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Switched to Slide Cart from a competitor app. The app runs much faster than our previous one. However, the real winner is the support team. Quick responses and actually resolved the minor issue that was presented with our theme.
Hey BabyFirst Store,
Thank you so much for taking the time to review our app and support team - we're so pleased to be able to help your business :)
Warm regards,
Richard
Customer Success
Really helpful, especially for difficult to customise themes like 'Sense'. The app support was 10/10 and efficient. Sorted an ajax issue out in under 24 hours.
Hey breeprobiotics,
Thanks so much for taking the time to review our app!
Our 24/7 support team is always standing by to assist you :)
Warm regards,
Richard
As a business we pride ourselves on giving excellent customer service.. but goshhhhhh, these guys are NEXT LEVEL!!!
Im just comma leave it at that! Still kinda mind blown how beautifully I was looked after! Oh, and great app ;)
worst customer service ever, I sent them more than 20 emails reporting issues I needed help with and I got no reply or at most...we are looking into it. The app is okish but not worth the effort. I am really sad because I genuinly wanted to work with them but they absolutly ghosted me. I hope someone in the company will read this review and come back to me offering a solution.
Hell Team EnCaja.mx! Sorry to hear we couldn't meet your expectations. Looks like our team resolved the issue, but we were waiting for your feedback/approval before applying changes on live theme.
No problem - we have dropped you a separate email and can follow up there to resolve any open items ASAP! Again, apologies that this didn't go well earlier.
-Team TCC
Dishonest company practice. They create problems that weren't there. Contacted the support to have one problem fixed (customer unable to use discount code ONLY on mobile) but after giving the support access to the store they decided to remove the laptop discount code(at checkout) as well. These weren't problems that came with the app originally but were created by the Slide Cart team to force stores to use their paid subscription. I understand that all businesses want to make sales but create more problems withholding a default feature for startups isn't the way to go. Will try other apps that are more transparent.
Hi Denny and team Gogonuts,
I’m very sorry to read of your experience here.
You contacted us regarding the discount code box issue in your store and our team responded to confirm that because you are only on our free plan this feature is not included, and therefore you would need to trial our premium plan for 7 days (at no charge to you). Our team also requested further information from you to be able to assist you with this issue, but we haven't heard back from you.
We certainly do not create problems to force you into a paid subscription, and we apologise if that is how it came across.
Our team is standing by to assist you when you are ready.
Warm regards,
Richard
Customer Success
Great app, awesome support! Fast answer to my questions and clear solutions. I definitely recommend this app for your Shopify !!
Thank you very much tech support, solved all my problems
We are glad we could help, team Retwayz™! Looking forward to our combined growth.
- Team AMP
Estoy recién comenzando a usarla así que no puedo opinar mucho de los resultados pero la atención al cliente es increíble y me dejaron andando la app en perfectas condiciones. El único detalle es que en el contador para despacho gratis o descuento no se pueden excluír cosas o colecciones (reglas).
Hey Christiane,
Thank you for your kind words, we take pride in what we do. / Gracias por sus amables palabras, nos enorgullecemos de lo que hacemos.
With regards to your second statement - this is something that is controlled by shopify. We do not have control over the discount setup. Shopify has been making changes to discount creation lately. I have taken the liberty to research for you here:
You have mentioned "collections cannot be excluded from the counter for free delivery"(en el contador para despacho gratis o descuento no se pueden excluír cosas). This should be achievable by following "Free shipping for specific products" in this article
https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates#creating-free-shipping-rates
Also, "Percentage & fixed amount discounts" can be applied to specific collections only - meaning you can set up discount (rules) / colecciones (reglas). See "Create an amount off discount code" under #8 Specific Collections
https://help.shopify.com/en/manual/discounts/discount-types/percentage-fixed-amount
Buena Suerte,
Leonard
It one of fantastic app for cart page, App gave to customer much easy and better expirense with less chance to leave store with put purchase. Upsell option works perfect. I recommend this app for any Shopify store
Hey Sex Supply Shop,
Thank you so much for reviewing our app!
We're so pleased to be able to help your business :)
Warm regards,
Richard
Customer Success
This app is awesome, really let's us lean into add-ons and upselling. Plus has helped our conversation rate.