TikTok Shop‑Anschluss ‑ SPL
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
Rezensionen (89)
Anpassen
-
Nach Bewertung
I installed this app and had a few minor questions. I spoke with two support representatives, but unfortunately, neither of them had basic knowledge about Shopify. Because of this, I decided to uninstall the app. Overall, the app does not offer much more functionality than the standard TikTok app. Also is the price total expensive. For that what he offer.. if you send out in different markets you need to have more shop connections and they can only connect one shop per market.
Hi RamenHeaven,
Thank you for reinstalling the app and for the time you’ve invested in setting up your TikTok business—we truly appreciate it.
Regarding your concerns: unfortunately, TikTok only allows one shop per market, which is a platform limitation, not something we control. We understand this can be frustrating, but we're happy to help you work around it—for example, by using our Currency Converter feature if you're not using Shopify Markets.
We’re also actively improving our support training, and your feedback is helping us do that. If you're open to giving the app another try, we’d love to assist directly and ensure a better experience moving forward.
Lastly, if you feel your review no longer reflects the current state of the app or support, we’d be truly grateful if you'd consider updating or removing it—it makes a meaningful impact for our small team.
Thanks again for your time and feedback.
Had this installed for a while now and still no products showing on tik tok shop, support is really poor.
Hi Guzzgoggs,
We’re sorry to hear that your products weren’t syncing and that our support didn’t meet expectations. That’s never the experience we want for our merchants. We’d love the opportunity to personally look into the issue and get things working for you.
If you're open to giving us another try, we’ll prioritize your case and ensure everything is set up correctly. Also, if the situation has improved or you feel the review no longer reflects your experience, we’d really appreciate it if you’d consider updating or removing it—it makes a big difference for our small team.
Please reach out anytime—we’re here and ready to support you directly.
This started off so good: Love the interface and the AI mapping function!
But there were a number of issues and customer service was way too slow and unresponsive. The main issue was that it kept feeding through old TikTok orders on a daily basis (very old ones, that had already been fulfilled and completed). We had to nag to get help and most issues remained unresolved and even unacknowledged.
Hi Ro Rox,
Thank you for your honest feedback—we truly appreciate it. We're glad to hear you liked the interface and AI mapping, and we want to sincerely apologize for the frustrations you faced with the older TikTok orders and delayed support.
We’re happy to share that the issue with historical order syncing has now been fully resolved. We’ve also significantly improved our support response times to better serve merchants like you.
If you're open to giving the app another try, we’d love to personally help you get re-set up and ensure a smooth experience from here on out. And if you feel your review no longer reflects the current version of the app, we’d be grateful if you’d consider updating or removing it—it would mean a lot to our small team.
Please don’t hesitate to reach out—our team is ready to support you every step of the way.
Warm regards,
Saarah
At first this app and their support were great. After becoming a paid member it fell apart. The app stopped working. Inventory stopped being synced. Orders stopped being synced. It was a nightmare. I was selling variants I didn't have in stock. . . I tried to work with them for a few months and every time they assured me it would work after giving me some generic response. They did not take the time to meet with me or try to help with the issue. I deleted and asked for a refund. . . and radio silence :) I suggest another app with better support.
Hi Travel Soxiety,
We’re genuinely sorry to hear about your experience. After checking our support logs, we weren’t able to find any messages or tickets from your store during the time mentioned. It’s possible something slipped through, and we sincerely apologize if any communication was missed.
Our goal is to offer both reliable syncing and responsive support—and we regret that you felt let down. If you're open to it, we’d really appreciate a second chance to assist you personally and get everything working smoothly.
Also, if you feel this review no longer reflects the full picture or if the situation has changed, we’d be truly grateful if you’d consider updating or removing it—it significantly impacts our small team.
Please don’t hesitate to reach out—we’re here and ready to help.
Arranged 2 calls, both not attending.
Try to connect to live chat multiple times, which is never live. Never able to connect anyone
Support is non exist.
Will move on to other company which offer the same function but with better service.
Hi Carbon Factory,
We’re truly sorry for the inconvenience caused during our holiday period (Oct 27–31), which was announced in advance via the app banner. Unfortunately, our support downtime impacted your experience, and for that, we sincerely apologize.
We’ve since resolved the gap and are now fully operational with improved support coverage. If you’re open to giving us another try, we’d love to offer you priority onboarding and ensure a much smoother experience.
If you feel your review no longer reflects the current state of the app or support, we’d greatly appreciate it if you would consider updating or removing it—it’s impacting our small team more than you know.
We’re here and ready to help if you decide to rejoin.
Didn't work properly and unfortunately we didn't receive any replies from the team.
Hi Anya Active,
Thanks again for trying our app. As mentioned in our recent communication, we’ve issued a full refund as a gesture of goodwill and truly appreciated your message confirming you'd remove or update the review. If you’re still open to it, we’d kindly ask you to update or remove the review when convenient. It really helps small teams like ours continue improving and supporting merchants better.
If there’s anything more we can do to assist, we’re always here to help.
dicono che c'è il piano gratuito, ma non è vero, non scaricatela perderete solo tempo.
Ci dispiace leggere la tua recensione. Come indicato chiaramente nella pagina della nostra app, il piano gratuito è disponibile solo per i negozi di sviluppo. I piani a pagamento partono da soli $9.90. Inoltre, non abbiamo ricevuto alcuna richiesta di supporto da parte tua per chiarimenti o assistenza. Siamo sempre disponibili ad aiutare: contattaci pure in qualsiasi momento.