Amp Slide Cart Upsell Drawer
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I genuinely don’t understand how this app has such a high rating.
We installed it purely for testing, but we were unable to get in touch with support and ultimately forgot about the app. We didn’t use it at all. Several months later, we noticed that it had been taking $40 every single month from us despite the fact that we weren’t using the service.
When we contacted them and asked for a refund, they refused to refund the charges.
Charging customers month after month for a service they aren’t using and then refusing to refund them when the issue is raised is, in my opinion, extremely disappointing and feels completely unreasonable.
Hi Team Paintlab!
Sorry for the misunderstanding and confusion here. We ALWAYS refund anytime merchants reach out if they haven't used the app. We did not deny your outreach, and we initiated the refund. I believe you may have missed the latest email. I am sending you the screenshots to the same email you communicated with support. Let's resolve any open items.
-Team AMP
DO NOT DOWNLOAD! If you want to get rid of the app IT IS STUCK ON YOUR STORE. It has massively damaged my conversion rate because it blocks the addition of ANY discounts being applied. DO NOT DOWNLOAD
Hi Angelus De Leon Jewelry,
We're sorry to read of this issue with you store.
However this appears to be a Shopify setting, not a Slide Cart issue.
You will need to delete the automatic discount you created under Shopify > Discounts > Automatic Discounts as this was not created by Slide Cart. You can also read more about Shopify Discounts here:
https://help.shopify.com/en/manual/discounts/automatic-discounts
Warm regards,
Richard
Incredibly poor customer service. I send them an email on the 18th and a reminder on the 20th, and I have yet to hear back from them.
Hello Team Nakama Knives,
Sorry to hear that we couldn't meet your expectations. I can see that Laura from our team did reply to your query and offered a workaround to be applied to your store on the same day. They were waiting for access approval to test the workaround for your query but haven't received it yet.
Assuming the issue is still outstanding - I have separately initiated a thread with your team so that we can provide the best solution we can. Again, apologies for the confusion/delay.
Best,
Anoop
Head of Product, Slide Cart & Cart Upsell - TCC
