Reviews (292)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for efficiently managing and delivering digital products, with features like instant file delivery and the ability to expire past order files. It supports a wide range of digital products with user-friendly configuration tools. The app is noted for its stable performance and quick setup. Customer support is frequently praised for being responsive, helpful, and knowledgeable, available 24/7 to effectively resolve issues.

Edited June 25, 2025

Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?"
But if the team can address that bug, I'd give it 5 stars.
EDIT: The customer service team at Sky Pilot was very polite and responsive, and fixed this css bug. Thank you Sky Pilot!

CRWN Studios
United States
2 months using the app
May 28, 2025

We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored.

We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.

Cleaveland Aircraft Tool
United States
4 months using the app
June 9, 2025

Associate was professional and helpful and I acheived the desired outcome. I am only concerned now with how my downloads are looking flushed and over saturated when the "access download" link is clicked. My color profile for downloads is consistent so I'm not sure why they look flushed when using this app.

SundryAesthetics
United States
18 days using the app
July 10, 2025

Its a great App! We use it for a long time. Its easy to understand, easy to use and gives us a lot of value in our shop. The support is fast and they find solutions. We can definitely recommend it!

matchconcept UG
Germany
About 1 year using the app
May 23, 2025

I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!

BetterListen!
United States
About 10 years using the app
July 9, 2025

Sky Pilot is a great app. I could not run my digital shop without it. Customer service is also amazing. Highly recommend.

King Gap Creatives
United States
8 months using the app
April 24, 2025

Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!

ShallowSky Store
United States
About 4 hours using the app
April 19, 2025

Great app, I've been using it for a couple of years now and great support! Highly recommend!

Cutsunsvg
Bulgaria
Almost 4 years using the app
February 26, 2025

The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!

ChillColoring
United States
12 months using the app
Sky Pilot replied April 14, 2025

Hello there,

Thank you so much for your incredible review!

We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience!

Thanks again for choosing Sky Pilot, and we look forward to continuing to support you!

Best,
The Shop Circle Team

March 3, 2025

I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.

GigglesnGrins.US
United States
5 days using the app
Sky Pilot replied April 14, 2025

Hey there,

Thank you so much for your kind words!

We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you!

We look forward to continuing to support you!

If there is anything else that we can do for you, please let us know!

Cheers!