TinyIMG: SEO image & Speed
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I first left a bad review for this app because I misunderstood how the app is interacting with the shopify platform. However, after that the Tinify team got in contact with me and cleared everything up. Actually they did that in such a great and professional way that I am now happy to leave a a stars review, because obviously the app is working and the team is trustworthy.
We were able to get on a call with the merchant and we completely understood their case. The issue was that when the optimization was complete - the filenames changed and something stopped working.
When any app on Shopify optimizes images, the filenames always change. Shopify requires unique filenames to be provided to It or It will make the filenames unique Itself If we attempt to re-upload the images with same filenames.
But to protect from this - our app has really easy ways to restore the images. When It's a few images, you can go one by one. When It's a lot of images, we can bulk restore with one button click.
It's really unfortunate to see such a review when the issue could've been resolved In minutes. If anyone reading this encounters something similar, please message our in-app customer support. We have experts working 24/7 and this would've been resolved within minutes.
Reviews are published after 24-48 hours, so we will not be aware of the issue for a long time. That's why messaging our in-app support is a better choice!
Well lets just say customer service is amazing! I sent a message totally not expecting an answer on a Sunday morning and guess what? Not only did I get a response but Julia helped me understand things better. This app and the customer service is top quality!!!
Great help with the team! Very responsive and help me to speed up the store a lot!
Julia provided exceptional customer service by promptly addressing and resolving my issues. She was incredibly helpful and efficient, ensuring a smooth and satisfactory solution.
Thank you, Julia!
I love this app! Customer support is excellent!!! I worked with Martin and he helped make sure that I had set up my app correctly, he walked me through everything I needed to do to get it right. He gave me recommendations to help me out moving forward too, I would recommend this app to everyone because of the support that is provided with it.
Customer support is stellar! Regardless of the day, time or issue -the support team is ready and available to address it.
Customer service is excellent -- it's a great & cost-effective way for me, a small biz owner, to manage my own SEO and optimization requirements.
Estoy empezando a usar la aplicación, son mis primeras semanas y necesitaba ayuda personalizada para mejorar la velocidad de la página, así que escribí a los chicos y TinyIMG fue súper amable en ayudarme, él resolvió el problema bastante rápido y estoy segura que este es solo el inicio de un excelente servicio. Así que si no eres experto, como yo, y necesitas ayuda con el rendimiento, SEO y optimizar imágenes, esta podría ser una gran herramienta.
I'm starting to use the app, it's my first few weeks and I needed personalized help to improve the speed of the page, so I wrote to the guys and TinyIMG was super nice to help me, he solved the problem pretty quickly and I'm sure this is just the beginning of an excellent service. So if you need help with performance, SEO, and optimizing images, this could be a great tool.
great help
i have asked for help several times so far and the team has always had a solution for me and i think it's great and the app is really helpful