The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Useless app, which doesn't work in the first place. It was not showing any abandoned carts. Contacted the support. It started showing abandoned carts but not capturing phone numbers, so I couldn't send any WhatsApp messages. Again contacted the support. Phone numbers are showing but links are not working. They asked for staff permission and posted a five-star review on their app after getting access. Wow, such professionalism!
Below is the review they have posted on my behalf.
"App very useful and rapid assistance in answering service. They helped me to solve a setting problem in a short time from the live chat. Good job!!
Don't give them your account access unless you want your account to be misused.