Tiny SEO Speed Image Optimizer
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (2,367)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting site speed and SEO on Shopify stores. Key features like image optimization, lazy loading, and AI-driven content creation enhance site functionality and user experience, requiring minimal technical knowledge. The automatic handling of SEO details is particularly valued for its time-saving benefits. Customer support, including staff members Simon, Julia, and Chris, is frequently praised for responsiveness and effective SEO advice. Merchants appreciate the user-friendly interface and comprehensive feature set, making it a valuable tool for optimizing Shopify stores.
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I used the trial version, they charged me $19. Although I deleted the application and canceled the membership, my bill seems to be renewed. It was said in the comments that you were misleading and cheating, but I didn't care, but I'm sorry to say that it is true. Nobody is helping me. I will report you on Shopify and Google.
*They quickly resolved my issue and refunded my money. Thank you for that.
To anyone reading this: If you have any kind of issue with Billing, SEO or Store Speed - our customer support is available in our app or through email info@tiny-img.com.
We will help with every concern you have, resolve all issues and provide some extra advice If needed. Just message us, you will not regret It!
Please note that If you publish a review, Shopify will show It to us only after 24 to 48 hours. So to get things resolved faster, just email us at info@tiny-img.com or message our in-app customer support!
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Old response:
The merchant picked the Advanced (which costs 19.99) plan, went through the trial we have and got charged for the plan. But when they reached out to us, we responded immediately and refunded you the full amount: https://prnt.sc/CwSq5w59aUy2
We were able to contact the merchant through social media and resolved the issue for them, they decided to update the review, but still leave It at the lowest rating. And after that we just got ignored.
We would never cheat our customers and we usually respond within the hour. So If you have any billing concerns, feel free to reach out to us and we will sort everything out!
Ottima app, consente un controllo centralizzato dele foto e di apportare modifiche migliorative alla SEO molto facilmente
The App seems to do exactly as expected. Seamless delivery. 5 Stars. Thank you and keep up the good work!
So far so good :) Chat support is awesome and have already reduced the image sizes substantially on my website. Excited to keep using!
Love the app but what I love even more was the amazing customer service I received from Julia. She was patient and helped me with every step! I am not tech-savvy and this was what I needed. Thank you for a wonderful product with even better customer service!
Great Customer service and follow up with inquiries. I Would recommend the app for professional e-commerce websites.
i was a little confuse at first but it a great app i just started today so let see after 2 weeks how it goes
I chose this app for its ability to not only optimize images, but also to reduce them in size. Lots of SEO features, the JSON-LD (JavaScript Object Notation for Linked Data) is a great plus. Great service, recommended.
I just installed the app. It makes it so easy to improve my store speed by compressing images. And it also generates alt texts quickly. Thanks to the customer service for their precious help and patience.
Terrible experience. It made all the video thumbnails the main photo image. I had to manually go in and rearrange every product image in my store to get the correct main image back. It claims you can restore images but you have to do it one by one and there is no clear place to even do so. Even worse, it reduced the visual quality of all my images. And yes it was noticeable!
To anyone reading this - If you have any kind of issue or need help with your store speed - our customer support is available on our app or through email. We will help you as much as we can!
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Old response:
We were able to reach out to the customer and figured out that the quality of the images was not effected and our app optimized 320 MB from 400+ images. We also optimized the image filenames and ALT texts which will increase image search results!
We explained the issue with videos being put to the front of the image gallery after optimization and the merchant gave great advice to add a warning for all merchants that this might happen. It was implemented within a hour.
The merchant told us that they would reconsider the review, but started completely ignoring us after we refunded them all charges and implemented all of their suggestions.