Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its image optimization, website speed enhancement, and SEO performance improvement features. They find the automatic optimization of images and SEO metadata, along with the AI-generated meta titles and descriptions, to be time-saving. The site audit feature is praised for identifying improvement areas. The support team is noted for their responsive and expert assistance. The app is recommended for its cost-effectiveness and significant benefits.

December 28, 2023

Customer service is excellent -- it's a great & cost-effective way for me, a small biz owner, to manage my own SEO and optimization requirements.

thespinninghand
United States
6 months using the app
March 11, 2024

Good Product Apps and outstanding support

Neotech
United Arab Emirates
8 months using the app
April 5, 2024

Customer support is very fast and quick. i really like them. recommended.

ICE FABRICS
United States
About 1 month using the app
February 21, 2024

I cannot praise TinyImg enough for their outstanding online support. As someone relatively new to their platform, I was blown away by the level of assistance and dedication they provided.

From the moment I reached out with my inquiries, the TinyImg support team exhibited a remarkable commitment to ensuring I had a seamless experience. Their response time was incredibly prompt, and what stood out was not just the speed but the depth of their responses. They took the time to understand my questions thoroughly and provided clear, concise solutions.

What truly sets TinyImg's online support apart is their proactive approach. Even before I realized I had certain concerns or questions, they anticipated my needs and offered guidance that went above and beyond. It's evident that they genuinely care about their users and are passionate about helping them succeed.

The support team's expertise is impressive. They not only addressed my immediate issues but also took the time to provide additional tips and best practices to maximize the benefits of using TinyImg. This level of personalized attention has been a game-changer for me and my team.

Furthermore, the support interface itself is user-friendly, making it easy to communicate and keep track of our conversations. The team's commitment to continuous improvement is evident, and it reflects in the overall positive experience of interacting with them.

In conclusion, TinyImg's online support is a shining example of excellence. It has not only resolved my concerns but has also left me with a sense of confidence in their platform. If you value exceptional support in addition to a fantastic product, TinyImg is the way to go. Kudos to the support team for setting a benchmark in customer service!

Coastal Golf Canada
Canada
About 22 hours using the app
TinyIMG replied February 22, 2024

Thank you so much for such an amazing review! We are always glad to assist and go the extra mile for our clients!

April 15, 2024

Julia stayed with me all afternoon to help me with my slow loading page. The provider of my theme fuel is very poor. This is a stark contrast.$ 99 well spent!

LotsKarma
United States
28 days using the app
April 5, 2024

Awesome and so easy to use!!! Must-have for Shopify stores! Upgrading asap!

Mystic Essentials Handmade
United States
14 days using the app
January 14, 2024

Exceptional Customer Service and Swift Problem-Solving - A Must-Have App!

⭐️⭐️⭐️⭐️⭐️

Recently, I encountered a significant issue with my website's meta titles and descriptions not updating correctly. This problem was causing a loss in ranking and an alarming number of search engine warnings. Naturally, I reached out to the TinyIMG support team for assistance.

The responsiveness and expertise of the team, particularly Martin and Julia, were nothing short of impressive. Martin was quick to engage and diligently worked to understand the core of the problem, requesting necessary details like screenshots and error messages. When the issue persisted after initial attempts, Julia stepped in with her expertise, identifying the root cause as a conflict from a previously installed SEO app.

Julia's ability to diagnose and fix the issue, which involved theme code adjustments, was remarkable. Her swift action not only resolved the problem but also restored our website's SEO metadata integrity. Moreover, she provided a handy tool to verify that the metadata was correctly updated, demonstrating their commitment to thorough service.

What truly sets this app apart, however, is the team's dedication to customer service. Their approach was not just about fixing a problem but ensuring that I, as a customer, felt supported and informed throughout the process. The willingness to go above and beyond, coupled with their evident skill set, makes this app an invaluable asset for any Shopify store owner.

The problem-solving prowess, combined with the courteous and professional demeanor of Martin and Julia, has left me thoroughly impressed. I highly recommend TinyIMG to anyone seeking a reliable, user-friendly app with a support team that genuinely cares about your success.

Thank you, TinyIMG team, for your exceptional service and for ensuring my weekend was worry-free!

TGC Boutique
Portugal
9 days using the app
February 24, 2024

Amazing apps!!!!!!!!!!!!!!!! I wanna give them 10 star!

Hastella.J
Hong Kong SAR
About 1 month using the app
January 12, 2024

Julia has been an amazing support, putting up with all my questions and guiding me through any issues. Overall the app has helped me strengthen my sites SEO to some degree as well as with the help of Julia, significantly increasing my stores speed! So grateful for all the help

GLAMADE
Australia
About 1 month using the app
December 30, 2023

The app is amazing and very helpful! The customer service is same amazing, they helped me find out which apps were slowing down my site and gave me advice on how to improve my site speed! I recommend this amazing team to everyone! Thank you for Simon and very big thank you for JULIA!

Dream-Home Ingatlan és Új Ház Építő Centrum
Hungary
About 1 month using the app