Tiny SEO Speed Image Optimizer

Update 4. The CEO of the company was nice enough to reach out to me directly with apologies and what happened. It felt good that someone cared enough to explain what happened on their end with short-staffing and weekend coverage. He also mentioned that the usage charge was updated to protect small business which I think was the right move to do. Overall, while a rocky experience, the CEO does really care for his users and that's what matters.

Jess F.

Update 3. The merchant now started blackmailing the company I work for. I'm updating my review to 1 star and I recommend that Shopify review this behavior. Here's the exact email we received:

"We tried using your SaaS business, our CEO tried getting a trial as he was interested on growing on Instagram. No trial was provided, you did not even reply through Instagram. I think we will need to leave a bad review on G2 for you sadly. "

I recommend being careful when dealing this company.

Update 2. I can't say I had a great experience with their support department. I won't add details here since I don't want to cause this company any trouble. This company and I disagree on whether or not it's OK to pre-authorize 500$ USD on your Shopify account (Even if it is only usage charge). It's something that you should be aware of going forward with the app.

---ORIGINAL REVIEW for transparency---

WARNING, when selecting the free plan, there's a notice that say the app will auto optmize your pictures and can CHARGE UP TO 500$, I tried reaching out to support to find out how I can prevent the app from automatically running, as I don't want to be charged 500$ in case I upload a lot of pictures but I couldn't get ANY support sadly.

Will update later if this gets resolved, but for now I'm worried I will get scammed, the free plan doesn't sound very free and very risky especially in these uncertain times.

Update 1:

I was contacted by their support team informing me that the 500$ per-authorization is required by Shopify and out of their control. I'll validate this with Shopify first and update my review afterward. Also glad I heard back from their support even if it wasn't quick, so I'll improve my review already for that reason.

This app has been amazing so far and the support from Julia has been great. She implemented a few things for us plus provided us some great tips and feedback as on where and how we can improve it further.
highly recommend.

Lovely little app, helped be optimise my images, friendly staff too. I would recommend this app as it also features some nice little additions :)

Julia was very nice and helpful in responding to questions. She also kindly pointed out an issue with my alt text. A nice experience.
The app has functionality that enables you to see the before and after you've optimized to reassure that the quality looks the same. You need to run the optimization to see this and then if you don't like you can easily rollback. I didn't notice any loss of quality so I used the photos with the smaller file size.

Good application for the purposes advertised. I think it is a value .........................................................................

best service on shopify. Really quick , professional and offering extra effort . App works great . Thank you so much

Fast and friendly service, very useful tool!!

The support is wonderful. I had so many questions and he was patient. It does a great job optimizing images. I don't have a lot and I still got 5MB reduced without reducing quality. It has other SEO friendly things to add too. Stuff I have not gotten to yet.

This app has saved me hours of time optomising images, meta descriptions & titles etc. Not only is the app brilliant but the support has been outstanding too. Julia was so incredibly helpful and have me 1:1 advice for a few hours along with some great SEO tips! I'm so impressed and can't recommend this app more highly if you're looking to improve your website SEO.

Amazing service 10/10. He helps more than necessary, the competence is the highest. Great! I recommend it to everyone!