TikTok Shop Connector — SPL
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This started off so good: Love the interface and the AI mapping function!
But there were a number of issues and customer service was way too slow and unresponsive. The main issue was that it kept feeding through old TikTok orders on a daily basis (very old ones, that had already been fulfilled and completed). We had to nag to get help and most issues remained unresolved and even unacknowledged.
We truly appreciate your feedback and wanted to reach out with an update. The issue with old TikTok orders syncing has now been fully resolved, and we’ve also made improvements to our customer support responsiveness.
We’d love for you to give our app another try! If you’re open to rejoining, we’re happy to assist with anything you need to ensure a smooth experience this time around. Please let us know if there’s anything we can do to make the transition easier for you.
Looking forward to welcoming you back!
Didn't work properly and unfortunately we didn't receive any replies from the team.
Arranged 2 calls, both not attending.
Try to connect to live chat multiple times, which is never live. Never able to connect anyone
Support is non exist.
Will move on to other company which offer the same function but with better service.
Hi, We sincerely apologize for the inconvenience caused by our unavailability during the period from October 27th to 31st, which was clearly marked in our app banner. Our support team was on a scheduled holiday, and we regret that this affected your experience.
We're committed to providing reliable support and are here to assist you now. If there’s anything specific you still need help with, please don’t hesitate to reach out—we’re fully operational and ready to address any concerns you have. Thank you for giving us the chance to improve, and we hope to restore your confidence in our service.
At first this app and their support were great. After becoming a paid member it fell apart. The app stopped working. Inventory stopped being synced. Orders stopped being synced. It was a nightmare. I was selling variants I didn't have in stock. . . I tried to work with them for a few months and every time they assured me it would work after giving me some generic response. They did not take the time to meet with me or try to help with the issue. I deleted and asked for a refund. . . and radio silence :) I suggest another app with better support.
Thank you so much for your honest review. If there is anything we can do, don't hesitate to reach out to one of our product experts.