Conector TikTok Shop — SPL
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I only signed up for the free trial and uninstalled the app during the trial period because I decided not to continue using it. Despite that, I was still charged for a monthly subscription afterward. The subscription terms and cancellation process were not clear enough, and I did not expect to be billed. This was a very disappointing experience, as I ended up paying for a service I had already stopped using. I hope they improve the transparency of their subscription and billing process to prevent this from happening to other users.
Hi Envia Tu Regalo,
We understand your concern. Once we received your refund request, we processed the refund immediately from our side.
Please note that Shopify manages app subscriptions and billing transactions directly, and we do not have control over the billing process or charges applied by Shopify.
We always try to make the refund and support process as smooth as possible, and we apologize for any confusion caused. We appreciate your feedback and will continue improving our communication around trial and subscription details.
We would also kindly request you to consider removing or updating the review, as we have already resolved your concern and issued the refund immediately. We believe the feedback no longer reflects the final outcome.
Thank you for your understanding.
After deleting the app, I am still being charged €43.84 monthly for the subscription. Very unfortunate. I even indicated during the trial that I didn't want to continue with the subscription, and yet I am still being billed for it.
Neem geen abbo met gratis Trail, je kan dan maar maximaal 20 producten uploaden.
Pésimo, no lo descarguen, te dan pruebas “gratis” y aunque canceles antes de que se cobre acabando esa prueba gratis, te cobran, yo les informe del tema, me dijeron que me informarían más del tema y aún no me reembolsan mi dinero
Hi BModeTUA,
Thank you for sharing your feedback. We are sorry to hear about your experience and we understand your frustration regarding the trial and billing process.
Please note that app subscriptions and billing are handled directly by Shopify, and we do not have control over the billing system. However, whenever a refund request is received, our team works to process it as quickly as possible.
We have also made many improvements to our communication, support process, and overall app experience since then. The app has evolved significantly with new features, updates, and improvements based on merchant feedback.
We would appreciate the opportunity to make things right and would be happy to assist you if you would like to give the app another try.
We would also kindly request you to consider updating or removing your previous feedback, as your concern has been addressed and the review reflects an earlier experience with the app.
Thank you for your understanding.
App works great and David was very helpful when i had questions.
Thank you Urooj for being so helpful and troubleshooting my issue
Urooj was a great help
I like the app, I was hoping it would be linked to TikTok so I can know exactly which product I can post and avoid any restrictions or penalties
David and Frank was great! They assisted me with checking all of my settings and making sure that everything was connected properly. I was struggling with this initially and they helped me to fix all of the issues I had. Thank you!
Urooj has great customer service was a great help!
