TikTok Shop 连接器 — SPL
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ineffective
Thank you for your feedback. A member of our Support Leadership team will contact you shortly to address your concerns.
Rude and unprofessional! David did not seem to be interested in responding to me when I asked him to introduce himself, Its my first time using this app and I wanted to get familiar with the people as a normal person would want to do. I pay a large sum of money to this company and expect to be treated with some decency when asking for help.
Hi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial experience did not meet the level of professionalism and courtesy you expected. That’s certainly not the impression we want to leave, especially with a new user.
Your feedback has been taken seriously, and our team has already reached out to you directly via email to discuss the matter in more detail. As a gesture of goodwill—and in the spirit of starting the New Year on a positive note, we’ve also shared a coupon with you and offered complimentary assistance with integrating your products into TikTok Shop.
We truly value every customer and never want anyone to feel unheard or uncomfortable when reaching out for support. If there’s anything further we can do to make this right, please don’t hesitate to contact us at support@slashcart.com or mark@slashcart.com.
Happy New Year, and we’d really appreciate the opportunity to turn this experience around for you.
Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing
Happy New Year 🎉 I hope you’re doing well. I wanted to personally follow up regarding your experience with our app. I completely understand your frustration with the delays and issues you’ve encountered — that’s not the experience we want for our customers.
We’d love the chance to make things right: I can personally assist with any bugs or setup issues, and we’re happy to offer support to ensure your plan delivers full value 🚀
Please let me know a convenient time to connect, I’ll make sure everything is resolved quickly 🤝
CTO – SPL TikTok Shop Connector
I installed this app and had a few minor questions. I spoke with two support representatives, but unfortunately, neither of them had basic knowledge about Shopify. Because of this, I decided to uninstall the app. Overall, the app does not offer much more functionality than the standard TikTok app. Also is the price total expensive. For that what he offer.. if you send out in different markets you need to have more shop connections and they can only connect one shop per market.
Hi Ramen - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to see my emails yet? If you need any assistance with setting it up, I’m here to help.
Thanks
CTO-TikTok Shop Connector-SPL
This started off so good: Love the interface and the AI mapping function!
But there were a number of issues and customer service was way too slow and unresponsive. The main issue was that it kept feeding through old TikTok orders on a daily basis (very old ones, that had already been fulfilled and completed). We had to nag to get help and most issues remained unresolved and even unacknowledged.
Hi Martin,
Happy New Year! 🎉 I hope you’re doing well.
I’m just following up on our conversation from a few months back regarding setting up our TikTok Shopify app. I wanted to check whether you had a chance to install it yet.
If you need any help with the setup, troubleshooting, or configuration, I’m more than happy to assist and get everything running smoothly for you. I just sent you a email follow up. I am looking to hear back from your side.
dicono che c'è il piano gratuito, ma non è vero, non scaricatela perderete solo tempo.
Ciao,
ti scrivo per fare seguito alla nostra conversazione di qualche settimana fa riguardo all’installazione della nostra app TikTok per Shopify. Hai avuto modo di installarla?
Se hai bisogno di assistenza per la configurazione, sono qui per aiutarti.
Grazie,
CTO – TikTok Shop Connector – SPL