Reviews (292)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for efficiently managing and delivering digital products, with features like instant file delivery and the ability to expire past order files. It supports a wide range of digital products with user-friendly configuration tools. The app is noted for its stable performance and quick setup. Customer support is frequently praised for being responsive, helpful, and knowledgeable, available 24/7 to effectively resolve issues.
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Very good product and reasonable pricing! Only issue is a slight visual bug: When we have to send users a direct download link, it brings them to a page where the download link for the file is white text on a white rectangle background, and the hit-target for the link to download is only the lowest line of text, not the entire white box. So the users frequently get back in touch saying "where exactly do I download it?"
But if the team can address that bug, I'd give it 5 stars.
EDIT: The customer service team at Sky Pilot was very polite and responsive, and fixed this css bug. Thank you Sky Pilot!
We've used a few other apps to try to handle digital downloads, and Sky Pilot is by far my favorite. Fully functional (for my purposes, at least) in the free version, and the customer-facing experience is much better than the competition we've explored.
We use this for a package of downloads that is updated and expanded regularly, so I LOVE that it gives us the ability to update the products and push email notifications to previous purchasers.
Associate was professional and helpful and I acheived the desired outcome. I am only concerned now with how my downloads are looking flushed and over saturated when the "access download" link is clicked. My color profile for downloads is consistent so I'm not sure why they look flushed when using this app.
Its a great App! We use it for a long time. Its easy to understand, easy to use and gives us a lot of value in our shop. The support is fast and they find solutions. We can definitely recommend it!
I have been using this app for a number of years now. Support it top notch. Stable and solid app. Definitely recommend!
Sky Pilot is a great app. I could not run my digital shop without it. Customer service is also amazing. Highly recommend.
Cherose was an absolute pleasure to work with. She helped me navigate Sky pilot quickly and efficiently and properly positioned asking her team for support for things she was unsure of, which I really appreciate not being given a guess answer. Sky Pilot would do well to make sure they keep her on the team!
Great app, I've been using it for a couple of years now and great support! Highly recommend!
The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!
Hello there,
Thank you so much for your incredible review!
We're thrilled to hear that the support you received from Nitesh stood out to you. Our team works hard to provide the best service, and it’s wonderful to know that their expertise made such a positive impact on your experience!
Thanks again for choosing Sky Pilot, and we look forward to continuing to support you!
Best,
The Shop Circle Team
I had the pleasure of working with Cherose this evening and she was very resourceful. The one thing that made me choose your app over the others was the fact that you had such high customer service reviews. I totally understand why. Cherose did not drop the ball! She is exceptional in every way. This is my first time working with the app, and I am very pleased.
Hey there,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience working with Cherose. We take a lot of pride in our customer service, and it’s wonderful to know that it made a difference for you!
We look forward to continuing to support you!
If there is anything else that we can do for you, please let us know!
Cheers!