Sledge: Product Filter, Review

We use this app to display product filters horizontally on Collections pages, as well as stock count on product cards. The setup was easy and it does exactly what we wanted it to do. I have had to contact support a few times and every time they have been great.

Fantastic app and even better support!
We run a store with an extremely large product catalog (+200 000 products), and Sledge has been the best solution to bypass Shopify’s 5,000 product per collection limit while still providing powerful filtering. We have several of stores and have used similar apps on the other stores, all of which are more expensive and less powerful.
The team has given us exceptional support and even helped with custom fixes. Highly recommended – great value for the money!

Please be aware: you will not believe what they have done. Do not trust this company or this app with your website. Without mixing emotions, we are outlining the issues one by one:

1.Without any warning, dispute, or incident — right as we entered Q4 — they uninstalled the Sledge app on their end. They did this without providing any notice and without responding to any of our emails. This is a clear violation of Shopify’s developer and merchant terms, and an extremely unprofessional move. They even did it without collaborator access, which directly violates the terms, and we will be filing a complaint.

2.When we attempted to reinstall the app, we received the error: “This app cannot be installed on this store.”

3. They repeatedly accessed our site from different IPs and VPNs. Shopify’s system flagged this as spam and blocked their IPs. They then assumed that we had blocked them. We even have emails where they admitted this. When we asked them to provide their IPs so we could check, they refused.

4.The support team does not respond to questions for days. When they do acknowledge issues, they admit them but do not fix anything.

5.The backend UI is extremely confusing, and although they say they will help, they never actually provide assistance.

6.Hamdan deliberately ignores emails. Hidayat Sagita, who uninstalled the app, is most likely the owner of the company. Their own website does not even have a contact page, and many of their pages are generic placeholders.

5.They run their services through offstack.io, but that site itself is just a single-page 404-like placeholder.

6.You cannot find any legitimate information about this company, which is a major red flag.

That’s all for now — we may edit this review further if necessary.