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The app didn't work well for me. How do i remove all the code after it was deleted? I still see the app on my editor.
Hey little flower pet store,
We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button.
We've sent you a direct message with all the information.
We are looking forward to hearing from you so we can make this perfect for your store
It seems like if you change your theme, that you lose all the content you've created with this app..
Hey Swift Lifestyes,
We've contacted you previously to the email used in your store.
If you haven't received our email, please send us a message to support@smarketly.com from your store email, we'll be happy to assist you with this matter.
We are looking forward to hearing from you and solve this out.
Deleted the app and the code is still in my theme! It is not good for my site. How do I remove this? It will not let you go past the first screen of setup without opting in to one of their plans. I have not received a direct message. I reinstall the app to get to support. I have given this company collaborators access to my store in order to delete this app and its code.
UPDATE:
Thank you for approving the access and replying about it here.
We went ahead and removed all the code from the store manually and sent you a direct message (it might be in your spam folder, if you don't see it in the inbox)
Please confirm that everything is good on your store.
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Hey Ice Blue Jewelry,
Unfortunately, due to Shopify permission issue, most of the apps you uninstall from your store will leave some leftover code behind them.
We'll be happy to assist you with solving this for your store, for this we
have a tool that will remove the code from your theme with a click of a button.
We've sent you a direct message with all the information.
We are looking forward to hearing from you so we can make this perfect for your store
Outstanding customer support. I emailed because the app had an unexpected impact on my product page images. I received a rapid reply and they resolved the problem is less than a day. Extremely impressed. The app is terrific for page building. Happy to have found it.
Outstanding experience with the usage of app so far. will recommend to my friends. Thank you so much!
It is all I was looking for...great app
It is all I was looking for...great app
It is all I was looking for...great app
I really like this app it has help me to make my page beautiful.
But I recently tried it with Shopify paid Parallax theme and it doesn't work with it. I wanted to use Text plus image block and the text shows under the image. If I'm able to fix this problem I would give them 5 stars.
Hello NookStyle,
Thank you for your feedback!
We will be happy to assist you with making it perfect on your custom theme. We've sent you a request for access and a PM.
Looking forward to hearing from you.
Excellent customer service. This app is worth downloading. Can get a lot of value even out of the free version!
Deleted the app and the code is still in my theme... how do I completely delete it as I don't want that in my theme no more.
Hey DWARA LONDON,
We'll be happy to assist you with solving this for your store, we're offering a solid tool that will remove the code from your theme with a click of a button.
We've sent you a direct message with all the information.
We are looking forward to hearing from you so we can make this perfect for your store
The app messed up the code in my theme and had to delete them manually. Now my website looks terrible and still haven't got a reply from them.
Hey Hozai,
We'll be happy to assist you with solving this for your store, please send us a message to support@smarketly.com from your store email, so we can take a look directly at this behavior on your store and continue from there.
We are looking forward to hearing from you and solve this out.