Tiny SEO Speed Image Optimizer
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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Efter bedømmelse
This app is very helpful, and the customer service is excellent, especially Julia!!!! They helped us to fix troubleshooting issues with SEO audits and suggest some helpful tips to improve our store. Thank you!
I recently reached out to Julia for assistance with optimizing my store's speed, and within minutes, she worked her magic! Prior to her intervention, my store was lagging at a speed of 35, which was hindering user experience and potentially costing me customers. However, thanks to Julia's expertise and friendly service, she swiftly boosted my store's speed to an impressive 71!
What struck me the most was not just the remarkable improvement in performance, but also Julia's approachable demeanor and willingness to assist. Despite the technical nature of the task, she communicated effectively and made the process seem effortless.
In less than 10 minutes, Julia not only doubled my store's speed but also exceeded my expectations with her exceptional service. Her dedication to ensuring customer satisfaction truly shines through, and I couldn't be more grateful for her assistance.
To anyone seeking prompt and reliable assistance in optimizing their store's performance, I wholeheartedly recommend reaching out to Julia. Her expertise and friendly demeanor make her an invaluable asset, and I am incredibly appreciative of her efforts in enhancing my store's efficiency. Thank you, Julia, for your outstanding service!
I am so glad I found this! It is exactly what I have been looking for! It has everything I need to optimize my site! Thank you!
Very pleased with this app. customer service is great! saved me loads of time of boring data input
Just want to give a shout out to Julia, who went above and beyond to help fix my pagespeed and was so thorough and efficient about it. Thanks a lot! Made a huge difference to the loading times.
UPDATE FROM ME ... had 2nd amazing support experience from Simon this time.
Honestly its rare to feel customer focus running through the veins of a business so hats off to the management as well. Easy to say but near impossible to implement without a team who believes.
SEO is a foreign language to me (!) and this app is a very powerful tool ... guides you through one by one every suggestion to improve performance. It's so easy to use.
I was blown away by customer support chat - Julia literally gave me a masterclass on optimisation. Demystifying SEO! Thanks Julia for that, i felt like i learnt a skill today - you not only answered y initial question but left me with a strategy to follow moving forward which for me is priceless.
I rarely review but feel compelled to spread the word, I couldn't be more delighted with this app and thorough, patient, insiteful customer support that was above and beyond. Thanks Julia!
This app is a beast, does everything from image optimzation to seo, speed booster, lazy loading, compression etc....Julia is amazing, she is knowledgebase and never say no. The support is always spot on.
Zero Stars for Snakes!!! They keep charging you after you delete the app before the trial period ends. I was charged twice in the same month for my other store. Here is what they say,
Shopify told us that you need to reach out to them and they will explain where the refund that we issued went. The refund is in Shopify credit and most likely It was used for another app or Shopify plan Itself.
Due to privacy reasons they cannot disclose exactly where It was used, but If you provided both of the screenshots I sent to you - Shopify will explain that we refunded you and where the refund went.
What they said, Sorry for the late reply. I was talking to Shopify about It. So the invoice was created on June 8 (after 3 day trial) and billed on June 30:
And we refunded you on June 22 for the June 8 - July 8 period. You had a single charge and we refunded the full amount.
Here is my app info that had a 30 day trial.
June 21 - App uninstalled
June 4 - App installed
There is no refund credit on my account except one for today and the money does not go back into your account either.
Shopify support is now transferring it to their billing department to resolve the issue.
These people are liars and snakes and will continuously send emails to try to make you sign up again. This app messed up ALL of my stores.
BEWARE INSTALLING THIS APP FOR YOUR STORE!
Update:
We did everything correct here, we refunded the merchant the full amount in Shopify credit, but due to Shopify billing, our issued credit was applied else where.
Shopify told us that the merchant was informed where the credit was applied, but still decided to leave a review while they previously had left us a highest rating review.
Billing reviews are really sad to get due to apps not having control over billing.
Old response:
Hi,
Julia here. I deleted our CEOs reply as I feel really hurt about your review. Please understand that there is no point in not refunding you and ruining our reputation.
We have been in conversation about your 3 stores and I went out of my way and refunded you for all of the 3 stores and for 2 of them I convinced my team to provide you with a free one year trial because you said you cannot afford the subscriptions..
Refund for this store: https://prnt.sc/NHd47e7ULEAJ
Refund for tc-beauty.com: https://prnt.sc/iu4lG9IqVFAl
Refund for olivermontessori.com: https://prnt.sc/lktYKisK5De5
You even had left us a review previously for the quality support I provided. This was your review: https://prnt.sc/Pe_ksKB8PTcK
We even reached out to Shopify and asked if we did something wrong, but they confirmed that we did everything correct: https://prnt.sc/1d4hnzeLxYJF
And again, caring for you I reached out to Shopify today and pushed them to do a direct refund faster. Which they did for True Colour Beauty and Oliver & Company Montessori Toys.
I really cared for you when we were talking, helped as much as I can and because of the Shopify billing misunderstanding you're calling me a liar, a snake. I feel really hurt as I gave out my best for you. :(
I wish we could have a conversation between us and I could again explain where Shopify support misinformed you and that we did everything correct like Shopify superior support said: https://prnt.sc/1d4hnzeLxYJF
Very great customer service, quick response, quick solution solving and straight to the point. I really like this kind of customer service.
Highly recommended!!!
Fantastic customer support in chat