SMART Checkout Rules

I've sent this message to your email, but incase it didn't reach you, please contact me at etradepartnerpsa@gmail.com

I’m reaching out as I saw you left two one-star reviews on our apps.

I know receiving fraud in your email might not be ideal as I receive a lot of it myself due to my email being public.

However, I can assure you that we have not shared your personal information with anyone. I am a single developer working on multiple apps just trying to get my brand out there by making my apps free of charge.

I’m not sure if I’m reaching out to the email that the fraud is concerning. If it is, fraudulent crawlers often index shopify stores on the internet and spam their email with junk. I’ve experienced this myself as I used to do ecommerce myself before.

The reviews you left are really hurting my business, however I don’t want to ask you to change your opinion right now since if I were in your position, I would likely also have this suspicion. I want you to be fully sure it isn’t me who's responsible for this.

Please send me images of the fraud you’ve been receiving and I’ll try my best to help you with this. I’ve noticed you also have a lot of other apps installed so they could be responsible for this. We can work together to get the bottom of this.

My top priority is merchant satisfaction and you can be sure I won’t leave you hanging on this!

Please respond to this email and I’ll be sure to assist.

All the best,
Mateusz
E-TRADE PARTNER (Founder)