluable part of our growth and development process as we strive to create the best possible experience for our users. If there's anything else you'd like to share, feel free to reach out to us. Thank you again for your support!

All the best,
Customer Success Team

2023年10月30日

Alessandro was so helpful with assistance in customizations.

The Chris D'Elia Store
美國
使用應用程式 5天
Sky Pilot 已回覆 2023年11月8日

Hi there,

Thank you so much for your 5-star review! We're thrilled to know that Alessandro was able to assist you with your customizations and that you found his support helpful.

Don't hesitate to reach out if you need anything else, as we're here to help. Thanks again for taking the time to share your experience with us!

All the best,
Customer Success Team

2023年2月8日

Easy to use, customer service is amazing. Very thankful that my customers can now set up accounts and see all of their past purchases. This app pulls in past purchases, so my customers can see things they bought a year ago, even though I just got this installed. Very happy!

Kids Bible Teacher
美國
使用應用程式 5天
Sky Pilot 已回覆 2023年2月9日

What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience. Thanks so much for trusting us and for spreading the word.

Should you need any help, feel free to reach us back 😊

Have a lovely day,
Customer Success Team

2019年6月17日

I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working!

I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail.

However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing.

We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!

BirdTricks
美國
使用應用程式 4天
2023年9月5日

Sky Pilot is hands down the best app on shopify for digital downloads! WAY better than the Digital Downloads crap app. I HIGHLY recommend!

The Nurse Sam
美國
使用應用程式 4天
Sky Pilot 已回覆 2023年9月7日

Thank you Sam for taking the time to share your feedback about our app.

We're glad that you are able to make use of the app and will continue to work hard to provide you with the best user experience. Thanks again, talk soon!

All the best,
Customer Success Team

2023年7月31日

SkyPilot is very user-friendly and smart and I'm so happy that I moved from another app to this one. There are lots of great How Tos in the Help Center but above all: the Support is AMAZING. The chat team members are very reactive and helpful and I got very clear explanations on how to proceed, including a step-by-step message which was awesome. At a point, when I had made these steps and changes and got more questions ( :-D ) I got a one-to-one call with a SkyPilot specialist who helped me to go through all the things that needed to be done (or repared ^^ ). I am so happy that I changed the app I was using (I'm still busy cleaning up the mess the other one left), SkyPilot is great - go for it!!

Proforá
德國
使用應用程式 3天
Sky Pilot 已回覆 2023年8月1日

Thank you Isabelle so much for your kind words! We are so glad to hear that you appreciate us and our app, and remember we are always here to help you succeed

Thank you again for your review and we look forward to hearing from you

All the best,
Customer Success team