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Terrible customer service. We've been waiting for responses to emails from their head of customer services for weeks despite repeated attempts. They routinely don't know who they're communicating with, using incorrect names, sending you other client's imagery, not addressing parcels correctly etc. Decent pricing, decent quality products. Overall, avoid.
password reset glitch, terrible support been emailing for weeks . icant get any assistance this has been a bad experience and i need it resolved
Thank you for your feedback regarding your account. We apologize for the inconvenience, providing fast customer support to our Creators at Slaite has always been our priority. We followed up with the team as we have flagged your account but happy to see it's all been resolved and your already setup and published to start selling on your site! We are looking forward to continue working with you to grow your brand, please don't hesitate to reach out to customer support!
I love this app, they have wonderful customer service and are always quick to respond to any questions. The quality of garments and printing is excellent and very quick turn around time. Highly recommend this app! Very happy to support Canadian POD as well! ⭐
Thank you for your review, we are glad your experience on Slaite POD has been great! We look forward to continuing working with you to grow your brand.
I am loving this app. The product creation editor is way easier to use and much better than the previous apps' editor I was using. I had my sister do a test order and the products arrived in the allotted timeframe and I was happy to hear the print quality and clothing were both high quality. Really really happy so far. Would love to see some sizing charts, as incorrect size is one of the main reasons for apparel returns. Beyond that, loving it.
Thank you for your review, we are glad your experience on Slaite POD has been great. We appreciate your feedback we will look into sizing charts but for some products we have started adding the size chart table on the product page itself that you can use on your site. Looking forward to working with you to grow your brand!
So we needed a simple solution for our merchandise and Slaite delivered high quality options! Is the app perfect? No, but given how it’s only been a year I will say that what they have done has been impressive! Pros:
- lots of options for clothes, and since it’s print on demand you can design to your hearts intent
- affordable costs for both the clothes and shipping - great customer support and user experience Cons:
- no international shipping options
- limited shipping options. They could only ship directly from their wear house. I’d love the ability to override shipping to a retail location/intermediate facility for holding while also keeping the record intact on my orders page
- the ui for designing the clothes can be buggy
- the pregenerated images put on the site aren’t transparent, which sucks for theming Will we still use them in the future? Absolutely we love the service and it is amazing. Fix the cons I currently have though and you’ll have a way better experience.
Thank you for your review! We appreciate your feedback and we will certainly bring this back to our team to continually improve our app.