TikTok Shop Integration — SPL

Hi Casebump,

We’re sorry for the inconvenience. Subscription charges are processed directly through Shopify’s billing system, so we don’t have direct control over when Shopify applies the charge.

Please reply to the email we sent you or contact our customer support team with your store details. We’ll review the charge and will be happy to assist you with a full refund.

Thank you.

Hi Envia Tu Regalo,

We understand your concern. Once we received your refund request, we processed the refund immediately from our side.

Please note that Shopify manages app subscriptions and billing transactions directly, and we do not have control over the billing process or charges applied by Shopify.

We always try to make the refund and support process as smooth as possible, and we apologize for any confusion caused. We appreciate your feedback and will continue improving our communication around trial and subscription details.

We would also kindly request you to consider removing or updating the review, as we have already resolved your concern and issued the refund immediately. We believe the feedback no longer reflects the final outcome.

Thank you for your understanding.